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Guest Message by DevFuse


Charging More for WHDVR Cuz I'm a New Customer

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2 replies to this topic

#1 OFFLINE   t2_t


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Joined: Aug 31, 2010

Posted 02 September 2010 - 03:20 PM

I have called D* twice -- both times I got estimates for a WHDVR upgrade of $200. The $200 includes an extra $50 because I am a new customer and they might have to swap out the dish (set top boxes all work). After I have been a customer for 6 months (two months from now) they will drop the $50 new customer penalty.

Whats up with that? WHDVR was not an option when I originally subscribed.

Who do I complain to?

Thanks in advance, tom

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  • LocationDripping Springs, TX
Joined: Aug 05, 2002

Posted 02 September 2010 - 03:28 PM

$99 for the Connected Home upgrade hardware and $49 for installation + $25 if the Internet Connection Kit is needed is the standard price for an existing customer (you're not new the next day after you get installed). What you were quoted is probably going to be it, about the only thing you can do is call in and say cancel at the what do you want prompt, that gets you to customer retention. When then answer right off the bat tell them you don't want to cancel but is there anything they can do to help with the pricing, maybe they can but since they haven't made back their money for installing you in the first place they might not have much room to deal.

See post My Setup for configuration info.

#3 OFFLINE   matt


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Joined: Jan 11, 2010

Posted 02 September 2010 - 04:16 PM

They tried to do that with me too. I said forget it and did the unsupported route and bought my own DECAs. I ended up paying about $25 for the whole thing once it was all said and done.
Slimline 5 with SWM-16
Wireless DECA
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

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