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Guest Message by DevFuse

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Protection Plan Questions: new rules?


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34 replies to this topic

#1 OFFLINE   Balestrom

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Posted 01 November 2010 - 07:48 PM

About a year ago, maybe a little longer, a DirecTV installer came out to work on my dish. I asked him about the Protection Plan. He recommended that I do not get it, but if I had a problem to call DirecTV add the plan, then call in the problem and then cancel the plan after my issue was resolved. This was the second time I heard this advice, the first was by a sub contractor when DirecTV used to have those guys out here.

Okay, despite the morality of that advice, especially from a DirectTV installer, my question is in regards to the accuracy of that information.

I am having issues getting a few HD channels... searching for Sat signal. I am guessing my dish was bumped. So I go online to add the protection plan and I could have sworn I read that it would not activate for 30 days. So I called and the CSR told me that it would start right away and be free for 30 days but that there was a one year commitment or a 10 dollar cancelation fee. This is all news to me. However, this same guy feeding me this information could not tell me what was in the HD extra pack without looking it up and could not tell me how much either the HD extra pack or the protection plan cost without looking up and he said "like" in every other sentence. So, I am not sure I trust the information he is providing.

So.... when does the protection plan start after I add it? Right away or 30 days?

Is there a 1 year commit? If so, does it cost 10.00 to deactivate early?

With the 30 days free, what is to prevent a person from activating, getting DirecTV out, then canceling in the free month and then just paying the 10.00?

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#2 OFFLINE   RobertE

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Posted 01 November 2010 - 07:50 PM

30 day wait period, 1 year commitment and $10 ETF. There is no "free" month.
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#3 OFFLINE   The Merg

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Posted 01 November 2010 - 07:57 PM

And with that 1 year commitment, on the anniversary of the year you are automatically signed up for another 1 year commitment. Basically, you need to arrange to cancel on the anniversary or it will cost you $10.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

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#4 OFFLINE   xmetalx

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Posted 01 November 2010 - 08:00 PM

30 day wait period, 1 year commitment and $10 ETF. There is no "free" month.


Spot on. the 'free month' as they put it, is simply a 30day waiting period before it becomes active (to stop the actions that the OP mentioned initially in their original post)
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#5 OFFLINE   Balestrom

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Posted 01 November 2010 - 08:16 PM

So in short, I need to wait 30 days before I can have the align my dish or I have to pay for a service call. But then I can cancel after the month and get stuck with a 16.00 bill versus a 70.00 bill (yearly fee) or service call charge. Correct?

And slightly off topic, but not totally. Am I correct in assuming my issue (having a few channels, CNN HD, ESPN NewsHD, HGTV HD, FoodHD, FX HD, A&E HD, Big 10 HD etc... with the waiting for SAT signal, but others tuning fine) is an alignment issue of the dish?

Or is there something else at play that I need to look at. I really need this problem fixed by Saturday, so I may have to cancel my protection plan I just added and have the come out and fix and just pay the cost for a service call.

thanks

#6 OFFLINE   The Merg

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Posted 01 November 2010 - 08:35 PM

In some cases, if you ask for a service call and you sign up for the Protection Plan, they will reduce the cost of the service call or make it free.

As for your issues, post your signal strengths and that will give us an idea if it might be an alignment issue.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

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#7 OFFLINE   Balestrom

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Posted 01 November 2010 - 09:58 PM

Signal strength:

Sat 101
94 95 94 0 94 99 95 99
93 96 95 56 95 99 94 100
92 0 94 0 94 99 94 100
92 77 94 0 95 99 93 100

99C
84 94 76 86 83 92 74 85
82 92 73 85 83 92 na na
na na na na na na na na
na na na na na na na na

103S
0 0 0 0 0 0 NA NA
na na na na na na 0 0
0 0 51 0 92 0 0 0
na na na na na na na na

103ca
na na na na na na na na
92 0 88 0 89 0 85 0
88 0 91 0 89 0 91 0
na na na na na na na na

103cb
82 0 83 0 78 0 80 0
79 0 79 0 78 0 na na
na na na na na na na na
na na na na na na na na

#8 OFFLINE   johns70

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Posted 01 November 2010 - 10:58 PM

Let's see..

$77 for one year of the protection plan, or one time $50 fee, or maybe even free house call.

I think I'll keep on living dangerously without the protection plan.

#9 OFFLINE   litzdog911

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Posted 01 November 2010 - 11:49 PM

Signal strength:

Sat 101
94 95 94 0 94 99 95 99
93 96 95 56 95 99 94 100
92 0 94 0 94 99 94 100
92 77 94 0 95 99 93 100

99C
84 94 76 86 83 92 74 85
82 92 73 85 83 92 na na
na na na na na na na na
na na na na na na na na

103S
0 0 0 0 0 0 NA NA
na na na na na na 0 0
0 0 51 0 92 0 0 0
na na na na na na na na

103ca
na na na na na na na na
92 0 88 0 89 0 85 0
88 0 91 0 89 0 91 0
na na na na na na na na

103cb
82 0 83 0 78 0 80 0
79 0 79 0 78 0 na na
na na na na na na na na
na na na na na na na na


Not an alignment problem. You're missing the even-numbered transponders. That's usually a symptom of a loose, moist or corroded coax connector at your dish, multiswitch or ground block. Check those.
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#10 OFFLINE   Balestrom

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Posted 02 November 2010 - 07:39 AM

Not an alignment problem. You're missing the even-numbered transponders. That's usually a symptom of a loose, moist or corroded coax connector at your dish, multiswitch or ground block. Check those.


