Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Protextion Plan. Is it worth it


  • Please log in to reply
62 replies to this topic

#1 OFFLINE   Kevin F

Kevin F

    Hall Of Fame

  • Registered
  • 1,128 posts
Joined: May 09, 2010

Posted 07 August 2010 - 10:04 PM

I am posting this on behalf of a friend who would like to know if the protection plan is worth the extra 5 a month. Over a 1 year span, that cost is 540, which is more than most truck roll maintance visits. Any opinions are appreciated.

Thanks
Kevin

...Ads Help To Support This SIte...

#2 OFFLINE   morgantown

morgantown

    Icon

  • Registered
  • 902 posts
Joined: Nov 15, 2005

Posted 07 August 2010 - 10:30 PM

$5 X 12 mos. = $60 a year. Given all equipment is now leased and all the protection plan gets you on a box replacement is the $20 shipping reduced to free...depends on how much trouble you expect with dish. The value is questionable. Depends on your friend's circumstances I guess.
DTV & NFLST since 97 at least, not looked back yet...

#3 OFFLINE   Davenlr

Davenlr

    Geek til I die

  • Registered
  • 9,090 posts
Joined: Sep 16, 2006

Posted 07 August 2010 - 10:37 PM

I am posting this on behalf of a friend who would like to know if the protection plan is worth the extra 5 a month. Over a 1 year span, that cost is 540, which is more than most truck roll maintance visits. Any opinions are appreciated.

Thanks
Kevin


If you can align your own dish, and dont own any of your equipment, probably not worth it.
It basically covers the dish electronics, multiswitches, wiring, and dish realignments.
In a year, you have just about paid for a self install of a SWM Slimline. Now if your friend isnt technically inclined, and cant peak his own dish, it might be worth it. Its just a gamble like an extended warranty.

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#4 OFFLINE   wingrider01

wingrider01

    Hall Of Fame

  • Registered
  • 1,764 posts
Joined: Sep 09, 2005

Posted 08 August 2010 - 07:11 AM

$5 X 12 mos. = $60 a year. Given all equipment is now leased and all the protection plan gets you on a box replacement is the $20 shipping reduced to free...depends on how much trouble you expect with dish. The value is questionable. Depends on your friend's circumstances I guess.


truck roll is 49.00 now, it appears they want to roll a truck for just about anything now. Had to accept a tech visit for a dvr that was having problems. I do have the protection plan so it did not cost me a cent

#5 OFFLINE   jstewartgt

jstewartgt

    Cool Member

  • Registered
  • 23 posts
Joined: Dec 12, 2006

Posted 08 August 2010 - 08:02 AM

I got hit by lightening last week and lost a hddvr, swm, and a multiswitch. Very worth it in that case.

#6 OFFLINE   joshjr

joshjr

    Hall Of Fame

  • DBSTalk Club
  • 4,353 posts
  • LocationNE Oklahoma
Joined: Aug 02, 2008

Posted 08 August 2010 - 08:09 AM

I have owned equipment so there is a need for the PP for me. Never used it in 2 years but I have it.
Directv & Sunday Ticket Sub Since 8/19/2008
HR24-200 Leased, HR24-200 Owned, R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR34-700 Leased. 5 LNB Setup W/SWM 16 Switch
Sony KDL-46HX800

#7 OFFLINE   heaphus

heaphus

    Legend

  • Registered
  • 100 posts
Joined: Oct 30, 2006

Posted 08 August 2010 - 08:18 AM

According to my bill, it is actually $5.99 per month. Also, the other thing that the protection plan saves you is the two year commitment.

#8 OFFLINE   john18

john18

    Icon

  • DBSTalk Club
  • 979 posts
Joined: Nov 21, 2006

Posted 08 August 2010 - 08:25 AM

I have the PP and I think that I have received value from it. I have had a receiver replaced, a spliced line fixed, a couple of antennas replaced and aligned.

For me it has been, at worst, a wash.

#9 OFFLINE   harsh

harsh

    Beware the Attack Basset

  • Registered
  • 18,720 posts
  • LocationSalem, OR
Joined: Jun 14, 2003

Posted 08 August 2010 - 08:26 AM

The Protection Plan changed somewhat on July 1st. Read the new plan T&Cs before you jump.

http://www.directv.c..._plan_terms.pdf

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#10 OFFLINE   Davenlr

Davenlr

    Geek til I die

  • Registered
  • 9,090 posts
Joined: Sep 16, 2006

Posted 08 August 2010 - 08:50 AM

Yep, seems they dont cover "Acts of God" now. Sorry lightning fried your system...

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#11 OFFLINE   Manctech

Manctech

    Icon

  • Registered
  • 542 posts
Joined: Jul 05, 2010

Posted 08 August 2010 - 08:52 AM

The protection plan is more like insurance. You might never need it, but it saves you from having to drop 50$ at one time.

