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Guest Message by DevFuse

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No B Band Converters?


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36 replies to this topic

#1 OFFLINE   mluntz

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Posted 19 January 2011 - 11:53 AM

I recently ordered a new Hr24 to add as an additional reciever in my living room. I open the box, and low and behold, there are no b band converters included.

Has this become a normal pratice since the SWM systems have come out?

I understand a lot of people have converted to SWM, but there are still many customers still using a conventional 4 cable LNB system. The bbc's should still be included in the box. Heck, D* will mail them to you for free! Totally inconveniant!

This is ridiculous! Now I had to order bbc's and have to wait to do my install!
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#2 OFFLINE   veryoldschool

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Posted 19 January 2011 - 11:57 AM

I recently ordered a new Hr24 to add as an additional reciever in my living room. I open the box, and low and behold, there are no b band converters included.

Has this become a normal pratice since the SWM systems have come out?

I understand a lot of people have converted to SWM, but there are still many customers still using a conventional 4 cable LNB system. The bbc's should still be included in the box. Heck, D* will mail them to you for free! Totally inconveniant!

This is ridiculous! Now I had to order bbc's and have to wait to do my install!

While I understand your inconvenience, since the 24s have internal DECA, and the DECA doesn't work with BBCs, "it makes sense".
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#3 OFFLINE   mluntz

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Posted 19 January 2011 - 12:03 PM

While I understand your inconvenience, since the 24s have internal DECA, and the DECA doesn't work with BBCs, "it makes sense".


It only makes sense for people with these types of systems. For those of us without, it is a major inconvenience. If D* will mail them to you for free, why can't they just put them in the box?
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#4 OFFLINE   Stuart Sweet

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Posted 19 January 2011 - 12:08 PM

I do think the vast majority of HR24 users are now on SWiM systems. There would be a lot of waste in including these components.
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#5 OFFLINE   mluntz

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Posted 19 January 2011 - 12:21 PM

I do think the vast majority of HR24 users are now on SWiM systems. There would be a lot of waste in including these components.


So basically this is D*'s way of getting me to switch to a SWiM system? I understand what you are saying, and maybe I will consider converting.

It's just frustrating to not have all the components necessary to do a simple reciever install. If you want to leave something out of the box, I really don't think those WalMart composite AV cables are a necessity either.

And I'm sure the included HDMI cable costs more than the BBC's do.
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#6 OFFLINE   Stuart Sweet

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Posted 19 January 2011 - 12:24 PM

"Getting you?" I think that's a bit harsh. But non-SWiM systems are now considered "legacy" and any major change to your system, like adding HD or adding multi-room viewing, now implies a switch to SWiM technology.

I agree with you on the composite cables, but I suspect that's changing as well. I disagree on the comparative costs of the HDMI vs. BBC. HDMI cables are being made all the time and it's easy to find them for under $6. BBCs would have to be custom manufactured for DIRECTV and I suspect they really don't want or need to place a new order for them with Zinwell.
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#7 OFFLINE   n3ntj

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Posted 19 January 2011 - 02:44 PM

I purchased an HR24-200 a few months ago and it also came with no BBCs. I am not using a SWM but had a few left over BBCs so I re-used those. Would be nice if the HR24s came with BBCs, however, as the average person wouldn't probably need them and not know why they can't access many channels.

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#8 OFFLINE   RunnerFL

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Posted 19 January 2011 - 04:40 PM

I recently ordered a new Hr24 to add as an additional reciever in my living room. I open the box, and low and behold, there are no b band converters included.

Has this become a normal pratice since the SWM systems have come out?

I understand a lot of people have converted to SWM, but there are still many customers still using a conventional 4 cable LNB system. The bbc's should still be included in the box. Heck, D* will mail them to you for free! Totally inconveniant!

This is ridiculous! Now I had to order bbc's and have to wait to do my install!



How far do you live from this guy? :lol:

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#9 OFFLINE   TomCat

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Posted 19 January 2011 - 07:14 PM

It is a known hole in their system. I don't know if they ever plan to fix it, however. Even if you are replacing a HR10-250 with a HR2x that needs the BBCs, they will not be in the box. That part makes sense, for the reasons others have stated.

