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Guest Message by DevFuse

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Protection package


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59 replies to this topic

#21 OFFLINE   gfrang

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Posted 12 November 2010 - 10:53 AM

You are One Lucky Dude!!! :D


Saved close to 1000 bucks by not having it,not saying i had no problems but just figuring out how to deal with it.Also i have got two one time free courtesy calls.

Just remember this, leasing receivers is a win win and owning is a no win.

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#22 OFFLINE   CoramDeo

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Posted 12 November 2010 - 11:03 AM

Last time I tried dealing with D*, I wanted to get an HD-DVR to replace my dead H20-600. D* wouldn't ship it to me, insisting that it would require installation by one of their technicians. This was after I had explained to them that I had installed my Slimline-SWM system myself and knew what I was doing. Their earliest available technician appointment was 8 weeks, so I told them "no thanks" and got one from Best Buy (this was a year ago). PP may be a good deal to many D* customers, but I don't think it's a good deal if the earliest they can get to you is 8 weeks.

#23 OFFLINE   hasan

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Posted 12 November 2010 - 11:43 AM

In my 15 years with DirecTV I've had two receivers crap out and three dish issues addressed. All were covered 100% by the Protection Plan. Yet I have been ridiculed by some in the past for wasting my money. Where I live when the service tech's foot hits your driveway as he's getting out of his truck the cost is $85.00!


Normal extended warranties that cost $75 to $200 for a two year period are pretty much a bad investment (except in high lightning areas and a large initial investment). The PP is perpetual protection at a reasonable cost, if one anticipates some problems or wants peace of mind. No one should ridicule the PP. Two year plans are another matter.

If you never need it, it's money down the drain, but your nervous system (depending on your personal makeup) may profit. In my case, it has been well worth it. I consider it a cost of doing business with D*, and it has saved me money so far. In the long run it may not (many years with no problems). I like not having to think about it, and since I have used it at least three times in the last five years, it has been worth it to me.

...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
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#24 OFFLINE   BattleScott

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Posted 12 November 2010 - 12:07 PM

In my 15 years with DirecTV I've had two receivers crap out and three dish issues addressed. All were covered 100% by the Protection Plan. Yet I have been ridiculed by some in the past for wasting my money. Where I live when the service tech's foot hits your driveway as he's getting out of his truck the cost is $85.00!


Service call used to be $79.00, has been $49.00 now for a few years.

By extending your 15 years at todays pricing, you will pay $1,080.00 for the plan. Replacing 2 leased receivers in that time would cost a maximum of $40.00 for shipping. If a service call is made and the problem is the receiver, they will credit any charges that are made. That leaves $1,020.00 for the 3 dish "issues". At current hardware pricing, you could replace the entire Dish assembly, including LNB and any standard multiswitch (if applicable) for less than $200.

Bottom line is that it is a "protection plan" and is designed to make money for DirecTV not save money for customers. If it were "worth it" for everyone, they wouldn't offer it.

Are there cases where it is a good insurance policy to protect a much higher investment (owned receivers, high dollar SWM setups, etc...)? Sure, but for the largest majority of Dish/cables/receivers households, it is not a good value. Much better to save the money and pay as you go. In most cases, they will credit a service charge or offer some sort of programming credit to offset.

I would never ridicule anyone for having it, only offer up the math and have them make their own decision. From a personal perspective, the more people that have it the better, it helps keep the service costs down for the rest of us.
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#25 OFFLINE   grecorj

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Posted 12 November 2010 - 12:27 PM

During 2008, the PP rebuilt my complete system. From the dish, to the cables, to the switches, to the HRs. Many, many trucks rolled to my home and it was finally fixed. Would have cost a small fortune for all that work. The final cost? $0.00. I wouldn't be without it.

I realize a lot of folks are pinching pennies at the moment, but not having the PP is a case of being "Penny Wise and Pound Foolish" if I ever saw one.

Rich


A scenario like Rich describes is why I pay for the PP. I realize (hope?) I may never need to use it, but the value to me is that if things start to go bad, I'm covered. Gladly pay 5.95 for that.
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#26 OFFLINE   hasan

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Posted 12 November 2010 - 12:41 PM

A scenario like Rich describes is why I pay for the PP. I realize (hope?) I may never need to use it, but the value to me is that if things start to go bad, I'm covered. Gladly pay 5.95 for that.


