Every E-mail I send to or receive from Dish on this matter is Cc'd to the CEO's Office to an individual that has been both supportive and technically knowledgeable in the past.
It has not been suggested to me that Dish has been aware of this problem apparently unique to the 722k for six months. If the person you communicated with thought that the difference between a 722 and a 722k was the remote, I'm not sure i'd be quoting him here as saying Dish has been aware of the early ending problem for six months or more.
I do agree with the idea that if one is having problems they should call Dish. However, as we see from reading posts here, frequently it is cockpit error rather than hardware/software.
As I had previously posted, I was to return my 722k
to Dish in Colorado with three timers on it that exhibited the "Early Ending" problem. They sent me a replacement 722k
which I received on 12/24. I was instructed to wait for a different shipping label that was to be mailed to me. I repeatedly followed up by E-mail and finally
on 1/5 I was told that they no longer can do shipping that way and I should use the RMA label that was with the original 12/24 replacement unit. They wouid "trap" upon receipt it at the center and forward it from there to Colorado.
I followed up by E-mail on 1/5, 1/6, 1/12, 1/16, 1/20, and 1/25. All of these E-mails were sent to the Dish Engineer and
the contact in the CEO's Office. I never received a reply.
On 1/25 I sent an E-mail to the generic CEO address and strongly complained about the way I was being dealt with. I received a phone call from the Engineer saying they had inadvertently wiped my returned unit's hard drive on receipt and thus we were back to square one. ((Still no response from the CEO's Office and no apology from anyone.)
I allowed as I was game to try again. The Engineer said that he had read this thread and asked if I would record drive temps and then remove the OTA module and again record these temps after a few days. I said I would, even though I thought that the poster suggesting such a link in this thread had provided no information to support even a hint of a causal relationship between the OTA module and our Early Ending problem.
An hour or so I sent Dish (CEO Contact and also Dish Engineer) a final E-mail:
"I did receive a phone call today from xxxxxx this afternoon.
Mr. xxxxxx explained that my RMAd receiver inadvertently had its hard drive wiped as part of the receiving process by Dish and therefore will not be of value in diagnosing the cause of the periodic recording failure wherein an apparently normal recording when viewed will simply end early and skip to the end screen.
Mr. xxxxxx asked me to gather some hard drive temperature info both with and without the OTA module installed. I said I would attempt to do so.
I offered to keep the one example that currently exists of the problem that exists on my current 722k and when additional examples accrue, I would E-mail him and offer to RMA that receiver.
Upon further reflection, I am unable (or unwilling) to remove and reinstall my OTA module in order to gather temperature data. I think that this is something that Dish can accomplish without my help.
I remain willing to RMA my receiver in the future, if Dish desires.
My HDD Temperature counters are currently High=140, Low=113, Average = 125. My 722k is in exactly the same location that my previous 622s and 501 receivers were.
I remain disappointed in Dish's failure to respond to this customer's request for a simple reply and will consider my options for continued service. It really seemingly took an effort to alienate this long-term (previously) contented customer."
If a Moderator wants these contact names, I will privately provide them if asked. (I will also forward all of my E-mails.... to a Moderator if asked.)
To be clear, I will presumably not be doing anything to help on the correction of this 722k
real problem. If the individual that threw out the suggested OTA Module link wants to follow up, I would suggest he/she should do so. (I personally think it is a witch Hunt.)
I am really disappointed in Dish - this from a person that generally was a fan. I have Fios available and if Dish continues to bury their collective heads in the sand, I shall go Fios.
Edited by SaltiDawg, 31 January 2011 - 07:03 AM.