What does not make sense is that there are many instances when the customer will need the BBCs, and since they are not in the box, they need to have them shipped separately. That by itself would also make sense, but what regularly happens is that the CSRs do not assess the situation to see if there would be a need for BBCs, and then automatically place an order for them to be sent, and inform the customer that they would be arriving separately.

Seems like just one more no-brainer, but for some reason, they just can't seem to hammer that one out.
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#10 OFFLINE   RobertE

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Posted 19 January 2011 - 08:38 PM

If anyone is competent enough to do a self install after convincing a CSR to drop ship a HR2x, then they should also know enough to order BBCs as well.
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#11 OFFLINE   ndole

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Posted 19 January 2011 - 08:42 PM

If anyone is competent enough to do a self install after convincing a CSR to drop ship a HR2x, then they should also know enough to order BBCs as well.


Then they call for a truck roll when their "self upgrade" isn't working, and there are no lines to that location!!
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#12 OFFLINE   tcusta00

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Posted 20 January 2011 - 08:02 AM

Of all the minor things in life to get worked up about... BBCs not being included by default anymore?

Call and have them sent. For free. End of issue.

#13 OFFLINE   mluntz

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Posted 20 January 2011 - 09:53 AM

If anyone is competent enough to do a self install after convincing a CSR to drop ship a HR2x, then they should also know enough to order BBCs as well.


First of all, I didn't order from D*, I ordered from amazon. I had ordered 2 HR24's previously, both came with BBCs. Nowhere in the product description did it mention not including them. Competence has nothing to do with it.

Of all the minor things in life to get worked up about... BBCs not being included by default anymore?

Call and have them sent. For free. End of issue.


I ordered from amazon. Cost was not the issue. Tried ordering from D*, said 4 to 6 weeks for delivery! Totally unreasonable. Should I have to wait that long to get something for free or any other price?
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#14 OFFLINE   ssandhoops

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Posted 20 January 2011 - 10:09 AM

I recently had an HR20 replaced and they sent me an HR23. During setup, the setup screen specifically said to remove any BBC's and the CSR confirmed that BBC's were not needed with an HR23. If fact she said the BBC's are built in to the HR23 (I do not have SWiM by the way). Is that not the case with HR24's?

#15 OFFLINE   veryoldschool

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Posted 20 January 2011 - 10:19 AM

I recently had an HR20 replaced and they sent me an HR23. During setup, the setup screen specifically said to remove any BBC's and the CSR confirmed that BBC's were not needed with an HR23. If fact she said the BBC's are built in to the HR23 (I do not have SWiM by the way). Is that not the case with HR24's?

Yes, because the 24s have internal DECA and are geared for the SWiM/connected home networking/whole home DVR service, they don't have the wideband tuner of the 23s.
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#16 OFFLINE   TomCat

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Posted 20 January 2011 - 10:29 AM

If anyone is competent enough to do a self install after convincing a CSR to drop ship a HR2x, then they should also know enough to order BBCs as well.

Really? I can't agree. Many of us are more than competent to swap a receiver (I installed and aimed my own dish) yet can be completely blindsided by the fact that what is necessary for the receiver might not be automatically included. That would be like leasing a car, and before having it delivered taking care to arrange for someone to put the original air in the tires. It's both something that should not even be necessary to mention as well as something that would be automatically expected. And obviously it's their responsibility. They might as well have forgotten to include the HDD.

As for their response to the "oops", even though they never seem to learn this lesson after continually dropping the ball probably thousands of times already, at least I can say that in most cases folks report here that as pretty positive. And in the two cases I know of, the BBCs were received in 2 days and 1 day, respectively.
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#17 OFFLINE   TomCat

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Posted 20 January 2011 - 10:36 AM

Yes, because the 24s have internal DECA and are geared for the SWiM/connected home networking/whole home DVR service, they don't have the wideband tuner of the 23s.

That sort of points to the fact that the design team painted itself into a corner and reversed course. That really fills me with confidence. Left hand, meet right hand.
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#18 OFFLINE   mluntz

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Posted 20 January 2011 - 10:46 AM

Really? I can't agree. Many of us are more than competent to swap a receiver (I installed and aimed my own dish) yet can be completely blindsided by the fact that what is necessary for the receiver might not be automatically included. That would be like leasing a car, and before having it delivered taking care to arrange for someone to put the original air in the tires. It's both something that should not even be necessary to mention as well as something that would be automatically expected. And obviously it's their responsibility. They might as well have forgotten to include the HDD.


