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Guest Message by DevFuse

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Protection Plan & HR20-100 with bad HDMI output


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34 replies to this topic

#26 OFFLINE   TBlazer07

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Posted 09 August 2010 - 08:16 PM

I assume that means "insure" it won't turn on.

You don't have to "ensure" it, just tell them that. :)

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#27 OFFLINE   matt

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Posted 09 August 2010 - 08:21 PM

If you had a plan like the PP for your nice plasma screen would you accept the "use the component" solution?
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#28 OFFLINE   RunnerFL

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Posted 09 August 2010 - 08:25 PM

You da man! However everyone doesn't have multiple DVRs in 1 room, or MRV, or the ability to re-run component & audio cables through a wall without paying an installer. Bottom line is the receiver is not fully functional and needs to be replaced. If it takes a "lie" to get them to do what they SHOULD do they deserve it. That policy is totally absurd and needs to be changed. That's like a car dealer telling you that just because 2 cylinders aren't firing you can still run on 4 with no problem. :rolleyes:


I completely agree with you. A DVR with a bad HDMI port should be replaced. Maybe that type of replacement would require a service call to verify but not a flat out "no".
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#29 OFFLINE   matt

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Posted 09 August 2010 - 08:30 PM

I think it's just ridiculous. Have you seen the inside of some people's houses, and how these receivers look when returned? Roaches falling out, reeking of cat piss, doors missing, dents and dings galore and nobody cares, it goes on the "refurb" train and goes out to someone the way it came in, nobody gives it a second thought, except the sucker that gets it as a replacement or *gulp* their equipment for signing up as a new customer.

On the other hand, a customer who has a whole rack of very nice and expensive equipment, a fine home, takes care of his things and doesn't ask much of D* can't get a simple replacement shipped out to them?
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#30 OFFLINE   raoul5788

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Posted 10 August 2010 - 06:43 AM

If you had a plan like the PP for your nice plasma screen would you accept the "use the component" solution?


Actually, the protection plan has nothing to do with the replacement of the equipment, only with having to pay for the shipping of it.

#31 OFFLINE   iceturkee

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Posted 10 August 2010 - 08:15 AM

I think it's just ridiculous. Have you seen the inside of some people's houses, and how these receivers look when returned? Roaches falling out, reeking of cat piss, doors missing, dents and dings galore and nobody cares, it goes on the "refurb" train and goes out to someone the way it came in, nobody gives it a second thought, except the sucker that gets it as a replacement or *gulp* their equipment for signing up as a new customer.

On the other hand, a customer who has a whole rack of very nice and expensive equipment, a fine home, takes care of his things and doesn't ask much of D* can't get a simple replacement shipped out to them?




u can because i did it twice, despite dtv telling me otherwise. i complained to the cutomer advocacy team (essentially ellen filipiak's office) and it was taken care of.

#32 OFFLINE   matt

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Posted 10 August 2010 - 08:24 AM

u can because i did it twice, despite dtv telling me otherwise. i complained to the cutomer advocacy team (essentially ellen filipiak's office) and it was taken care of.


Yep, from here on out, every customer should contact the office of the president to get anything done. I don't see why it is so hard! :shrug:
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#33 OFFLINE   The Merg

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Posted 10 August 2010 - 09:52 AM

I'd wonder what the response would be if you told the CSR that you don't have any or any available component inputs on your TV.

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SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#34 OFFLINE   matt

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Posted 10 August 2010 - 09:59 AM

I'd wonder what the response would be if you told the CSR that you don't have any or any available component inputs on your TV.

- Merg


Use RF :lol:
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#35 OFFLINE   woollybully

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Posted 11 August 2010 - 03:02 PM

If you tell them the TV has only HDMI they will replace it. They may send a tech however.
3x HR24-500, HR20-100, HR20-700, HR21-100, H21-100, SWM16, DECA, Slimline SL5, Portable Slimline SL5-SWM




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