Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

IV Retest


  • Please log in to reply
27 replies to this topic

#26 OFFLINE   Shades228

Shades228

    DaBears

  • DBSTalk Club
  • 6,051 posts
Joined: Mar 18, 2008

Posted 26 January 2011 - 04:07 PM

The biggest issue I have with it is that in someones infinite wisdom, they decided that pay should be cut while adding the responsibility of bringing a sub-par but working setup, up to snuff.

More work, less pay. :mad:


I can agree with that and it's too bad there's not a labor line item that could help out for that, but you know that won't happen. The best option would be to have a couple of hourly guys who do nothing but re-installs when these situations come up. Of course it always comes down to money.

...Ads Help To Support This Site...

#27 OFFLINE   MrShowtime

MrShowtime

    Legend

  • Registered
  • 244 posts
Joined: Apr 08, 2009

Posted 10 February 2011 - 04:56 PM

Only real problem I have with IV retest is when its on HD-DVRs without second lines in some bedroom requiring it. Customer had one dropped shipped a year ago or something, I'm there to spend an hour fixing something else, and next thing you know I'm running a 2nd line to the box or spending 20+ minutes with ISS on the phone, and then having them attempt to convince the customer that even though they said they don't care about it, I should run the line anyways.

Other than that, any service tech should be able to peak a dish or swap out a faulty lnb rather quickly.

#28 OFFLINE   ndole

ndole

    Problem Solver

  • Registered
  • 1,903 posts
Joined: Aug 26, 2009

Posted 10 February 2011 - 04:59 PM

Only real problem I have with IV retest is when its on HD-DVRs without second lines in some bedroom requiring it. Customer had one dropped shipped a year ago or something, I'm there to spend an hour fixing something else, and next thing you know I'm running a 2nd line to the box or spending 20+ minutes with ISS on the phone, and then having them attempt to convince the customer that even though they said they don't care about it, I should run the line anyways.

Other than that, any service tech should be able to peak a dish or swap out a faulty lnb rather quickly.


Heavy emphasis on the should. It's not usually the case.
"He that is good for making excuses is seldom good for anything else."




Protected By... spam firewall...And...