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IV Retest


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27 replies to this topic

#1 OFFLINE   goblazers_6

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Posted 04 September 2010 - 05:02 PM

Anyone here in one of the installation verification retest beta markets? Launches nationally on the 7th. Just wondering what you think of it, or if you have any advice.
My Setup: Triple-Sat LNB to a SWM-16 with a 21v power supply - HR24 with a DECA - HR24 with a BSF - H20 with a DECA

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#2 OFFLINE   Manctech

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Posted 04 September 2010 - 05:08 PM

This might be the death of me. I'm a dedicated service tech and this sounds like a nightmare. UHG.

TWC Technician (Huntersville, Cornelius, Davidson Area)


#3 OFFLINE   goblazers_6

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Posted 04 September 2010 - 05:17 PM

This might be the death of me. I'm a dedicated service tech and this sounds like a nightmare. UHG.



That's the same thing I was thinking. Maybe it'll be time to go hourly.
My Setup: Triple-Sat LNB to a SWM-16 with a 21v power supply - HR24 with a DECA - HR24 with a BSF - H20 with a DECA

#4 OFFLINE   WestDC

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Posted 04 September 2010 - 05:28 PM

The real unanswered Question, Is What about the customer-He had service, the IV re-test fails and no waiver is given so you can not close the service order - So you leave the customer who had service without service.

Sounds like a great plan to me. What could happen?

"Let's Have Some Fun!"

SL-5, SWM-16, (2) HR22-100, (1) H21-200, (1) H20-100, (1) HR44-200, (1) CCK


#5 OFFLINE   ndole

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Posted 04 September 2010 - 05:34 PM

The real unanswered Question, Is What about the customer-He had service, the IV re-test fails and no waiver is given so you can not close the service order - So you leave the customer who had service without service.

Sounds like a great plan to me. What could happen?


The customer is unnafected. You can hit "continue" on the IV retest screen. The problem is for the tech, who can't close the job or get paid.

I could list the scenarios where this will cause major issues.
I'll just say, that this is a very bad idea. :nono:
"He that is good for making excuses is seldom good for anything else."

#6 OFFLINE   Manctech

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Posted 04 September 2010 - 06:00 PM

My problem is every time it's raining, 5-6 service calls a day, 45 minutes on hold waiting for a waiver... it's going to get old.

What about customers signal strength hovering just below the verification threshold and have a 40' roof.

What about customers that have receivers in split locations... some on mountain house some at regular house.. It picks which receiver you have to verify..

It's going to get old fast and I can easily see myself forcing them to put me back on installs or I'll find other employment.

TWC Technician (Huntersville, Cornelius, Davidson Area)


#7 OFFLINE   RobertE

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Posted 04 September 2010 - 06:27 PM

If the installation is even somewhat close to being up to spec, passing the IV retest should be a non-issue.

I don't see this being a problem. I have yet to have to get a waiver ever since the IV was implemented.
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#8 OFFLINE   RobertE

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Posted 04 September 2010 - 06:33 PM

My problem is every time it's raining, 5-6 service calls a day, 45 minutes on hold waiting for a waiver... it's going to get old.

What about customers signal strength hovering just below the verification threshold and have a 40' roof.

What about customers that have receivers in split locations... some on mountain house some at regular house.. It picks which receiver you have to verify..

It's going to get old fast and I can easily see myself forcing them to put me back on installs or I'll find other employment.


You mean those customers that are violating their TOS by having receivers in multiple locations at the same time?

Boo hoo. No fix for them.

All receivers or at least those that call for the IV retest will be at the customers place before I touch anything.
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#9 OFFLINE   Manctech

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Posted 04 September 2010 - 06:53 PM

You mean those customers that are violating their TOS by having receivers in multiple locations at the same time?

Boo hoo. No fix for them.

All receivers or at least those that call for the IV retest will be at the customers place before I touch anything.


And then I lose money - no close, no pay.

TWC Technician (Huntersville, Cornelius, Davidson Area)


#10 OFFLINE   Manctech

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Posted 04 September 2010 - 06:54 PM

If the installation is even somewhat close to being up to spec, passing the IV retest should be a non-issue.

I don't see this being a problem. I have yet to have to get a waiver ever since the IV was implemented.


Too bad most jobs that are even somewhat close to being up to spec are not typically the ones that need a service call.

It's the 10yr old self installs, the ****ty installs done by new techs, old techs that don't give a **** any more, and movers that never set up a movers connect and the CSR sets up a service call.

It's **** all around.

TWC Technician (Huntersville, Cornelius, Davidson Area)


#11 OFFLINE   RobertE

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Posted 04 September 2010 - 07:04 PM

And then I lose money - no close, no pay.


They can either go get the other boxes or reschedule for after they got the other boxes.
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#12 OFFLINE   RobertE

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Posted 04 September 2010 - 07:08 PM

Too bad most jobs that are even somewhat close to being up to spec are not typically the ones that need a service call.

It's the 10yr old self installs, the ****ty installs done by new techs, old techs that don't give a **** any more, and movers that never set up a movers connect and the CSR sets up a service call.

It's **** all around.


