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Thinking of going back to Dtv - questions on quoted deal...subscribers
Posted 16 November 2010 - 12:35 AM
I wanted to find out if in general dtv offers "New customer deals" to returning customers.
I had TV for a 9 or so months but after sometime I had a TON of technical issues - the problem ended up really being on the techs that were out to correct the problem not being properly trained but that led to a series of phone calls and arguments with TV in me trying to get the problem resolved and eventually led to me switching to Dish w/o the early term fee *which literally took another 2 months to resolve*.
I am now very interested in TV's MRV offering and new DVR and wish to give them another shot. I went on the website and have done the math - at least for the first year I'll get equivalent service plans and some extras like mrv for significantly cheaper than I currently pay dish, and on month 13 the price pretty much evens out with TV costing about $4 more with taxes and everything.
After calling in to confirm the on line price with a csr I found that I had to go through several diff departments and finally got to the "reconnect team" that offered up the intro monthly fee for a full year rather than just 6 months (premium chans included) so now I'm looking at saving quite a bit more over the course of the first year - my question is this - is that pretty standard practice for them to do whatever they can to get you back or am I just lucky right now (assuming the next person I talk to upholds the comments and notes that were supposedly placed into my account) ??
Any help or thoughts from the community are appreciated.
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Posted 16 November 2010 - 04:58 AM
DIRECTV CUSTOMER SINCE 1997
Here's My Setup
Posted 16 November 2010 - 05:34 PM
A few more seconds please...