So with that evidence, they put me on hold. Then told me I had to pay for shipping to send it back. WHAT? I think not. The device does not work as advertised and it is not a problem with my network. It just stopped working two days after it arrived. So I calmly mentioned my lawyer and recent incidents that show what happens when satellite TV providers charge for services they cannot provide in my state.
Next thing you know I am escalated a level higher. Wait on hold for 20 minutes and promptly informed that UPS will come to my door within 7 days with a prepaid package to return my defective Sling Adapter to Dish Network at not cost to me. As it should be after all. The new shipment return also appears with a confirmation number in my "My Shipments" history online.
Don't ever let them make you pay to return a product that does not work as advertised.
My advice is to wait a few months. The Sling Adapter has issues. And for the most part Dish Network technical support and Sales staff don't even know what the device is yet. Understandable IMHO. I am happy to see Dish Network attempt to innovate their service with a pretty good concept product. Despite the customer service failures, it looks to be a good product and online service later in 2011. Sling adapter is a pretty good deal with a $99 one time fee and no additional monthly charges. Too bad it is not reliable yet and they have sketchy support and return policies. My bet is that will change since Dish Network owns Sling through a subsidiary. Better products and better support should appear some day.
Looking forward to a better product down the road. Maybe an upgrade to the VIP 922 receiver if they do away with the ridiculous extra monthly service fees. They say they charge higher monthly fees because you get more pretty menus with the 922, the extra cost for Sling is already included in the purchase price. Extra monthly fees for pretty menus? WHAT?
Overall I probably won't bite until the next generation of receivers with wifi connectivity and Sling built in. My VIP 722k is already the only device around my TV that does not have built in wireless. The TV and Blu Ray player have wifi built in. Another obvious quirk that bugs me about Dish Network products.
Edited by peterfan, 29 December 2010 - 08:56 PM.
I am spelling challenged