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Recording playback ended early?


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166 replies to this topic

#76 OFFLINE   TommyF@DISH Network

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Posted 18 January 2011 - 11:18 AM

I looked up some info and will get this sent in to our operations dept to do further research into it. All I need is the software # from your 722k's experiencing the problem. If you can post that here I will get that submitted.

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#77 OFFLINE   SaltiDawg

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Posted 18 January 2011 - 11:54 AM

I looked up some info and will get this sent in to our operations dept to do further research into it. All I need is the software # from your 722k's experiencing the problem. If you can post that here I will get that submitted.

It is a work in progress currently at Dish. Read the above thread.

#78 OFFLINE   BarryG

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Posted 19 January 2011 - 06:41 AM

All I need is the software # from your 722k's experiencing the problem.

This old problem has existed through many software versions.

#79 OFFLINE   SaltiDawg

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Posted 29 January 2011 - 08:55 AM

Every E-mail I send to or receive from Dish on this matter is Cc'd to the CEO's Office to an individual that has been both supportive and technically knowledgeable in the past.

It has not been suggested to me that Dish has been aware of this problem apparently unique to the 722k for six months. If the person you communicated with thought that the difference between a 722 and a 722k was the remote, I'm not sure i'd be quoting him here as saying Dish has been aware of the early ending problem for six months or more.

I do agree with the idea that if one is having problems they should call Dish. However, as we see from reading posts here, frequently it is cockpit error rather than hardware/software.

As I had previously posted, I was to return my 722k to Dish in Colorado with three timers on it that exhibited the "Early Ending" problem. They sent me a replacement 722k which I received on 12/24. I was instructed to wait for a different shipping label that was to be mailed to me. I repeatedly followed up by E-mail and finally on 1/5 I was told that they no longer can do shipping that way and I should use the RMA label that was with the original 12/24 replacement unit. They wouid "trap" upon receipt it at the center and forward it from there to Colorado.

I followed up by E-mail on 1/5, 1/6, 1/12, 1/16, 1/20, and 1/25. All of these E-mails were sent to the Dish Engineer and the contact in the CEO's Office. I never received a reply.

On 1/25 I sent an E-mail to the generic CEO address and strongly complained about the way I was being dealt with. I received a phone call from the Engineer saying they had inadvertently wiped my returned unit's hard drive on receipt and thus we were back to square one. ((Still no response from the CEO's Office and no apology from anyone.)

I allowed as I was game to try again. The Engineer said that he had read this thread and asked if I would record drive temps and then remove the OTA module and again record these temps after a few days. I said I would, even though I thought that the poster suggesting such a link in this thread had provided no information to support even a hint of a causal relationship between the OTA module and our Early Ending problem.

An hour or so I sent Dish (CEO Contact and also Dish Engineer) a final E-mail:

"I did receive a phone call today from xxxxxx this afternoon.

Mr. xxxxxx explained that my RMAd receiver inadvertently had its hard drive wiped as part of the receiving process by Dish and therefore will not be of value in diagnosing the cause of the periodic recording failure wherein an apparently normal recording when viewed will simply end early and skip to the end screen.

Mr. xxxxxx asked me to gather some hard drive temperature info both with and without the OTA module installed. I said I would attempt to do so.

I offered to keep the one example that currently exists of the problem that exists on my current 722k and when additional examples accrue, I would E-mail him and offer to RMA that receiver.

Upon further reflection, I am unable (or unwilling) to remove and reinstall my OTA module in order to gather temperature data. I think that this is something that Dish can accomplish without my help.

I remain willing to RMA my receiver in the future, if Dish desires.

My HDD Temperature counters are currently High=140, Low=113, Average = 125. My 722k is in exactly the same location that my previous 622s and 501 receivers were.

I remain disappointed in Dish's failure to respond to this customer's request for a simple reply and will consider my options for continued service. It really seemingly took an effort to alienate this long-term (previously) contented customer."

If a Moderator wants these contact names, I will privately provide them if asked. (I will also forward all of my E-mails.... to a Moderator if asked.)

To be clear, I will presumably not be doing anything to help on the correction of this 722k real problem. If the individual that threw out the suggested OTA Module link wants to follow up, I would suggest he/she should do so. (I personally think it is a witch Hunt.)

I am really disappointed in Dish - this from a person that generally was a fan. I have Fios available and if Dish continues to bury their collective heads in the sand, I shall go Fios.

Edited by SaltiDawg, 31 January 2011 - 07:03 AM.


