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Guest Message by DevFuse

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Protextion Plan. Is it worth it


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62 replies to this topic

#51 OFFLINE   gfrang

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Posted 11 August 2010 - 04:11 PM

Yes you should have a protection plan but why pay someone when you can do it your self.Here is the secret.

Get a empty coffee can and put the plan money in it each month and when not if it get's filled bring it to the bank. And if not when you have a problem you will not only have the money but but lots of extra.

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#52 OFFLINE   lesz

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Posted 11 August 2010 - 05:05 PM

New D* customer as of 10 minutes ago.
Installer just left. After everything was done he asked if I knew about protection plan.. I said yes but do not plan on getting it right now.
He said that without protection plan, I would pay full retail for "anything" that happened to receiver..even if they just quit working a month from now.
Example: He said a lady had a 4 receiver setup and lighting hit dish and smoked all receivers.. he said she had to pay $1400 to replace everything..
I said bullsh*t..they can kiss my *ss . I do not own those receivers, if they quit working, I expect a new one. I'll pay shipping no problem



I can't guarantee what DirecTV's policy is for new customers, but, over the years, I've had at least 3 or 4 receivers that needed to be replaced, and, without the protection, plan each was replaced at no charge to me. In fact, each time, when I requested that the $19.95 shipping charge be waived, it was waived. In addition, each time that I've had a receiver upgrade, there has been no charge to me, including no shipping charge.

Like I said earlier in this thread, protection plans/extended warranties are big profit makers for DirecTV, appliance retailers, car dealers, and anyone else who offers them. The reason why they pitch them so much is because of the high profit margin, and, in their pitch, they'd like you to believe that you will be in dire straits without the protection plan. In the case of DirecTV, there is even less to be gained with their protection plan than with those on other products because the general rule is that you can get the same replacements at no cost without the plan that you would be getting with the plan. Again, my caution is that I'm not sure whether their replacement policy without the protection plan is as liberal for a brand new customer as it would be for one with some time as a DirecTV customer.

#53 OFFLINE   Git

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Posted 02 September 2010 - 09:10 AM

I have the protection plan but I am currently rethinking if I want to keep it...

Recently upgraded a standard DVR to a HD DVR, the sent me a refurb :(, and when I installed it it failed one of the system tests with a error that indicated the dish needed to be realigned.

I repeated the system test on another receiver - same error, dish needs to be realigned

So I call up tech support, thinking they will send someone out, and for the next 1/2 hours - they have me checking different things, cables, settings, etc etc. Even though the error clearly states on two different receivers, it's a dish alignment problem.

I finally refuse to spend any more time after the CSR wants me to pull out the TV and check some more cables... I mean two different TV's and receivers display the same error, and they agree to send out a tech.

If I didn't have the protection plan, it would cost me $49 and about 5 minutes to have someone come out and realign the dish. With the protection plan, it cost me $60 and 30 minutes on the phone.....

#54 ONLINE   harsh

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Posted 02 September 2010 - 10:43 PM

I repeated the system test on another receiver - same error, dish needs to be realigned

Was everything working before you started the upgrade?

Did you test the other receiver with the newly acquired HD DVR disconnected from the system?

Did you test it using the same cables?

Were the B band converters installed on the HD DVR?

Is the other receiver working normally even though it fails the test?

Given the information you've offered, I'm not convinced that dish alignment is the issue.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#55 OFFLINE   raoul5788

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Posted 02 September 2010 - 10:50 PM

I have the protection plan but I am currently rethinking if I want to keep it...

Recently upgraded a standard DVR to a HD DVR, the sent me a refurb :(, and when I installed it it failed one of the system tests with a error that indicated the dish needed to be realigned.

I repeated the system test on another receiver - same error, dish needs to be realigned

So I call up tech support, thinking they will send someone out, and for the next 1/2 hours - they have me checking different things, cables, settings, etc etc. Even though the error clearly states on two different receivers, it's a dish alignment problem.

I finally refuse to spend any more time after the CSR wants me to pull out the TV and check some more cables... I mean two different TV's and receivers display the same error, and they agree to send out a tech.