Like Dirty Harry said, sneeringly, "...do you feel lucky?":)

Since I've needed it several times in the last 3 years or so, I have it and don't give it another thought. When I canceled NFL-ST a couple years back, I knew it would pay for many years of MRV (which I said I'd never pay a dime for and ended up relenting), and the PP as well. Don't miss NFL-ST, and am loving MRV (WHDVR), and not even thinking about the sat setup here.

...hasan, N0AN

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#27 OFFLINE   Rich

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Posted 12 November 2010 - 01:12 PM

A scenario like Rich describes is why I pay for the PP. I realize (hope?) I may never need to use it, but the value to me is that if things start to go bad, I'm covered. Gladly pay 5.95 for that.


Now, THAT's an intelligent post. Well said. Would have cost me a lot of money, but that's not my point. I have no money issues and could have easily paid to have an outside company do it. I'm aiming my posts at those people who ask, "Should I have it or should I take the chance that nothing major will happen?" I know what my luck is like and I carefully read the PP's literature and decided to opt into it right off the bat. Seemed like a good deal at the time and it hasn't disappointed me.

Rich

#28 OFFLINE   calgary2800

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Posted 12 November 2010 - 02:28 PM

A lot of good info. Still I believe those that lease the receivers are probably better off not buying this PP since the others things hardly break just from my experience.

Its is not exactly tornado country in Seattle, WA so things like dish realiganments and switches, LNB falling out of place is quite rare.
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#29 OFFLINE   hasan

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Posted 12 November 2010 - 04:55 PM

A lot of good info. Still I believe those that lease the receivers are probably better off not buying this PP since the others things hardly break just from my experience.

Its is not exactly tornado country in Seattle, WA so things like dish realiganments and switches, LNB falling out of place is quite rare.


As you can see, we are in Iowa. We had non-tornadic staight line gusts of 63 mph a couple weeks ago. A dish out in the open can have real problems with this if it hits at the proper angle. Fortunately my dishes are largely protected by trees and the house, but if we get major t-boomers, then all bets are off. I've had two alignments in the last 3 years, one full system replacement (very close lightning strike). If I lived in Seattle, (or San Diego for that matter), I doubt I get much value from the PP.

...hasan, N0AN

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HR44-700, WD20EURX 2 TB eSATA/ThermalTake Max 5 Enclosure

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HR24-200, H21-200. Samsung UN60C6400 60" LED/LCD

DirecTV since 1995


#30 OFFLINE   gfrang

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Posted 12 November 2010 - 05:26 PM

I wish i had a buck for every time the great pp debate pops up.

I think you only need it if you can't sleep at night thinking about waking up to the dreaded searching for satellite signal. :nono2:

#31 OFFLINE   johns70

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Posted 12 November 2010 - 06:49 PM

If this offends anyone, so be it.

The protection plan is a waste of money for anyone that can fix stuff themselves.

A dead receiver or DVR is only $20 to get replaced, no big deal, and you don't get one shipped to your door any faster if you have the protection plan. :nono:

I've had a few minor issues that I took care of myself by replacing connectors, and re-aligning my own dish once.

I've installed my own 18" dish, oval dish, and slimline dish without using a hand held signal meter. :eek2:

#32 OFFLINE   wingrider01

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Posted 12 November 2010 - 07:36 PM

If this offends anyone, so be it.

The protection plan is a waste of money for anyone that can fix stuff themselves.

A dead receiver or DVR is only $20 to get replaced, no big deal, and you don't get one shipped to your door any faster if you have the protection plan. :nono:

I've had a few minor issues that I took care of myself by replacing connectors, and re-aligning my own dish once.

I've installed my own 18" dish, oval dish, and slimline dish without using a hand held signal meter. :eek2:


doens;t offend me in the least

Why should I waste my valuable time fixing something on my own, that is why god gave us technicians ans specialists, I have a lot better things to do with my time then climb up on a roof in 100 degree temperatures if in the summer of sub zero temperatures in the winter and try to fix something.

I guess it just comes down to how much you value your time - I have so little spare that it is worth the 5.95 a month, can make that is 5 minutes of work at my real job, or buy 1 less drink at the bar.

#33 OFFLINE   Richierich

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Posted 12 November 2010 - 08:42 PM

If this offends anyone, so be it.

I've had a few minor issues that I took care of myself by replacing connectors, and re-aligning my own dish once.

I've installed my own 18" dish, oval dish, and slimline dish without using a hand held signal meter. :eek2:


It doesn't offend me but if this offends you then so be it.

