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New to Directv just left Dishnetwork


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51 replies to this topic

#1 OFFLINE   sgd1201

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Posted 18 October 2010 - 12:57 PM

I'm new to this forum and thought I'd share my experience, I have been a Dishnetwork customer for 10 years, I was one of the first to spend the money on both the equipment and service for HD back in 2000. (I have a dedicated home theater with a older Sony projector on a 110 inch stewart screen most of the equipment is dated but it still provides a more than adequate experience for me and my family)

Bottom line, if anyone is nervous about switching providers because you are not being treated like a valued customer.... go ahead and make the change, I am finding more and more these days the loyal customer doesn't really get ahead...... if you are interested in my long story read on......

Recently I had a signal loss problem which prompted me to start evaluating my equipment and service again.

I found that Dish was/is offering its new customers the new vip 922 receiver for $200 with a new 24month contract. After getting the signal issue resolved I called dish and asked for the same deal they are offering new customers---- the 922 with a 2 year contract.

For 3 days and over several conversations with many different levels of customer service I kept getting the same answer. First they would tell me they likely could make my request happen. Then when they entered my request in the computer they said for me it was $400 and they could not override it in their computer. This was the same story even with the account specialist or supervisor.

Since I have been with them for 10 years and always pay on time (I'm currently on autopay) I asked what exactly would I need to do to be a better customer. None of them could answer that question.

Finally I told them my next call would be to cancel my service as I would be changing providers.

Last wednesday I had Directv come and install a whole home system. I have 2 HR24 dvr's 2 H24 HD receivers, and 2 sd receivers. Overall this system is much more capable than my previous set up with Dish's vip 622 and the vip722. The main advantage is whole home service which allows any HD receiver to view any of the recorded shows. With the Dishnetwork set up only the receiver that records the show can watch the show and the value of the second feed to the SD televisions is rapidly becoming worth less and less as SD tv's are quickly becoming dinosaurs.

So far Directv in most aspects is either just as good as Dish, Better, or just different, (not better or worse). There is a learning curve after being so used to, and comfortable with using dishnetwork (10 years!) but I am rapidly learning to like the differences and find improvements over the dishnetwork recorders.

Overall I have called directv about 4 times. Once regarding a billing mistake and other times just questions about advanced features I was having difficulty learning about. For instance caller id stopped working turns out just a simple reset fixed the problem. All in all they have been nearly identical experiences as I have had with Dish in the past.....

So, for now I am happy that I have a NEW whole home HD system, For less that what Dish was going to charge me for 1 new receiver. I get ESPNU in HD, and don't have to deal with Dish's on going disputes with content providers.

I know things may just go back to normal once the honeymoon is over. (I have a 15 day grace period before my contract kicks in) However I'm sure it can get no worse that the way I felt at Dishnetwork after being a Loyal 10 year customer!! And on the plus side i will still have a Whole Home HD system that is still not available at Dish nor do I think will be available in the near future.

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#2 OFFLINE   Hdhead

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Posted 18 October 2010 - 01:08 PM

WELCOME!! I think you will like it here. Been a Directv sub for 15+ years still satisfied even though there have been several bumps along the way. Here to help if you have questions.
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#3 OFFLINE   RAD

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Posted 18 October 2010 - 01:14 PM

Welcome to DirecTV. On the 15 day grace period, where did you get that info from, AFAIK it's once you sign the paperwork with the installer you're in the 2 year commitment, no grace period.

As a new user I recommend you get out the undocumented hint/tips and the FAQ's that can be found on this page http://www.dbstalk.c...860&postcount=3, especially the tip on how to change the 30 second slip to a skip like you had on Dish.

See post My Setup for configuration info.


