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Guest Message by DevFuse

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TOP THIS!!! ... (you won't)


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13 replies to this topic

#1 OFFLINE   Driver_1

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Posted 17 November 2010 - 12:44 PM

I just called to cancel service, and the rep said no problem, your final bill will be $11 plus change. "We'll send you a box for you to return the receiver".

:confused:

They can send a box if they want to, but this receiver is going back on eBay where I bought it in '09. And I told her so. She wouldn't back down from the computer records :rolleyes: . She said for me to fax or mail the records showing this. I have them all - PayPal TX details, eBay TX details, credit card TX entry, etc.

Proving that it's mine won't be a problem. What IS the problem, is

1) Where did this info come from? (they had other incorrect info too, but it didn't come down to more $$ ...)
2) When they DO get it right, what kinds of problems will I run into when I sell, and the new buyer tries to activate?

#2 could be a major headache. Negative feedback, return postage, etc. :nono2:

If you CAN top this, post up on it...

Sir RANCELOT out!

(My 625 is for sale, with spare HDD's; PM me)

edit:
I just tried to post in the 'Buy, Sell, Trade', but no access? Paying members only?

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#2 OFFLINE   BattleZone

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Posted 17 November 2010 - 02:17 PM

When receivers are activated, by default, they are listed as "leased" unless they were purchased (not leased) from Dish. CSRs who activate used, owned receivers are supposed to click the "owned" box when activating, but that doesn't happen 100% of the time. You could have gotten the receiver's status at any time, and you should ALWAYS check when adding an owned receiver to your account, since owned receivers have been the exception now for many years.

Since you have proof of purchase, you won't really have a problem, but know for the future to make it VERY clear when activating that it's an owned receiver, and then check your account again a day or two later and be sure it was done right.

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#3 OFFLINE   Shaqdan

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Posted 17 November 2010 - 02:29 PM

What are we supposed to be trying to "top," and why would we want to?

#4 OFFLINE   jrbdmb

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Posted 17 November 2010 - 04:23 PM

Well, if you had leased receivers and then returned them, chances are Dish would either (1) claim they never received them, or (2) claimed they were damaged beyond repair due to bug infestation. These seem to be common themes with returned receivers.

#5 OFFLINE   VDP07

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Posted 17 November 2010 - 04:49 PM

Well, if you had leased receivers and then returned them, chances are Dish would either (1) claim they never received them, or (2) claimed they were damaged beyond repair due to bug infestation. These seem to be common themes with returned receivers.


So you are saying that "chances are" (more than 50% of the time) Dish will claim it didn't receive it's equipment or that it was damaged when received? I had no idea the problem was that common.

#6 OFFLINE   Slamminc11

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Posted 17 November 2010 - 06:15 PM

So you are saying that "chances are" (more than 50% of the time) Dish will claim it didn't receive it's equipment or that it was damaged when received? I had no idea the problem was that common.


It's not, there are just some people who are prone to wild exagerations... :nono2: :rolleyes:

#7 OFFLINE   coldsteel

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Posted 17 November 2010 - 06:16 PM

It's not.
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#8 OFFLINE   Nick

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Posted 17 November 2010 - 06:28 PM

TOP THIS!!! ... (you won't)

A story told many times before -- join the club.

Seriously, join the club -- support the forum!

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#9 OFFLINE   Jhon69

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Posted 22 November 2010 - 08:56 PM

So you are saying that "chances are" (more than 50% of the time) Dish will claim it didn't receive it's equipment or that it was damaged when received? I had no idea the problem was that common.



Don't know had to send back a leased 625 and a owned 622(for replacement under DHPP) to Dish Network.Even though I always make a copy of the return label(for the tracking number and other information) I received an email from Dish Network both times letting me know they received both receivers.:)

P.S. I always mail them back the next day as there is a time limit to return or be charged!.:eek2:

#10 OFFLINE   SaltiDawg

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Posted 23 November 2010 - 12:18 PM

Well, if you had leased receivers and then returned them, chances are Dish would either (1) claim they never received them, or (2) claimed they were damaged beyond repair due to bug infestation. These seem to be common themes with returned receivers.

Ah, you're making "stuff" up. :rolleyes:

#11 OFFLINE   kstuart

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Posted 23 November 2010 - 09:14 PM

By the way, there have been instances where people have sold leased receivers on ebay.

So, those who bought them, have bought leased receivers and so do not own them.

Generally, when buying satellite receivers on ebay, it is necessary to get the receiver number and then call Dish to ask if it is leased or owned...
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#12 OFFLINE   jsk

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Posted 26 November 2010 - 12:00 PM

If you CAN top this, post up on it...

Sure, I heard that someone cancelled E* service, had an owned receiver, refused to send it back and had 10 E* trucks there 10 minutes later with rifles demanding the receiver.

OK, I made it up, it was supposed be 10 minutes, but was really 10 days.:D
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#13 OFFLINE   MysteryMan

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Posted 26 November 2010 - 12:39 PM

I just called to cancel service, and the rep said no problem, your final bill will be $11 plus change. "We'll send you a box for you to return the receiver".

:confused:

They can send a box if they want to, but this receiver is going back on eBay where I bought it in '09. And I told her so. She wouldn't back down from the computer records :rolleyes: . She said for me to fax or mail the records showing this. I have them all - PayPal TX details, eBay TX details, credit card TX entry, etc.

Proving that it's mine won't be a problem. What IS the problem, is

1) Where did this info come from? (they had other incorrect info too, but it didn't come down to more $$ ...)
2) When they DO get it right, what kinds of problems will I run into when I sell, and the new buyer tries to activate?

#2 could be a major headache. Negative feedback, return postage, etc. :nono2:

If you CAN top this, post up on it...

Sir RANCELOT out!

(My 625 is for sale, with spare HDD's; PM me)

edit:
I just tried to post in the 'Buy, Sell, Trade', but no access? Paying members only?


Another reason why I'm a DirecTV customer! ;)

DirecTV customer since 1995.


#14 OFFLINE   TBoneit

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Posted 26 November 2010 - 01:08 PM

Another reason why I'm a DirecTV customer! ;)


That's a strange reason to be a DirecTV customer when I see all the posts about DirecTV putting Purchased receivers as leased too.
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