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Guest Message by DevFuse

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Captions messed up on new HR-21

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3 replies to this topic

#1 OFFLINE   peter17319



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Joined: Dec 11, 2007

Posted 08 January 2011 - 09:01 AM

I just got a replacement HR-21, and the captions are all messed up. There's two issues:

  • They're not being being displayed in the "classic" style, with white text in a black bar. No matter how I tweak the settings for "Font" and "Panel", it never changes.
  • Whenever the captions cover two lines at once, it gets all smushed together.

But here's the weirdest part -- on rare occasions, the captions will change on-the-fly and look totally normal, then quickly go back to being messed up.

The link below is a segment from the latest episode "V" I recorded on my phone. Not only can you see the captions being garbled, but at the 0:45 mark you can witness the captions changing on their own. Then by the end of the clip, it changes back again.

In 3 years of having my original HR-21, I never once had an issue with captions. :confused:

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#2 OFFLINE   jdspencer


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Posted 08 January 2011 - 10:44 AM

The first thing to do is do a restart. Then check the Captioning options in the Display menu under Setup.
DirecTV since '96, Waivers for ABC, CBS, NBC, & Fox, HR23-700 & HR24-500/AM21, using ethernet based MRV.

#3 OFFLINE   phox_mulder



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Joined: Nov 01, 2007

Posted 08 January 2011 - 11:58 AM

You didn't by chance hook up an external drive around the time this started, did you?

Had that problem with my HR20.

Power plug pull reboot fixed it.

Menu Reset, then when all lights go out, pull the plug.


#4 OFFLINE   TomCat


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Joined: Aug 31, 2002

Posted 08 January 2011 - 07:37 PM

I saw this for a couple weeks on my HR20-100. I was using an external 1 TB drive for a year or two, and it filled up. Captions were fine. I replaced the internal drive with a 2 TB and retired the external drive, and then captions were "smushed", as the OP so aptly describes it, and stayed that way for a couple weeks. Since then, they have been perfect. I do not know if I did a reset in that period, but I may have.

Of course the first thing I asked myself is "how could replacing a drive make this happen", but nothing logical came to mind, so I chalked it up to coincidence. Maybe the OS, which has the CC decoding capability built in to it, has a bug that will intermittently appear if it does not load properly into RAM, and a restart causes it to reload. We may never know, but that theory seems as credible as anything else, I guess.
It's usually safe to talk honestly and openly with people because they typically are not really listening anyway.

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