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Guest Message by DevFuse

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Does everyone have problems credits and refunds?

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56 replies to this topic

#51 OFFLINE   gitarzan

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Posted 16 September 2010 - 12:56 AM

DirecTV did not call, instead I got an email from the 'specialist' .....


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Dear Mr. ,

Thank you for writing us. I understand your frustration with not receiving your refund. Upon reviewing your account, I can verify the credit balance of $-265.00.

Refunds are processed automatically and you should receive a check within 6 to 8 weeks from the date of the last financial transaction on the account.

Thanks again for writing. DIRECTV considers this matter resolved. If you should have any questions on any other issues, please let us know.

Sincerely,

removed name and id
DIRECTV Resolution Specialist


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This didn't answer my question about what date is used for the last financial transaction either.
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#52 OFFLINE   jcookpb

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Posted 16 September 2010 - 06:40 PM

I always have problems with credits and refunds. Took three phone calls to D* to get credit for refer a friend. Last few years have recieved credit for ST. I see it once on next bill but then drops off and I have to call D* to ask, what's the deal? Very hard to figure out :(
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#53 OFFLINE   gitarzan

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Posted 03 October 2010 - 12:03 PM

I wrote Ellen's office about DirecTV charging me for a non returned receiver two weeks after it was returned and then taking 9 weeks to return the money to my credit card. I explained that that the refund was now tied up as a credit balance on my credit card and that I had asked that the refund not be made to my credit card but it was anyway. Now the money is tied up in a credit balance on my credit card that I don't use and don't want to use.

I got a nice letter back from Ellen's office but really no help in getting a check. I don't think this is an unreasonable request.

I filed a complaint about this practice with the LA BBB and will see what they say.
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#54 OFFLINE   gitarzan

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Posted 03 October 2010 - 12:19 PM

My father showed me his third invoice today. The NFL package had been added and he was charged $63.99. He didn't add it. I called DirecTV customer service for him. He is 78 and I ordered the DirecTV service for him through the web a few months ago but not the NFL package. The CSR could not say why it was added. Something about no notes shown to add it. She apologized and transfered my to the programming department to get the charge removed. I talked to programming and they couldn't say why it was added. Said something about an outbound call but no notes where it was accepted was made on August 4 but the service was not added until September 5th and again no notes. I am at my parents house every Sunday and didn't even know it was available. The programming department was very nice but did put me on hold for a very long time saying she was waiting on a supervisor to reverse the charge and then that it would take up to 72 hours.

I also asked about the incorrect double $10 HD charge he had on his first bill. It was supposed to be removed on the second bill. It looks like they tried to fix it but only credited $5.89 back. They went ahead and did another $10 credit instead of the remaining $4.11.

My father seemed to be okay with all of this. I think I am more upset than he is. He has a fixed income and any billing error is a big deal.

Edited by gitarzan, 03 October 2010 - 12:34 PM.

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#55 OFFLINE   Upstream

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Posted 05 October 2010 - 06:04 AM

I filed a complaint about this practice with the LA BBB and will see what they say.


Don't waste your time with the BBB. Contact your state's consumer affairs department or Attorney General.

#56 OFFLINE   dog6869

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Posted 06 October 2010 - 02:22 PM

Ever since i joined i had nothing but HUGE!!!!! Billing problems!!!!! I love the service but there customer service SUCKS and they love ripping me off!! I can not wait untill I can get rid of them Sorry to say that too ...

#57 OFFLINE   gitarzan

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Posted 13 October 2010 - 04:53 PM

Yesterday I received a call from the DirecTV office of the president, better business bureau and attorney general division in response to my complaint with the LA BBB.

They said their response to the BBB was that they had refunded my money to my credit card. I explained that I was still waiting on a refund from the credit card and that I thought sending me a check for $265 overnight was still a reasonable request. The said they could not do that.

I explained that if this was the only issue I had with DirecTV probably would not complain. I asked that they look at all of the notes in my account for missed referral credits and billing errors. They did this for a few minutes, made no apoligies and acknowledged at least one other issue.

I also explained that I had experienced severe issues with audio drop outs over the last year. They asked which channels.

I told him about my 77 yr old father and that he had NFL Sunday ticket without his consent. They wouldn't talk to me about that which I understand.

I explained that I had had a been a DirecTv customer for the better part since 1992.


Also, not part of the call...as I previously wrote that I called DirecTV on October 4th to have the NFL Sunday ticket charge removed from my fathers account. I was told by a CSR supervisor that it would be done within 72 hours. It wasn't. Only after another from me to Ellen's office was it promptly removed.

I am surprised by the number of people that read this thread. Hopefully it is read by Ellen's office.

I just watched the undercover boss with Mke White. He seems like a genuine leader. I guess I will back off on my complaints here and with DirecTV as I believe I have made my point now.
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