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Guest Message by DevFuse

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HR20-700 Swapout for 3D Debacle


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8 replies to this topic

#1 OFFLINE   kcmrlitz

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Posted 02 October 2010 - 07:19 AM

I just purchased a new Samsung 3D TV and I unfortunately have a HR20-700. As suggested here I called directv and they said they would gladly swap it out for free to a HR21 or higher. A couple of days later I received a HR20-700 :nono:. So I called directv and explained what happened and they made several notes about how I needed a receiver that was capable of 3D and I should send that one back and they would send another receiver. Yesterday I received a HR20-700 again :mad: I have told them I do not need the OTA functionality and even suggested that they uncheck whatever box there may be that indicates that on my account. Does anyone have any suggestions on what I can do differently to get the correct box? Has this happened to others? I'm afraid this will somehow mess up my bill with all of these receivers coming and going. Any help would be greatly appreciated.

Kevin

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#2 OFFLINE   RAD

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Posted 02 October 2010 - 07:30 AM

Call again and when you're prompted say cancel, that gets you to retention department that can usually cut through all the BS. Right off the top tell them you don't want to cancel but what your problem is, they should get it fixed quickly for you.

See post My Setup for configuration info.


#3 OFFLINE   kcmrlitz

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Posted 02 October 2010 - 01:23 PM

Well, I called back and said cancel and I guess I got to that department. I was put on hold for awhile and she said she was escalating it to her supervisor. After another wait she said they were drop shipping me a HR21 so we shall see what happens. Thanks for the suggestion.

Kevin

#4 OFFLINE   RAD

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Posted 02 October 2010 - 01:33 PM

Well, I called back and said cancel and I guess I got to that department. I was put on hold for awhile and she said she was escalating it to her supervisor. After another wait she said they were drop shipping me a HR21 so we shall see what happens. Thanks for the suggestion.

Kevin


Good, hopefully that will get things corrected for you and you can start watching some 3D programming.

See post My Setup for configuration info.


#5 OFFLINE   inkahauts

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Posted 02 October 2010 - 01:37 PM

If that doesn't work, ask if they will reimburse you if you get an hr24 online from solid signal..

#6 OFFLINE   kcmrlitz

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Posted 12 October 2010 - 03:48 PM

10 days later and no receiver. I guess it is back to customer no service again to see what happened.

Kevin

#7 OFFLINE   Scott Kocourek

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Posted 12 October 2010 - 04:55 PM

At this point do exactly as Inkahauts mentioned.

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#8 OFFLINE   Kevin F

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Posted 12 October 2010 - 07:18 PM

Are your hr20s owned or leased?

#9 OFFLINE   kcmrlitz

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Posted 19 October 2010 - 08:53 PM

I have one and it is leased.

Kevin




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