#4 OFFLINE   RACJ2

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Posted 18 October 2010 - 01:40 PM

I can't speak about DISH's service or performance, but can tell you that I'm very satisfied with DIRECTV. I left cable and in comparison, the customer service, sports coverage, and HD availability and quality is far superior at DIRECTV. I'll warn you that they are not perfect, but for the most part they take care of good paying, reasonable customers. Hope your experience is as good as mine has been.
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#5 OFFLINE   sgd1201

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Posted 18 October 2010 - 01:54 PM

Welcome to DirecTV. On the 15 day grace period, where did you get that info from, AFAIK it's once you sign the paperwork with the installer you're in the 2 year commitment, no grace period.


Thanks for the welcome and the link to the tips.....

Directv tried to charge me full price for my second hr 24, They placed it on my bill, I had paid by credit card for the initial install upgrades. The day after my install i logged onto my account online and saw the charge, so I called them to tell them about it.

They actually made an error when they processed the order. I should have paid $300 for $600 worth of equipment ($300 instant rebate) However I was only charged $200 (I am rounding the numbers) on my credit card. I thought I was getting a great deal!!!

She kept telling me I had to pay extra for the second DVR. I told her I realized that but I should still get the full $300 instant rebate. She said I did receive that. I could not get her to see that by paying $200 via credit card plus the $200 added on my account I actually was not getting the rebate.

When i told her to come take all the equipment out and cancel she tried to tell me my contract was in effect and there would be four hundred something charge. I told her that was wrong. She put me on hold and when she came back she said I was right there was a 15 day period in which the contract could be canceled.

Again I told her I should not have to pay for their mistakes.

She asked if she could get the charges corrected would I still want to cancel.

I said not if the charges were correct I would like to keep the service. So we went through it all again. At that point we finally agreed that Directv was offering up to $300 rebate for HD equipment, and that I had $600 worth of equipment installed and since I paid $200 on my credit card, I should only pay an additional $100 not the $200 they had charged me. So with that she adjusted my bill for $100 and also gave me an additional $10 per month credit for 6 months for the inconvenience. For which I thanked her and told her I appreciated. I would have preferred the $200 waived because it was their mistake however that was not going to happen and overall I believe what they did for me was fair.

That was my first experience with Directv as a new customer. Not perfect but positive. All turned out well!

#6 OFFLINE   EW800

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Posted 18 October 2010 - 02:05 PM

SGD1201: I just made the switch yesterday afternoon from Dish to DTV as well. I, too, am very pleased so far! I am going through a bit of a learning curve with the new DVR's, but thats okay.

#7 OFFLINE   sgd1201

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Posted 18 October 2010 - 02:08 PM

I can't speak about DISH's service or performance, but can tell you that I'm very satisfied with DIRECTV. I left cable and in comparison, the customer service, sports coverage, and HD availability and quality is far superior at DIRECTV. I'll warn you that they are not perfect, but for the most part they take care of good paying, reasonable customers. Hope your experience is as good as mine has been.


Thanks, So far so good!!! I like the Oasis..... I've yet to cruise her though....

#8 OFFLINE   sgd1201

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Posted 18 October 2010 - 02:12 PM

SGD1201: I just made the switch yesterday afternoon from Dish to DTV as well. I, too, am very pleased so far! I am going through a bit of a learning curve with the new DVR's, but thats okay.


I think in a couple of days or weeks at most that learning curve will flatten out!!

#9 OFFLINE   RACJ2

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Posted 18 October 2010 - 02:13 PM

Thanks, So far so good!!! I like the Oasis..... I've yet to cruise her though....

Your welcome. And you really should give Oasis a try, it's the best cruise ship sailing!
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#10 OFFLINE   WingNut

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Posted 18 October 2010 - 02:24 PM

I will be switching this weekend when my install date is. Going with 2 HD DVRs and 2 HD receivers. Of course the whole house DVR.

I am going to miss the NFL RedZone (not worth buying the ticket for it) and i'm sure there will be a learning curve coming from the 722/622.

It'll be nice to have some more HD sports and no worries about Dish and their disputes.

