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Guest Message by DevFuse

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Ridiculous in-guide Ads


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431 replies to this topic

Poll: Are there too many ads in the guide? (853 member(s) have cast votes)

Are there too many ads in the guide?

  1. Yes! Please remove this junk or at least give us a way to hide them. (684 votes [80.19%])

    Percentage of vote: 80.19%

  2. No. The amount of ads don't bother me at all. (88 votes [10.32%])

    Percentage of vote: 10.32%

  3. I don't care. (81 votes [9.50%])

    Percentage of vote: 9.50%

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#51 ONLINE   armophob

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Posted 24 December 2010 - 09:44 PM

Yesterday's count:
"Channels I get" had twenty-two
"Favorites" [just over 100 channels] had fourteen


Ok, then that is where the correction should be made.
The general public gets the ad banners.
But when you create your own list, you are opting out.
An on/off toggle will not sell for them. But my suggestion is they meet midway with that.

Edited by armophob, 25 December 2010 - 02:59 PM.


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#52 OFFLINE   inkahauts

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Posted 24 December 2010 - 10:40 PM

The ads are particularly annoying for those of us who are unable or uninterested in receiving On Demand programming. My internet setup (Hughes.net) will not support On Demand now or anytime in the foreseeable future. Sure would be nice to block ads for features that are not available.


You shouldn't get the ones that are for on demand if you not hooked up to the internet..

#53 OFFLINE   Chip Moody

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Posted 25 December 2010 - 01:00 AM

Yes, and mine advertises VOD for channels I don't subscribe to. :(

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My question is, do the banner ads appear there as well?
If they do, then that is where the line should be drawn. No banners in favorites, especially if those banners advertise channels not in your favorites.


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#54 OFFLINE   mx6bfast

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Posted 02 January 2011 - 08:25 AM

HBO and Cinemax VOD were launched last night for the first time on DIRECTV. As a result, those two banners were added to let customers know. There will be a more "elegant" solution down the road to inform customers, but for now that's what is used as a quick, cost effective way to let customers know those services have launched. For customers without broadband connections, they didn't even see those banners. They were specifically targeted to customers that have on Demand HD-DVRs and may not have known those services were launched.

Untrue. My HR20 has not been connected for VOD for about 3 months now and I still got the 4 ads attached to 501.

Is the elegant way to be able to turn them off? Cause they are so freaking annoying. Even my wife is starting to complain about them.
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#55 OFFLINE   JosephB

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Posted 02 January 2011 - 10:26 AM

I think the ads cheapen the DirecTV service. Wasn't it just a few months ago that at a conference DirecTV was proud that they wanted to be the higher-end service and were specifically dropping and denying lower end customers?

However, I doubt that they'll ever drop them. Perhaps a good compromise would be to bury an opt-out option pretty deep in the menu for those who don't want to see them, but have them turned on by default. Sure, people would turn them off, but if people who don't want to see them are anything like me, they aren't clicking on them anyway. Why not make the customers who aren't clicking them happy by letting them declutter their interface?

#56 OFFLINE   veryoldschool

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Posted 02 January 2011 - 10:40 AM

I think the ads cheapen the DirecTV service. Wasn't it just a few months ago that at a conference DirecTV was proud that they wanted to be the higher-end service and were specifically dropping and denying lower end customers?

However, I doubt that they'll ever drop them. Perhaps a good compromise would be to bury an opt-out option pretty deep in the menu for those who don't want to see them, but have them turned on by default. Sure, people would turn them off, but if people who don't want to see them are anything like me, they aren't clicking on them anyway. Why not make the customers who aren't clicking them happy by letting them declutter their interface?

I still think the best option would be to have a click on one/them, which acknowledges them, and then remove it/them.
"Their message" gets through to the customer and then the customer is no longer aggravated by them.

Seems like both sides would get what they want.
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#57 OFFLINE   mx6bfast

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Posted 02 January 2011 - 05:08 PM

I still think the best option would be to have a click on one/them, which acknowledges them, and then remove it/them.
"Their message" gets through to the customer and then the customer is no longer aggravated by them.

Seems like both sides would get what they want.

If it's anything like facebook, when you click on it to delete it another one comes up in it's place.
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#58 OFFLINE   Richierich

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Posted 02 January 2011 - 05:39 PM

I think the ads cheapen the DirecTV service. Wasn't it just a few months ago that at a conference DirecTV was proud that they wanted to be the higher-end service and were specifically dropping and denying lower end customers?


I Agree. However, when I use the Guide I just Browse until I find something interesting and then Select it and I hardly notice it but I would prefer that it not be there.
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#59 OFFLINE   fiasco

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Posted 07 January 2011 - 09:23 PM

At some point recently my DVR took on an update that changed the guide.

It is now so full of advertisements it's practically useless. All of the additional artwork makes the guide extremely slow and unresponsive to remote commands like page up/dn ect. There is a delay with each new artwork load (which happens every time you change which channel is highlighted in the guide). Multiple pageup/down button presses are now required to get the guide to move.

DirecTV... do you have a clue?

Edited by fiasco, 07 January 2011 - 09:35 PM.