Not much one can do about the DIY install.
Bad installs *should* already be somewhat improving with the current IV.
Old techs that don't care anymore, they can be shown the door.
Movers set up as a service call will get canceled and rebooked with the proper workorder and the proper pay.

Time to stop dancing around others incompetence. A crap install that is causing service issues is a crap install regardless of the why.
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#13 OFFLINE   Manctech

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Posted 04 September 2010 - 07:09 PM

Not much one can do about the DIY install.
Bad installs *should* already be somewhat improving with the current IV.
Old techs that don't care anymore, they can be shown the door.
Movers set up as a service call will get canceled and rebooked with the proper workorder and the proper pay.

Time to stop dancing around others incompetence. A crap install that is causing service issues is a crap install regardless of the why.


And it's the service techs that have to eat it. We get paid less and have to do more already and this re-test **** is going to get old.

Really I just have a problem calling in 5-6 waviers a day. It's not going to happen.

TWC Technician (Huntersville, Cornelius, Davidson Area)


#14 OFFLINE   netraa

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Posted 04 September 2010 - 07:43 PM

i'm hoping that along with the regular IV, it will be real time and be able to be turned down, turned off during weather exceptions.

as to the big nasty on the missing IRD's..... well if the current degeneration in level and quality of technicians in ISS is any indicator they have seriously up-staffed. But, the 2nd time in a day i have to sit and wait for a waiver because the customer has 2 houses i call activations and turn them off, or i walk.

going to be pretty brutal out there.

#15 OFFLINE   Matt9876

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Posted 05 September 2010 - 09:05 AM

Just more pain and less pay for everyone involved,IV is the biggest monkey wrench DirecTV ever dreamed up.


All it takes is rainy day in the mountains and your going to have a real bad day as an installer.:rolleyes:

#16 OFFLINE   TheRatPatrol

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Posted 05 September 2010 - 10:36 AM

Anyone here in one of the installation verification retest beta markets? Launches nationally on the 7th. Just wondering what you think of it, or if you have any advice.

What exactly is this for, could one of you please explain it a bit further? Thanks

#17 OFFLINE   RobertE

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Posted 05 September 2010 - 11:42 AM

What exactly is this for, could one of you please explain it a bit further? Thanks


DirecTv has established a minimum signal threshold on a DMA by DMA basis. The first phase was on new receiver activations. The next phase will be on movers and service calls. Again to help prevent half-assed installations and service calls.

The why. Unfortunately, in the past there were some that would just get enough signal to get a picture, activate the box and run. Then as soon as a small puff ball cloud passed by, a bird flew in front of the dish or a ladybug crawled accross the LNB, bam 771. Not good for the customer.

For SD stuff, we all pretty much know that it will work (barely) into the low 60's or upper 50's. What D* wants is more signal margin. So, in market X they established an IV level of 85 certain transponders. By taking a hard stance on meeting or exceeding that level, they can ensure that the dish is aimed pretty well.

I honestly don't see this as that big of a deal. I have yet do have to call for a waiver. Not a single one.

If the weather is total crap that day with heavy rain/T-storms, how can one really tell that the dish is peaked to the max? They can't. If it's so bad out that one can't hit those min levels, it shouldn't go in at that time. Sorry.

I'm going to do the job right the first time, or it's not going to happen. I'm not going to get a waiver, hoping that when the weather passes that my signal levels are where they should be.

In the end this will be a good thing for the customer. Do the job right and there will be no issues.
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#18 OFFLINE   WestDC

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Posted 05 September 2010 - 01:12 PM

The customer is unnafected. You can hit "continue" on the IV retest screen. The problem is for the tech, who can't close the job or get paid.

I could list the scenarios where this will cause major issues.
I'll just say, that this is a very bad idea. :nono:


Thanks for clearing that up for me. If I can not get paid it won't be the first time or the last. I'm used to it

"Let's Have Some Fun!"

SL-5, SWM-16, (2) HR22-100, (1) H21-200, (1) H20-100, (1) HR44-200, (1) CCK


#19 OFFLINE   Manctech

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Posted 05 September 2010 - 04:34 PM

My problem is as I said, when the signal is hittin 86, 89, 95, 91, 89, and failing. And then you have to call a sup to bring out a 40' ladder because you need to eek out 3 more points of signal to hit verification.

If you have never had to call for a weather waiver then you are lucky. I've had it rain so hard I had 0's on the signal, when before it started raining I was 99/100.

We get paid by the job, not by the hour. The more time we spend waiting to get a waiver which now, will take 30-45minutes ++++++ since EVERY JOB, not just installs will need one.

It's going to be stupid.

I understand the point. Theres people that are slack, and will leave customers sitting at 75's/80's just because the CM doesn't know any better. That's not me. This is punishing people that do what their supposed to.

It's going to suck.