#11 OFFLINE   calgary2800

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Posted 18 October 2010 - 03:50 PM

I jumped ship too from Dish to Direct, the Fox mess and the previous Dish/ABC/Fisher war finally tipped me over to Direct. Not to mention, I get a lot more HD games with Direct on Center Ice.

I am more than willing to pay more for better service. Good Riddance Dish, you can keep your battles to someone else.

#12 OFFLINE   HarryD

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Posted 19 October 2010 - 08:56 AM

Welcome to DirecTV. On the 15 day grace period, where did you get that info from, AFAIK it's once you sign the paperwork with the installer you're in the 2 year commitment, no grace period.

As a new user I recommend you get out the undocumented hint/tips and the FAQ's that can be found on this page http://www.dbstalk.c...860&postcount=3, especially the tip on how to change the 30 second slip to a skip like you had on Dish.


There is a grace period. My parents went out and ordered DirecTV and then didn't want it a day after it was installed (long story)... I called and there is a grace period (7 days for them)... they got it cancelled without paying anything extra.
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#13 OFFLINE   Beerstalker

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Posted 19 October 2010 - 01:06 PM

As far as I know DirecTV themselves does not have a certain time frame within which you can cancel and not have to pay an early termination fee. However, many states, or other local governments have their own laws regarding contracts that override DriecTVs normal contract and will allow you to disconnect within a certain amount of time without any penalty. You have to check your local laws to find out whether or not you have any protection like that (for example I don't believe we have any laws like that here in IL, so we would have to pay the full ETF).

#14 OFFLINE   JackBauer112

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Posted 19 October 2010 - 02:12 PM

Been a customer with Direct for 5 going on 6 years, but I came from Cable (Sonic of Paso Robles) but at least the quality is so much better as Direct in addition to the Full time RSN, they have TFC, Azteca America and NHK. I am fully fascinated with what NHK has to offer from Japan.
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#15 OFFLINE   joshjr

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Posted 19 October 2010 - 08:38 PM

Welcome to DirecTV. On the 15 day grace period, where did you get that info from, AFAIK it's once you sign the paperwork with the installer you're in the 2 year commitment, no grace period.

As a new user I recommend you get out the undocumented hint/tips and the FAQ's that can be found on this page http://www.dbstalk.c...860&postcount=3, especially the tip on how to change the 30 second slip to a skip like you had on Dish.


When I signed up 2 years ago I was told it was 24 hours. Of course I am not going anywhere. D* more than cover my tv needs.
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#16 OFFLINE   Drucifer

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Posted 19 October 2010 - 09:57 PM

. . . . . And on the plus side i will still have a Whole Home HD system that is still not available at Dish nor do I think will be available in the near future.

You sound very tech savvy. Check out the Cutting Edge section here and read up on IP Control.

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#17 OFFLINE   markfp

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Posted 20 October 2010 - 11:03 AM

However, many states, or other local governments have their own laws ... You have to check your local laws to find out whether or not you have any protection like that


That's true, but it's really important to know what it is before becoming a customer. Here in New York, there's a three day cancellation law, but it only applies to contracts signed in your home (like with a door-to-door salesperson) and not by phone or internet or at a store. And even then the cancellation must be in writing. What's really needed is a federal law that provides equal consumer protection in all states.

Edited by markfp, 20 October 2010 - 11:05 AM.
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#18 OFFLINE   kmcnamara

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Posted 20 October 2010 - 11:27 AM

I just switched from Dish to DirecTV on Monday. Given my somewhat limited usage, here is what I've observed so far:

Pro's with DirecTV
1) Love the whole home DVR stuff. Works like a champ. The installer knew what he was doing and got it right the first time.
2) Installation in general is far superior to my previous Dish install (that's not necessarily Dish's fault as I think I just contacted some local yahoo when we moved here and he did a pretty poor job IMO). This guy did a very professional job including grounding the dish at the electric service entrance.
3) No contract disputes (currently) that affect me.
4) ESPN-U HD
5) More than twice as much recording space as I had with my Dish 622 DVR since I now have 2 DVR's
6) Better VoD integration
7) Lots of freebies for being a new customer (plus $180 Costco gift card for signing up through them)

