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GREAT customer service today
Posted 10 November 2010 - 08:46 PM
Posted 11 November 2010 - 01:28 AM
Posted 11 November 2010 - 07:57 AM
CSR not authorized to downgrade customers? LOL.
The point is to put an experienced senior CSR on the call to intelligently discuss all the options, which they have the authority to process changes that might include various credit incentives. It's called controlled account management, and all providers do it.
DirecTV Customer Since 1996