First, I am wondering if I should open a new thread since I have moved on from the original question?

Please excuse my ignorance as I go forward, btw.

Regarding your feedback, I am not exactly sure what a ground block is. This morning before I left for work I breifly checked my dish. There are 4 cables coming out of the dish. I could not see where the actually screw into the dish. Is that under some kind of plating? Two of the four cables go directly into the house from the dish. But two of the other cables are attached to connectors, extensions if you will. They conntect the short cables coming out of the dish to extended cables going into the house. These two connectors where tight on both ends. I do recall the DirecTV tech when he was out last (a year and a half ago or so) replacing the original connectors because he said these would be more resistant to the weather. These connectors are not wrapped or covered in anything to protect from the elements. But from the outside they looked pretty shiny still. :D

I also checked the "junction box?" inside the house where all the cables come into a gray box and come out again. There is something like 12 cables some I assume going in, some going out. They were all securely fastened. I don't know if any other location that these cables would have connections that run to the 3 recievers in the house. (All 3 receivers are experiencing this issue, so logic tells me it is not at the receiver or the jacks in the wall).

Any recommendations?

Edited by Balestrom, 02 November 2010 - 07:41 AM.
clarifying information


#11 OFFLINE   BattleZone

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Posted 02 November 2010 - 09:15 AM

Posted Image

Posted Image

Posted Image

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#12 OFFLINE   Balestrom

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Posted 02 November 2010 - 09:18 AM

Thanks for the pics! I opened another thread because I had gone off topic.

:(

Perhaps I shouldn't of done that.

#13 OFFLINE   JLucPicard

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Posted 08 November 2010 - 02:16 PM

So in short, I need to wait 30 days before I can have the align my dish or I have to pay for a service call. But then I can cancel after the month and get stuck with a 16.00 bill versus a 70.00 bill (yearly fee) or service call charge. Correct?

I thought I'd read reports that if you sign up for the plan, have a free service call, then cancel right away that you may wind up on the hook for the service call (or maybe parts, etc.) and not just a $10 early cancellation.

If someone has more solid information on that, maybe they could post to make sure I'm not misleading anyone?

#14 OFFLINE   matt

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Posted 08 November 2010 - 02:28 PM

I thought I'd read reports that if you sign up for the plan, have a free service call, then cancel right away that you may wind up on the hook for the service call (or maybe parts, etc.) and not just a $10 early cancellation.

If someone has more solid information on that, maybe they could post to make sure I'm not misleading anyone?


You are correct.
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Owned H25-700 and H24-700 off and packed for the move.

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#15 OFFLINE   NR4P

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Posted 08 November 2010 - 07:31 PM

Here's the T's and C's of the current Protection Plan. Cancellation terms are clear.

http://www.directv.c..._plan_terms.pdf

#16 OFFLINE   Davenlr

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Posted 08 November 2010 - 07:38 PM

"If we determine a replacement receiver is required, we will ship a new or refurbished unit with comparable features to the location where you receive DIRECTV programming."

This is why I dont have it. If my HR24 breaks, they can send me a HR anything... No way.

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#17 OFFLINE   Balestrom

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Posted 09 November 2010 - 09:06 AM

I ended up cancelling the plan a couple days after I got it. First, I fixed the problem myself with the help of people on this board. But second, I had to go to this board and read the site to get the full details. The agent on the phone told me conflicting information and did not fully disclose the restrictions.

Since I was in what he called a "free month" which was actually the waiting period, I confirmed with the next agent that i would not be charged the 10 dollar cancellation fee. Especially since there was not full disclosure. Now I guess I wait see if they try to stick me with the early cancellation fee.

#18 OFFLINE   joshjr

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Posted 09 November 2010 - 09:21 AM

And with that 1 year commitment, on the anniversary of the year you are automatically signed up for another 1 year commitment. Basically, you need to arrange to cancel on the anniversary or it will cost you $10.

- Merg


After reading the terms I would have to disagree. No where in there does it say anything about being resigned up for another year or having to cancel on the anniversary date. Here is a snipit from those terms.

While this Plan may be canceled by you for any reason, an administrative fee of ten dollars ($10.00) will be assessed if the Plan is cancelled during the first year of coverage.
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#19 OFFLINE   joshjr

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Posted 09 November 2010 - 09:22 AM

"If we determine a replacement receiver is required, we will ship a new or refurbished unit with comparable features to the location where you receive DIRECTV programming."

This is why I dont have it. If my HR24 breaks, they can send me a HR anything... No way.


No, this is why you need owned equipment. That way when they do ship you something you dont want, you can turn around and sell it and use that money to get a reciever you do want.
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#20 OFFLINE   Rich

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Posted 09 November 2010 - 11:47 AM

No, this is why you need owned equipment. That way when they do ship you something you dont want, you can turn around and sell it and use that money to get a reciever you do want.


Difficult to get that message across, isn't it? I own six HRs, but if they were all leased, I'd still have the PP. I've got nothing but good things to say about it.

Rich




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