#60 OFFLINE   RunnerFL

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Posted 07 January 2011 - 09:46 PM

It's called generating revenue.
THIS SPACE FOR RENT

#61 OFFLINE   fiasco

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Posted 07 January 2011 - 11:02 PM

Or devaluing your product

#62 OFFLINE   dsw2112

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Posted 07 January 2011 - 11:04 PM

What does this have to do with CE?
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#63 OFFLINE   inkahauts

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Posted 07 January 2011 - 11:10 PM

Are you talking about all the banners at 500? Thats the only place they have that many banners.. And they are telling you about something that is new for you on the system.. I see no issues with that... If this was a tivo, it'd be ads for cars or something, and then I'd be mad...

#64 OFFLINE   cartrivision

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Posted 07 January 2011 - 11:21 PM

What does this have to do with CE?


Nothing, so I would suggest that people call customer service to complain about this nuisance.

#65 OFFLINE   Tom Robertson

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Posted 07 January 2011 - 11:55 PM

They have even more at 125--the start of the PPV.

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#66 OFFLINE   inkahauts

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Posted 08 January 2011 - 01:29 AM

I don't consider those as ads, since they are already downloaded and ready to start watching.. They are more like additional channels of PPV with instant start time... Id rather have just those and no actual channels for PPV myself... :D

#67 OFFLINE   raott

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Posted 08 January 2011 - 01:36 AM

I see no issues with that... .


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#68 OFFLINE   TBlazer07

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Posted 08 January 2011 - 07:36 AM

At some point recently my DVR took on an update that changed the guide.

It is now so full of advertisements it's practically useless. All of the additional artwork makes the guide extremely slow and unresponsive to remote commands like page up/dn ect. There is a delay with each new artwork load (which happens every time you change which channel is highlighted in the guide). Multiple pageup/down button presses are now required to get the guide to move.

DirecTV... do you have a clue?


If it's slowing down your guide scrolling that much you probably have other problems. Sometimes just rebooting the box speeds it up. I have a bunch of HR20's and 1 HR22 and none of them have that problem. They are all fast and responsive. While I don't like the ads (nor do I like ads on the web or on TV) it's something that we have to live with.

#69 OFFLINE   ronsanjim

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Posted 08 January 2011 - 08:48 AM

Doesn't slow down my Guide (HR100), and they don't bother me abit.

#70 OFFLINE   Mike Bertelson

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Posted 08 January 2011 - 08:50 AM

Their not really Ads. They are in the context of what's playing on DirecTV's channels. That’s something I have little problem with. Now if they became product Ads, that's something I don't want to see.

Further, the current implementation at channel 500 is a problem...at least in my eyes. We have a limited amount of space for guide slots and using all but one for programming Ads seems kinda inefficient to me. They should have broken them up. Put HBO Ad before the HBO channels, the same for Showtime, Starz, etc. and it would be less intrusive and probably would generate less complaints.

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#71 OFFLINE   JoeTheDragon

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Posted 08 January 2011 - 09:04 AM

At some point recently my DVR took on an update that changed the guide.

It is now so full of advertisements it's practically useless. All of the additional artwork makes the guide extremely slow and unresponsive to remote commands like page up/dn ect. There is a delay with each new artwork load (which happens every time you change which channel is highlighted in the guide). Multiple pageup/down button presses are now required to get the guide to move.

DirecTV... do you have a clue?

The only big block is by PPV moives and that is for the VOD PPV.

Any ways D* set up is WAY BETTER then what comcast does in there guide.
I want CLTV / CLTV HD on direct tv.

#72 OFFLINE   Rich

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Posted 08 January 2011 - 09:17 AM

If it's slowing down your guide scrolling that much you probably have other problems. Sometimes just rebooting the box speeds it up. I have a bunch of HR20's and 1 HR22 and none of them have that problem. They are all fast and responsive. While I don't like the ads (nor do I like ads on the web or on TV) it's something that we have to live with.


I'll make the same comment: All my HRs are very responsive in spite of the ads. I think that hideous UPL causes more slowdowns in the Guide and Playlist than anything else.

Rich

#73 OFFLINE   LarryFlowers

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Posted 08 January 2011 - 09:27 AM

I don't like the ad banners but it is only because I am used to seeing a particular block of channels in the guide on a single page and it messes that up.

Zero effect on my guide speed.

I counted a grand total of 9 between ch200 & ch 600... not really that many.
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#74 OFFLINE   Mike Bertelson

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Posted 08 January 2011 - 09:31 AM

I don't like the ad banners but it is only because I am used to seeing a particular block of channels in the guide on a single page and it messes that up.

Zero effect on my guide speed.

I counted a grand total of 9 between ch200 & ch 600... not really that many.

For me it has an almost unnoticable effect on scroll speed on my HR24 but the HR21 hesitates about half a second to a second before scrolling to a guide page with the ads. It's better than it used to be though.

Mike

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Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.


#75 OFFLINE   Lee L

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Posted 08 January 2011 - 10:19 AM

I have to say I was somewhat taken aback when I saw 5 slots full of promos for the various on demand products they just introduced, but it is only at the beginning of the 500s and it is a new product, so I thought about it and I kind of understand. But man, when your guide only has 6 lines and tons of wasted space, this can't happen very often without making people mad.


DirecTV, please don't make me have to go back to watching March Madness in standard Def! Oh, and the usual begging for AMC and BBC America. You are so close to actually being the HD Leader.




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