Last year they removed dish from roof and replaced with ground pole,new dish and underground wiring for $59. Paid myself. This past month my HR20 took a dump. Tech came out and determined 1 line was bad also. He replaced dish with new SWM dish, SWM wiring to receivers and also gave me a HR24-100. Great tech! All was covered by protection plan. SWEET!!!!
Talk to anyone who works in sales and works on a commission basis, whether it be selling cars, selling appliances, or selling just about anything else, and the two sweetest words to his/her ears are the words "protection plan". A good car sales person can give a customer what appears to be a "great deal" on a car, and, while the customer is giddy over the deal, sell that customer an extended warranty that turns the great deal for the customer into a great deal for the sales person. Everyone I know in sales privately tells his friends and family to stay away from protection plans/extended warranties.
And what makes the thought of paying for the DirecTV protection plan especially hard for me to understand is that DirecTV policy seems to be such that you can get all of the same things that you can get a with protection plan (and, perhaps even more) free without the protection plan. In the last 3 years, I've replaced two SD receivers with 2 HD DVRs, added an additional HD receiver, had a dead HD receiver replaced, had a dead DVR replaced, had a SWM installation done, had the dish upgraded, had the dish pointing peaked, and had two extra lines line runs installed. I don't have the protection plan, and I have not paid anything at all for any of those upgrades or replacements.
Further, from reading posts on this board, it seems like it may even be easier to get an equipment replacement without the protection plan than it is to get one with the protection plan. I see threads where people with the protection plan have had their claims for non-functioning equipment denied. At the same same time, I see other threads where people have had a less strong case for replacing equipment, and they get replacements at no cost to them without the protection plan. That makes me consider the possibility that, in the bureaucracy of DirecTV, the standard for replacing equipment with the protection plan may actually be higher than that for getting a no charge replacement without it.
It seems to be the case, though, that people either come down on one side of this issue or the other, and nothing is going to change that position. There are many who believe that a protection plan is an especially high mark up item and that it is a good deal, not for the customer, but only for DirecTV. There are others can't understand why everyone wouldn't want to have the "secure feeling" that a protection plan gives them.