#80 OFFLINE   Mike109

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Posted 31 January 2011 - 01:23 AM

SaltiDawg,

What a shame on Dish. You did everything they requested & they still screwed up. They had the problematic DVR and wiped out the problems. Unbelievable. Well not really - it seems not a lot of people or companies truly care about customer service.

#81 OFFLINE   BarryG

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Posted 31 January 2011 - 06:01 AM

it seems not a lot of people or companies truly care about customer service.


What strikes me is their casual (don't care?) attitude toward fixing a long reported technical issue that is difficult to reproduce in the test lab. Your DVR represented a missed opportunity to take the investigation further. Where is the professionalism at Dish?

#82 OFFLINE   SaltiDawg

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Posted 31 January 2011 - 07:07 AM

What a shame on Dish. You did everything they requested & they still screwed up. They had the problematic DVR and wiped out the problems. Unbelievable. Well not really - it seems not a lot of people or companies truly care about customer service.

Mike,

The mistake in erasing the hard drive does not bother me so much... mistakes happen.

The fact that the individual at the CEO's Office did absolutely nothing to help really bothers me, and the Dish supposed engineer does not measure up to this retired engineer's standards for professionalism or problem engagement.

#83 OFFLINE   BarryG

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Posted 01 February 2011 - 08:56 PM

I caught my 722K in the act of another occurrence of this problem. It was about 5 minutes into "Pipe Dream" on Golf HD this evening. The show was still in process of recording when I started watching. After 5 minutes of viewing, it suddenly indicated "Live TV" onscreen - it skipped over about 10 minutes of recording. Although it indicated it was still recording, it will not let me view anything after that 5 minute mark.

FWIW, there's an OTA recording also in progress at the same time ("V" on ABC), but it doesn't look like there's any skip in that recording.

#84 OFFLINE   SaltiDawg

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Posted 02 February 2011 - 04:24 AM

I caught my 722K in the act of another occurrence of this problem. It was about 5 minutes into "Pipe Dream" on Golf HD this evening. The show was still in process of recording when I started watching. After 5 minutes of viewing, it suddenly indicated "Live TV" onscreen - it skipped over about 10 minutes of recording. Although it indicated it was still recording, it will not let me view anything after that 5 minute mark.

FWIW, there's an OTA recording also in progress at the same time ("V" on ABC), but it doesn't look like there's any skip in that recording.

As far as I know, while Dish is aware of this serious problem, sadly they are doing absolutely nothing to solve it.

#85 OFFLINE   BarryG

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Posted 02 February 2011 - 05:42 AM

As far as I know, while Dish is aware of this serious problem, sadly they are doing absolutely nothing to solve it.

Is there any hint of the same or similar bugs with the 922K?

#86 OFFLINE   SaltiDawg

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Posted 02 February 2011 - 05:53 AM

Is there any hint of the same or similar bugs with the 922K?

I have only heard of this problem with the 722k.

#87 OFFLINE   bladerunner6

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Posted 18 February 2011 - 04:36 AM

I had this happen to me watching Hawaii 5-0 this week. There were about 43 minutes left and it ended.

If anybody could guide me to the CEO or other emails to send a complaint to, that would be helpful.

I will be calling customer service, but I want this to head up the food chain.

Thanks!

#88 OFFLINE   BarryG

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Posted 18 February 2011 - 05:42 AM

Good luck fighting the fight! Please let us know if you get a substantive response. With FIOS TV now coming to my town offering ridiculous promo pricing, I'm no longer so keen on resolving this 722K issue.

#89 OFFLINE   bnborg

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Posted 18 February 2011 - 04:57 PM

I had this happen to me watching Hawaii 5-0 this week. There were about 43 minutes left and it ended.
. . .


Same thing happened to me. I don't remember exactly how many minutes but it was a substantial portion. Enough that I decided not to watch the partial episode.

Funny thing is, mine was OTA. :confused:
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#90 OFFLINE   SaltiDawg

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Posted 18 February 2011 - 05:14 PM

...

If anybody could guide me to the CEO or other emails to send a complaint to, that would be helpful. ...

I repeatedly tried to get a response from a known contact in the CEO's office to no avail. I also tried on two occasions to get a response from the generic CEO@echostar.com. Not a peep. I also offered to provide the Engineer's contact info and the CEO Rep's contact info to a Moderator here - no response.

