Jump to content

Welcome to DBSTalk

Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
Guest Message by DevFuse


GREAT customer service today

  • Please log in to reply
2 replies to this topic

#1 OFFLINE   AlexP



  • Registered
  • 62 posts
Joined: Apr 11, 2006

Posted 10 November 2010 - 08:46 PM

I've had the DirecTV Premier package with NFLST and MLBEI for 6 years. This week I came to the decision that I needed to trim some fat out of my household budget, so I called DirecTV with the intention of downgrading to the Choice Xtra package plus Sports Pack, which would save me about $40 a month. The CSR who answered the phone said she was not authorized to downgrade customers, so she transferred me to another agent who offered me a 40% discount on the Premier package for 6 months. I get to keep all my channels AND save over $40 a month. Now THAT is rewarding loyal customers with great service.

...Ads Help To Support This Site...

#2 OFFLINE   Crimson



  • Registered
  • 115 posts
Joined: Dec 09, 2006

Posted 11 November 2010 - 01:28 AM

CSR not authorized to downgrade customers? LOL.
Samsung 46" LCD - 4696D

#3 OFFLINE   hdtvfan0001


    Hall Of Fame

  • Registered
  • 32,456 posts
Joined: Jul 28, 2004

Posted 11 November 2010 - 07:57 AM

CSR not authorized to downgrade customers? LOL.

Nothing new...

The point is to put an experienced senior CSR on the call to intelligently discuss all the options, which they have the authority to process changes that might include various credit incentives. It's called controlled account management, and all providers do it.
DirecTV Customer Since 1996

Protected By... spam firewall...And...