If you are so Cheap that you risk going up onto a roof to replace an LNB when I don't even know how then I just hope you don't fall off of the roof like a friend of mine did and lost his job and was out of work for 4 years while they tried to mend his body and he had lots of nerve damage.

I don't tune my car I take it to a mechanic and if I need medical treatment I go to a Specialist called a Doctor.

I don't know what you do for a living but everyone has their skills and I pay those who know what they are doing and are good at it to do the things that I either can't do or don't want to do!!!
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#34 ONLINE   Drucifer

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Posted 12 November 2010 - 08:54 PM

Have it because it avoids a lot of potential aggravation.
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#35 OFFLINE   calgary2800

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Posted 12 November 2010 - 09:57 PM

You guys make good points, I am on the fence again. Probably add it after the 90 days is up, lots of good TV in winter, spring. Than summer hits and I dont give a crap about TV.
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#36 OFFLINE   joshjr

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Posted 12 November 2010 - 10:24 PM

[quote name='gfrang']Saved close to 1000 bucks by not having it,not saying i had no problems but just figuring out how to deal with it.Also i have got two one time free courtesy calls.

Just remember this, leasing receivers is a win win and owning is a no win.[/QUOTE]

To each their own. At least if I cancel my service I wont have to worry about getting the recievers back to D* before they charge me an arm and a leg. I will sell mine and make a profit. Not to mention that I will own the models I want and not the ones I dont. You stick to what ever refurb piece of crap D* wants to send you and be happy with it. I am happy to own the recievers I want.
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#37 OFFLINE   durian

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Posted 13 November 2010 - 03:06 AM

i needed a dish alignment in the spring after we had a few days straight of 50+ mph wind gusts. IIRC it cost me upwards of $50 or maybe more for the service call. i subscribed to the plan after that. i figured if i need 2 alignments per year, the 5.95 per month would be worth it, let alone if anything else should go wrong. we get alot of heavy t-storms in my area.

that's how i justified it, but the wife still didn't buy it :P

#38 OFFLINE   MysteryMan

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Posted 13 November 2010 - 07:09 AM

i needed a dish alignment in the spring after we had a few days straight of 50+ mph wind gusts. IIRC it cost me upwards of $50 or maybe more for the service call. i subscribed to the plan after that. i figured if i need 2 alignments per year, the 5.95 per month would be worth it, let alone if anything else should go wrong. we get alot of heavy t-storms in my area.

that's how i justified it, but the wife still didn't buy it :P


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#39 OFFLINE   Rich

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Posted 13 November 2010 - 07:33 AM

It doesn't offend me but if this offends you then so be it.

If you are so Cheap that you risk going up onto a roof to replace an LNB when I don't even know how then I just hope you don't fall off of the roof like a friend of mine did and lost his job and was out of work for 4 years while they tried to mend his body and he had lots of nerve damage.

I don't tune my car I take it to a mechanic and if I need medical treatment I go to a Specialist called a Doctor.

I don't know what you do for a living but everyone has their skills and I pay those who know what they are doing and are good at it to do the things that I either can't do or don't want to do!!!


I'll agree with that!!! And I can usually fix just about anything, but I'd rather pay somebody to do that. I'd also like to mention that anyone who comes to my home and works for a couple hours and does a good job, usually walks away with a picture of Ben Franklin on a piece of paper. I don't mind tipping a guy who works his butt off for me and does a good job, and the word is out, apparently, because every person that comes to my home from D* usually does a good job or lets me lead him thru how I want the job done without arguing with me. They leave happy and I'm left happy. Share the wealth!!!

Rich

#40 OFFLINE   Rich

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Posted 13 November 2010 - 07:46 AM

Have it because it avoids a lot of potential aggravation.


That's a good opinion. "Potential aggravation". I had a job that demanded that I avoided potential safety hazards in our workplace. And I still do that. Not just with hazards but with everyday things.

We have friends that HAD a really nice Lincoln Navigator. They planned to keep that SUV until it died. I warned them about that. And when the car finally ran out of warranty, they began to see what I meant. I learned that lesson with my first Caddie. With cars like that you just can't take the chance of them breaking down. The cost of fixing just about anything on them is prohibitive. If they're not under warranty, the costs can be astronomical to fix them. Better to have the extended warranty than to lose all that money.

The same thing applies to D*'s equipment, and I truly think that paying that tiny amount of money for the PP is well worth it. I don't mind working outside in the summer, but I'm not gonna crawl around my roof in the winter or in inclement weather. I also want it fixed ASAP and I have never had a problem with scheduling a truck to roll in a day or two.

Rich




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