Con's with DirecTV
1) Now on a 2-year commitment (cost of getting the freebies)
2) Remote access won't let you manage your playlist or recording schedule. This has been available with Dish for a long time so this is a bummer. I wasn't aware of this before I switched.
3) Missing some HD channels I used to have (AMC-HD, TCM-HD, BBCA-HD, etc). I knew this before I signed up so obviously it didn't deter me.
4) Strange channel grouping in the guide. CNN is nowhere near Fox News and MSNBC, for example. No biggie, just seems odd.
5) No Slingplayer mobile integration directly with the DVR like I had with Dish. Again, I knew this before I made the switch but, unlike the remote playlist management capability, I doubt this will ever get added since Sling is owned by Dish.

Overall, even though my sample size is only 2 days, I'm pleased. I'm still learning a ton, though. :)

Edited by kmcnamara, 20 October 2010 - 11:31 AM.

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#19 OFFLINE   RACJ2

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Posted 20 October 2010 - 02:11 PM

I just switched from Dish to DirecTV on Monday. Given my somewhat limited usage, here is what I've observed so far:...

Con's with DirecTV
1) Now on a 2-year commitment (cost of getting the freebies)
2) Remote access won't let you manage your playlist or recording schedule. This has been available with Dish for a long time so this is a bummer. I wasn't aware of this before I switched.
3) Missing some HD channels I used to have (AMC-HD, TCM-HD, BBCA-HD, etc). I knew this before I signed up so obviously it didn't deter me.
4) Strange channel grouping in the guide. CNN is nowhere near Fox News and MSNBC, for example. No biggie, just seems odd.
5) No Slingplayer mobile integration directly with the DVR like I had with Dish. Again, I knew this before I made the switch but, unlike the remote playlist management capability, I doubt this will ever get added since Sling is owned by Dish.

Overall, even though my sample size is only 2 days, I'm pleased. I'm still learning a ton, though. :)

The remote access is very limited, only allowing you to add programs to be recorded. I have a stand alone Slingbox to handle the other items and watch when I travel. From what I understand, CNN and ESPN paid extra to have their channels at the beginning of the national channel list. That's why they are separate from the news and sports groupings.

Pro's with DirecTV that you missed:
1) News and Sports Mix channels
2) Special events for free, Golf and Tennis, US Open, Masters, etc.
3) More HD in RSN's and Sports packages like NHL CI, MLB EI and NBA LP
4) Exclusive NFL ST
5) TV Apps - NFL, NCAA, NHL, MLB, NBA + more
6) Score Guide
7) 101 HD channel with concerts and specials
9) Interactive Weather Channel
10) Double play with dual 90 min buffers
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#20 OFFLINE   kmcnamara

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Posted 20 October 2010 - 03:37 PM

The remote access is very limited, only allowing you to add programs to be recorded. I have a stand alone Slingbox to handle the other items and watch when I travel.

I have a slingbox as well. I reran the slingplayer setup wizard last night so I could change it from using my Dish DVR and start using my HR24.

From what I understand, CNN and ESPN paid extra to have their channels at the beginning of the national channel list. That's why they are separate from the news and sports groupings.

Makes sense.

Pro's with DirecTV that you missed:
1) News and Sports Mix channels
2) Special events for free, Golf and Tennis, US Open, Masters, etc.
3) More HD in RSN's and Sports packages like NHL CI, MLB EI and NBA LP
4) Exclusive NFL ST
5) TV Apps - NFL, NCAA, NHL, MLB, NBA + more
6) Score Guide
7) 101 HD channel with concerts and specials
9) Interactive Weather Channel
10) Double play with dual 90 min buffers


To each his own, but I'm not that into sports so most of those aren't really pro's for me. The double play might come in handy every once in awhile.

Edited by kmcnamara, 20 October 2010 - 03:37 PM.

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