I have the protection plan but I am currently rethinking if I want to keep it...
Recently upgraded a standard DVR to a HD DVR, the sent me a refurb
, and when I installed it it failed one of the system tests with a error that indicated the dish needed to be realigned.
I repeated the system test on another receiver - same error, dish needs to be realigned
So I call up tech support, thinking they will send someone out, and for the next 1/2 hours - they have me checking different things, cables, settings, etc etc. Even though the error clearly states on two different receivers, it's a dish alignment problem.
I finally refuse to spend any more time after the CSR wants me to pull out the TV and check some more cables... I mean two different TV's and receivers display the same error, and they agree to send out a tech.
If I didn't have the protection plan, it would cost me $49 and about 5 minutes to have someone come out and realign the dish. With the protection plan, it cost me $60 and 30 minutes on the phone.....