TWC Technician (Huntersville, Cornelius, Davidson Area)


#20 OFFLINE   ndole

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Posted 06 September 2010 - 05:51 PM

Hopefully these "jitters" are just that. Just like we had jitters for the original IV. The only MAJOR hiccup I can see here is the alternate IRD location issue. This is something that happens a lot. I'm not sure how D* will handle these. Are they just going to tell the customer "Too bad, so sad for you huh"? They seem to have been letting these "Movers' installs" go in very loosley in the last few years, is this going to bite all of those customers in the ass? In that case, I don't really mind. It is against TOS, and I hate those cabin self-installs anyhow. IDK, I guess I have mixed feelings.. Just thinking out loud.
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#21 OFFLINE   RobertE

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Posted 06 September 2010 - 06:15 PM

Hopefully these "jitters" are just that. Just like we had jitters for the original IV. The only MAJOR hiccup I can see here is the alternate IRD location issue. This is something that happens a lot. I'm not sure how D* will handle these. Are they just going to tell the customer "Too bad, so sad for you huh"? They seem to have been letting these "Movers' installs" go in very loosley in the last few years, is this going to bite all of those customers in the ass? In that case, I don't really mind. It is against TOS, and I hate those cabin self-installs anyhow. IDK, I guess I have mixed feelings.. Just thinking out loud.


I think it will be ok.

Your handheld should be showing which of the customers boxes are scheduled for the IV Retest. If that box isn't there, then the customer will either have to go get it, explain to D* why it's not at the service location or job gets rescheduled. This can all take place in the first 5 minutes of arriving on site.

If the dish is in some crap location, again check the levels on the retest boxes before starting anything. If you need a jetpack to get to the dish, then the call to the sup can be made at that time. If he can come right away, you can procede, if not, something gets worked out with the customer for when you, them and the sup can be there at the same time.

If the weather is iffy, check the levels on the IV retest box, if good enough to pass, do the retest, get the code and close the line. Continue with the rest of the service call. If the levels are crap from the get go, either wait it out or reschedule. You can't guarentee max signal levels in crap weather anyway.

Don't think it's going to be that bad, except for those that slap a new fitting on here and there and call the service call done in 15 minutes.
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#22 OFFLINE   goblazers_6

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Posted 10 September 2010 - 06:45 PM

3 days of IV retests under my belt. I haven't had any issues so far, except for the loss of the res code "cust canceled at door". A tech at our shop had to have a job canceled because the cust had a compromised LOS on the 99, cust said he was going to trim the tree blocking the signal. ISS wouldn't give him a waiver so we had to cancel the Service Call. I think I'm actually going to like it, prevents other techs from leaving the job with existing issues.
My Setup: Triple-Sat LNB to a SWM-16 with a 21v power supply - HR24 with a DECA - HR24 with a BSF - H20 with a DECA

#23 OFFLINE   venimus

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Posted 23 January 2011 - 06:04 PM

So I was issued my first IV retest with no prior knowledge of what to do with it (welcome to contracting). A simple DVR upgrade on a swm install. Went off without a hitch. Customer had to leave directly after. Didn't know the IV code is only valid for about 15-20 mins. Also, you have to be marked on site at the job to get the IV retest prompt for another code to be sent. Later I found out if you enter the wrong code after it has expired you have to have dispatch clear the code to all 0's. Now, I'm stuck with a job open for an upgrade that will be my 2nd trip out and it will be about 45 mins from any of my other jobs. I have spoken with the customer multiple times trying to get the prompt to do the retest after dispatch has sent the proper signal and still no confirmation codes. Dispatch is always helpful. However, my experience with ISS so far is all downhill. All of them have been undertrained and not helpful to a situation were (i thought) we were on the same team.

Total calls trying to get a 4 digit code:

16 to the customer
3 to ISS
7 to dispatch

Of course I will be going back to do what ever needs done once I get there tomorrow.

So my current predicament is I cant get the receivers to take the prompt based on something on the computer end to verify a quick test and get me a code. Dispatch would love to help (and trust your techs we love our dispatchers) but they know little to nothing about what shows up on the tv once they press the IV retest button.

So far for a tech that runs with 0% 90 day service call stats I am not liking this at all.

Edited by venimus, 23 January 2011 - 07:41 PM.


#24 OFFLINE   Shades228

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Posted 26 January 2011 - 01:17 PM

There will be pros and cons to this system but I think after it's tweaked a bit the pro's will outweigh the cons.

MRV is already helping kill a lot of people who had accounts at different places. "What do you mean you have to upgrade all of my receivers?".

Right now people will get stuck in the clean up phase where before they would have left a prior issue because it was working good enough at the time. Now it will have to be fixed. So that part can be frustrating but going forward it should ensure that each time a tech leaves a house everything is working. This should protect everyone.

#25 OFFLINE   RobertE

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Posted 26 January 2011 - 02:04 PM

There will be pros and cons to this system but I think after it's tweaked a bit the pro's will outweigh the cons.

MRV is already helping kill a lot of people who had accounts at different places. "What do you mean you have to upgrade all of my receivers?".

Right now people will get stuck in the clean up phase where before they would have left a prior issue because it was working good enough at the time. Now it will have to be fixed. So that part can be frustrating but going forward it should ensure that each time a tech leaves a house everything is working. This should protect everyone.


The biggest issue I have with it is that in someones infinite wisdom, they decided that pay should be cut while adding the responsibility of bringing a sub-par but working setup, up to snuff.

More work, less pay. :mad:
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