TWC Technician (Huntersville, Cornelius, Davidson Area)


#12 OFFLINE   dabart1

dabart1

    Cool Member

  • Registered
  • 13 posts
Joined: Sep 12, 2007

Posted 08 August 2010 - 09:16 AM

So if it no longer covers lightning I'm starting to wonder what the value is. I have the PP but now I'm thinking about getting rid of it.
# HR24
# HR23
# HR23
# HR21
# HR22
# HR20
# R10
# R23
# Hughes SD
# SWM-16 w/ MRV Ethernet
# DIRECTV since '99

#13 OFFLINE   Manctech

Manctech

    Icon

  • Registered
  • 542 posts
Joined: Jul 05, 2010

Posted 08 August 2010 - 09:19 AM

So if it no longer covers lightning I'm starting to wonder what the value is. I have the PP but now I'm thinking about getting rid of it.


It's always said "Acts of God", these are Tornados, Hurricanes, and Earthquakes.


The Plan covers parts and labor costs resulting from a breakdown of the product, and/or normal wear and tear, including those manifesting from power surges. Re-alignment after a successful installation and all associated cabling switches are also covered under this Plan. We will either provide for the repair of your product or reimburse you for authorized repairs to the product.


TWC Technician (Huntersville, Cornelius, Davidson Area)


#14 OFFLINE   TBlazer07

TBlazer07

    Grumpy Grampy

  • Registered
  • 4,777 posts
Joined: Feb 05, 2009

Posted 08 August 2010 - 10:21 AM

Nothing seems to have changed in the exclusions. In fact, nuclear war and riots aren't even excluded, they usually are in these type of contracts. :)


What is Not Covered:
(1) Incidental or consequential damages;
(2) Intentional acts or criminal acts by you, damage from accident, abuse, misuse, introduction of foreign objects into the product, unauthorized product modifications or alterations, failure to follow the manufacturer's instructions, third-party actions (fire, collision, vandalism, loss, theft, etc.);
(3) Accessories, including antennas;
(4) Preventative maintenance;
(5) Damage which is not reported within thirty (30) days after expiration of this Plan;
(6) Damage to commercially-used products (unless this Plan has been specifically endorsed to cover commercial use);
(7) External signal interference;
(8) Pre-existing conditions or problems;
(9) Repairs associated with incomplete or unsuccessful installation;
(10) Any satellite dish or other equipment made specifically for or permanently attached to automobiles, recreational vehicles, including without limitation watercraft, aircraft, or mobile homes;
(11) Television/receiver combinations where the repair or replacement is needed directly on the combo unit;
(12) Components and wiring related to the computer service for integrated Broadband products such as Direcway and DirecPC;
(13) DIRECTV portable devices;
(14) Satellite dishes mounted to structures or objects that are not man-made and stationary;
(15) any failures, or parts and/or labor costs incurred as a result of a manufacturers recall;
(16) “Acts of God”.

#15 OFFLINE   TBlazer07

TBlazer07

    Grumpy Grampy

  • Registered
  • 4,777 posts
Joined: Feb 05, 2009

Posted 08 August 2010 - 10:24 AM

According to my bill, it is actually $5.99 per month. Also, the other thing that the protection plan saves you is the two year commitment.

There is no 2 yr committment when replacing a leased receiver WITHOUT the PP (unless the CSR f's up which could happen with or without the PP)

#16 OFFLINE   bonscott87

bonscott87

    Cutting Edge: ECHELON '07

  • Registered
  • 9,809 posts
Joined: Jan 21, 2003

Posted 08 August 2010 - 11:09 AM

There are tons of threads on this over the years.

Boils down do this basic concept to me:
Can you fix things yourself (dish alignment, replace LNB, replace Dish, cabling, multiswitch) and you lease your receivers then it's probably not worth it.

If, however, you are not technically inclined, have a disability preventing you from fixing things, dish on roof you can't get to, or you just plain don't want to deal with it then by all means the protection plan may be a good deal for you.

Pretty much it.

#17 OFFLINE   wingrider01

wingrider01

    Hall Of Fame

  • Registered
  • 1,764 posts
Joined: Sep 09, 2005

Posted 08 August 2010 - 01:04 PM

Yep, seems they dont cover "Acts of God" now. Sorry lightning fried your system...


They do cover "power surges" as documented in the first page.

#18 OFFLINE   marquitos2

marquitos2

    Legend

  • Registered
  • 125 posts
Joined: Jan 10, 2004

Posted 08 August 2010 - 01:13 PM

They do cover "power surges" as documented in the first page.


I had it since I became a customer and it is worth it. I live in the Tampa Bay area, the capital of lighting storms. So far I had use the benefits for about four times. So in my humble opinion it is worth every penny.
Marquitos

#19 OFFLINE   dcowboy7

dcowboy7

    Hall Of Fame

  • Registered
  • 4,637 posts
  • LocationPequannock, NJ
Joined: May 22, 2008

Posted 08 August 2010 - 01:20 PM

No.

Never wouldve used it in 7 years i have directv.

So saved $500+.

#20 OFFLINE   flaguy

flaguy

    AllStar

  • Registered
  • 68 posts
Joined: Apr 10, 2008

Posted 08 August 2010 - 01:23 PM

I've never had the PP and I think I'm ahead of the game. I've been a DTV customer for 11 years and I have never had a service call. No dish realignment, no equipment breakdown. My only tech visit was when I upgraded to a DVR. So the $72 per year that I have not paid adds up to about $790. I guess that would cover some visits from a tech.




Protected By... spam firewall...And...