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Guest Message by DevFuse


Can I replace a receiver for any reason?

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3 replies to this topic

#1 OFFLINE   barneyz71



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Posted 09 September 2010 - 05:36 AM

I would like to buy a new HR24 and replace my HR20-700. Can I just buy the receiver and activate it? Then ask for a box to send my HR20 back? There is nothing wrong with the HR20 I just want the HR24 in black.
(2) DirecTV HR24-100 HD DVR
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#2 OFFLINE   say-what


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Posted 09 September 2010 - 05:44 AM

yes, you can get an HR24, activate it and deactivate the HR20. When you deactivate the HR20, DirecTV will send a box with a shipping label to return the HR20 to them.

If you don't get the box within a week, you will want to call back, or email to make sure they shipped it, as sometimes the return request doesn't process properly the first time in the DirecTV system.

#3 OFFLINE   The Merg

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Posted 09 September 2010 - 05:56 AM

Just as a reminder, activating a new, leased box that is not a defective receiver replacement will reset your two year commitment.

- Merg

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#4 OFFLINE   bobnielsen


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Posted 09 September 2010 - 09:35 AM

If you are deactivating a HR20-700, Directv may not require it back. When I called to do that, the CSR said it now showed up on my account as owned (YMMV).

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