New account activated recently. First bill I was charged $10 twice for HD service. I called and had it resolved on my second bill. No big deal.
Are you sure you were really charged twice? Since you normally are billed in advance for DirecTV service, when you sign up, your first bill is going to be from the time you sign up to your billing date and then for the next month. So, it might seem you are being double-billed, when in fact you are not.
On another note, I ordered a network card from them, but when it arrived, it only had 1 network connection and I need at least 2 to hook up my AVR and BD player. I called before installing it and asked to send it back. I was told it was non refundable. Again, I guess they have the right to be that way, but it's a poor example of customer service. Even though I was pretty sure I'd lose the argument, I disputed it with my credit card company. Well, I just got my new montly bill from D* and there was a $91 programming adjustment. When I called, I was told that it was applied because I disputed the credit card payment. I just got off the phone with my credit card company and they seemed pretty sure that that is not legal. They are supposed to dispute the credit card charge in good faith. They can't arbitrarily apply charges that are not part of my initial contract.
What network card did you order from DirecTV? If you ordered the Linksys WET610N, that is a wireless ethernet adapter which is only made to connect to one device? And why would you think of ordering networking equipment for you AVR and BD player from DirecTV?
As for the programming adjustment, what was the exact line item text for the adjustment? If they truely did adjust your bill for the exact amount of the wireless adapter because you disputed the charge, that is definitely not right on the part of DirecTV.
Today's problems don't worry me, I haven't solved yesterday's yet.
Verizon FIOS (25/25)
TiVo Roamio Pro / Vizio M55i-B2 HDTV / Family Room
TiVo Mini / Samsung HCM5525W HDTV / Master Bedroom