If I didn't have the protection plan, it would cost me $49 and about 5 minutes to have someone come out and realign the dish. With the protection plan, it cost me $60 and 30 minutes on the phone.....


Failing the system test doesn't mean there is anything wrong. If you get all of the channels you should, then don't worry about it, all is good.

#56 OFFLINE   Git

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Posted 03 September 2010 - 04:23 PM

Just looking at some of the signal strengths - most of them were in the high 90's (96%, 95%, 96%, 100%) but a couple were in the 60's

Tech came out today, did some tweaking to the dish, and all is good

#57 OFFLINE   bossfan50

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Posted 04 September 2010 - 12:38 PM

I have had D* for 7 years and I never have needed a service call or had a failed receiver. So for me the protection plan is a waste of money, if I ever need a service call it will still cost me less than what I would have paid over the last 7 years.

#58 OFFLINE   TBoneit

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Posted 04 September 2010 - 12:56 PM

To me for $6/mo it is not even a question. It's not like I am "savings" anything. I am pretty sure if I didnt have the protection plan I wouldn't be "saving" $72/yr. I just wouldnt be spending it on the protection plan. I'd probably be spending it on something else I didnt need.

To me it is worth $6/mo to know it wont be me on a ladder messing with my dish in 100+ degree Texas heat or running replacement lines, etc. Nor will I have to play CSR roulette hoping one of them will waive a fee that non PP customers should have to pay. When one of my receivers went down, it was a 5min call and a new receiver in 2 days.

To me the $6/mo is totally worth peace of mind.


Overuse of the phrase "to me" is intentional. It is my opinion. I realize some disagree.


To me: Dish on the roof for LOS, Afraid of heights, Can't get past 2nd or 3rd rung on a ladder + Protection plan = Peace of mind and yes I've used it to replace a bad LNB that killed reception in the heat of a summertime day along with other issues.

Would I buy a extended warranty on hardware in general? IE HDTV, Car, etc. only from the manufacturer if at all. Do I mind paying all that money the PP? No more than I regret having good insurance coverage on the car.
Remember when your kids were the TV set's remote control?

#59 OFFLINE   matt

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Posted 04 September 2010 - 02:40 PM

All right, I'm finally gonna ask. All of y'all with the "I haven't had it for X years, and never had to replace a receiver" statements, during those X years, did you have a handful of RCA, Hughes, Sony, etc receivers, built bullet proof, with no moving parts, or where those X amount of years all full of cut-cost DVRs with hard drives running constantly?

Kinda like saying I never had a hard drive fail in 10 years of service. Of course, I only had a receiver with a hard drive for 3 of them, isn't it? :lol:
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#60 OFFLINE   DogLover

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Posted 04 September 2010 - 02:47 PM

All right, I'm finally gonna ask. All of y'all with the "I haven't had it for X years, and never had to replace a receiver" statements, during those X years, did you have a handful of RCA, Hughes, Sony, etc receivers, built bullet proof, with no moving parts, or where those X amount of years all full of cut-cost DVRs with hard drives running constantly?

Kinda like saying I never had a hard drive fail in 10 years of service. Of course, I only had a receiver with a hard drive for 3 of them, isn't it? :lol:


Well, I don't know how well built, but I've had a DVR with DirecTV for nearly 10 years (9, I think). Now, the old DirecTivo was a Sony. It might have been better built, but it still had a hard drive. And, it was owned.

Even if these new ones aren't built as sturdy, they are lease and replace for only the cost of shipping. If I didn't have the protection plan for the expensive to replace, owned Sony, I'm not going to get it for the cheap to replace, leased DirecTV DVR.
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#61 OFFLINE   xmetalx

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Posted 04 September 2010 - 03:01 PM

If I didn't have the protection plan, it would cost me $49 and about 5 minutes to have someone come out and realign the dish. With the protection plan, it cost me $60 and 30 minutes on the phone.....


How exactly did you spend $60 to realign a dish when you had the protection plan?
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#62 OFFLINE   Git

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Posted 05 September 2010 - 11:35 AM

The $60 figure is what it cost me for the year to pay for the protection plan.

#63 OFFLINE   matt

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Posted 05 September 2010 - 12:39 PM

How'd you get a discount? Mine is $72.
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009




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