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How to remove channels from favorites listsearch
Posted 09 August 2011 - 01:55 PM
Posted 09 August 2011 - 02:05 PM
This is a known issue and we have a software update to fix the problem pending, no ETA. In the meantime, you can reset the receiver to factory defaults and it should allow you to create a new list. Thanks.
Thank you for the response!
Posted 09 August 2011 - 02:08 PM
Posted 18 August 2012 - 12:09 PM
1) Edit the list you need to remove the unwanted channels from and "Deselect All".
2) Menu | Settings | System Wizard | Backup
3) Menu | Settings |Factory Defaults
4) Reset the receiver.
5) Menu | Settings | System Wizard | Restore
I tried doing the backup - defaults - restore without deselecting all on the channel list first and it restored the unwanted channels.
Also, I should note that I did the Deselect All on all of my lists since I wanted to reset them all, so I don't know if this will work if you are only trying to reset one list.
For people who still don't know what we're talking about: When you downgrade your service the channels you no longer have will be hidden on the favorites list edit screen, however, if they were included in a list prior to the downgrade, they will still show up on the guide in either red or green instead of black. There is no way to remove them from that favorite list since they're hidden on the edit screen.
At this point Dish should just document the behavior and call it the "Lost Channel Reminder" feature.
Edited by charonx, 18 August 2012 - 12:11 PM.
Posted 18 August 2012 - 12:29 PM
Posted 18 August 2012 - 03:19 PM
Posted 18 August 2012 - 09:52 PM
Settings (Yellow) > Factory Defaults
Settings > reset your Solo/Duo Mode to what you wanted
Settings > reset your Shared View to On (if you select Solo)
All of your Channel lists will have to be named and selected, as if for the first time. Your timers should come back from back-up, but if not after a bit, use the System Wizard (press & hold the zero)
Settings > HDMI > Reset it back to your 1080i or 720p
Edited by garygaryj, 04 September 2012 - 11:43 AM.
Posted 16 September 2012 - 03:20 PM
But here's how I got rid of them without losing all that I had saved. I called tech support and explained my problem and got them to temporarily re-subscribe me to the channels I wanted to delete from the favorites, and had them note in my file that I was just re-subscribing long enough to delete them, -about 15-20 minutes. Then I deleted them, and either had the tech stay on the line, or called them back (I don't recall which) and they unsubscribed me and waved the charges. This may require a supervisor's attention and someone in the US.
In any case I learned my lesson and never add channels to my favorites list that I'm not sure I'll be staying with, and certainly not free preview channels.