Here is some history.

http://www.dbstalk.c...578#post2697578

and here is a query I made of a Dish Rep who posts here - I guess he missed it.

http://www.dbstalk.c...534#post2714534

#91 OFFLINE   BarryG

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Posted 09 March 2011 - 06:29 PM

About 2:30 into the recording of Glee, my 722K once again did the dirty deed. It's great to be reminded once again of how Dish engineering responds to serious bugs in its main products.

#92 OFFLINE   altidude

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Posted 21 March 2011 - 12:38 AM

With about 8-10 minutes to go in the March 18 OTA recording of Fringe, my 722k decided I had seen enough. I sure wish Dish could get this resolved.

#93 OFFLINE   Mike109

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Posted 06 April 2011 - 03:09 PM

One of my friends called & said he just experienced the same problem. Was CBS OTA from the other night. He said it also happened once before.

#94 OFFLINE   BarryG

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Posted 10 April 2011 - 03:20 PM

My 722K just did it again during the OTA recording of CBS' Masters coverage. Dish Network, please consider this a flurry of four letter invectives hurled your way for doing nothing to resolve this issue. It's not like golf fans are going to be pissed off or anything about missing one of the best Masters' finales in their lifetimes. Dish, just take your time thinking about whether this problem needs any attention or whether it might just go away.

Edited by BarryG, 11 April 2011 - 07:15 PM.


#95 OFFLINE   clotter

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Posted 11 April 2011 - 12:34 PM

My 722K just did it again during the OTA recording of CBS' Masters coverage. Dish Network, please consider this a flurry of four letter invectives hurled your way for doing nothing to resolve this issue.


Please consider a fifth. I just read this entire thread and can say that I have had recordings end early also. I have a 722k with dual OTA tuners.

Quite disturbing considering the OP started this thread on 11/7/10, had confirmation over the months by several senior members, with at least one who provided excellent documentation to Dish. Five months later and......... nothing. Aren't there Dish employees that monitor and provide feedback on some threads? :confused:

#96 OFFLINE   BarryG

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Posted 11 April 2011 - 02:44 PM

Quite disturbing considering the OP started this thread on 11/7/10, had confirmation over the months by several senior members, with at least one who provided excellent documentation to Dish. Five months later and......... nothing. Aren't there Dish employees that monitor and provide feedback on some threads? :confused:


Actually, it's sixteen months if you include the thread over on that other Dish forum.

Just want to make sure we're REALLY feeling depressed about this :grin:

If you really stop and think about it, it's pretty unbelievably pathetic.

#97 OFFLINE   clotter

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Posted 11 April 2011 - 06:33 PM

Actually, it's sixteen months if you include the thread over on that other Dish forum.

Just want to make sure we're REALLY feeling depressed about this :grin:

If you really stop and think about it, it's pretty unbelievably pathetic.


I see what you mean after reading the other thread. Sixteen months defines pathetic! To answer my own question, I knew I saw a Dish Network Internet Response to this thread:

I looked up some info and will get this sent in to our operations dept to do further research into it. All I need is the software # from your 722k's experiencing the problem. If you can post that here I will get that submitted.


Seeing that the response was back on January 18 2011, I guess Tommy and the operations department are still doing further research. :D Tommy, you still out there?

Edited by clotter, 12 April 2011 - 07:43 AM.


#98 OFFLINE   BarryG

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Posted 11 April 2011 - 07:10 PM

Seeing that the response was back on January 18 2011, I guest Tommy and the operations department are still doing further research. :D Tommy, you still out there?

Right, and knowing that this has been going on for at least 16 months, how freakin' important/relevant is the software version? (Can you say duh?):nono2:

#99 OFFLINE   TulsaOK

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Posted 11 April 2011 - 08:33 PM

Happened to me for the third time during CHAOS. Funny how we get a new release with silly little insignificant changes but totally ignore things like this. I'm still waiting for EHD management that looks like it was more than an afterthought. How long has that been around? :(
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#100 OFFLINE   sheltrk

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Posted 05 May 2011 - 09:47 AM

722k, no OTA adapter (yet). We got bit by the "sudden end" bug about 30 minutes into "Glee" last night. Recorded from OKC-Fox affiliate (on satellite tuner) on Tuesday. Recording looked perfectly normal otherwise, no pixelation or any indication that the signal level was less than ideal. Reported length was a little over an hour, but could not view any content past the ~30 minute mark. Suspiciously, the *end* of "Glee" was viewable at the beginning of our "Raising Hope" recording. ("Raising Hope" comes on right after "Glee", for those of you who aren't fans of the Fox Tuesday night line-up.)

Anybody know if Dish is working on this supposed software glitch currently?




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