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#19 OFFLINE   veryoldschool

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Posted 20 January 2011 - 10:46 AM

That sort of points to the fact that the design team painted itself into a corner and reversed course. That really fills me with confidence. Left hand, meet right hand.

Not sure what the lead time is for a new receiver, but the wideband tuners do look like a dead end and SWiM installs have been the focus as this is the direction for all the new services/features.
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#20 OFFLINE   RobertE

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Posted 20 January 2011 - 01:19 PM

Really? I can't agree. Many of us are more than competent to swap a receiver (I installed and aimed my own dish) yet can be completely blindsided by the fact that what is necessary for the receiver might not be automatically included. That would be like leasing a car, and before having it delivered taking care to arrange for someone to put the original air in the tires. It's both something that should not even be necessary to mention as well as something that would be automatically expected. And obviously it's their responsibility. They might as well have forgotten to include the HDD.

As for their response to the "oops", even though they never seem to learn this lesson after continually dropping the ball probably thousands of times already, at least I can say that in most cases folks report here that as pretty positive. And in the two cases I know of, the BBCs were received in 2 days and 1 day, respectively.


You've been active here 8+ years, the OP 4+ years. To simply not know how things are done in the DirecTv world for an active enthusiast is a piss poor excuse at best.

If someone wants to go outside of normal channels, then they assume all the pitfalls that come with it.
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#21 OFFLINE   Stuart Sweet

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Posted 20 January 2011 - 01:25 PM

I think that's a bit harsh but I do think that if you're going to self-install you do need to do the research. DIRECTV, just like any other technology provider, is constantly updating its service and that requires changes in hardware.

The BBC itself was never intended to be a permanent solution. SWiM technology is now four years old and has been the default install technology for quite some time. When you ordered the HR24, it makes sense that it work, out of the box, with any dish installed in the last 18 months. I think that's about how long SWiM installs have been the default.

I have been through a lot of system upgrades myself, not only with DIRECTV equipment but with all sorts of computers. In my opinion anything older than 18 months old should be considered to be a potential compatibility issue with new hardware.
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#22 OFFLINE   tcusta00

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Posted 20 January 2011 - 06:19 PM

Should I have to wait that long to get something for free or any other price?


Yes. It's legacy equipment. They don't need to make them anymore except to replace bad ones on old installs or support people that decide to install new equipment on older infrastructure.

#23 OFFLINE   joed32

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Posted 21 January 2011 - 08:18 AM

"Getting you?" I think that's a bit harsh. But non-SWiM systems are now considered "legacy" and any major change to your system, like adding HD or adding multi-room viewing, now implies a switch to SWiM technology.

I agree with you on the composite cables, but I suspect that's changing as well. I disagree on the comparative costs of the HDMI vs. BBC. HDMI cables are being made all the time and it's easy to find them for under $6. BBCs would have to be custom manufactured for DIRECTV and I suspect they really don't want or need to place a new order for them with Zinwell.


When I tried to add MRV over Deca (twice) they did not include SWM. Since I have 11 tuners their computer assumes that I already have it and will not put it on the work order. The second time I talked to different departments all day and my installer was trying to work through his company to change it. It seems that no one can change a work order and no one can manually put SWM on a work order. Every one I talked to did their best to help me but they could not. I know that I have posted this before, sorry about that, but when you say any major change gets you a SWM set up it just opens up the wound.

#24 OFFLINE   mluntz

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Posted 21 January 2011 - 10:46 AM

You've been active here 8+ years, the OP 4+ years. To simply not know how things are done in the DirecTv world for an active enthusiast is a piss poor excuse at best.

If someone wants to go outside of normal channels, then they assume all the pitfalls that come with it.


So the bottom line is that anyone with active HD service who requests a DVR from D* should automatically recieve an HR24? We know that's not the case! Are HR20,21,22,and 23's considered "legacy" recievers now too?

Are they going to send external DECA's with those recievers, assuming I already have a SWiM system with MRV, or do I have to be "competent" enough to know I have to order them seperately?

If and when external DECA's get phased out too, just like BBC's, then I assume Hr24's, or whatever comes next, will be the only recievers sent out.

Not everbody reads forums like this, and has pertenant information readily available. Nor is everyone fortunate enough to be able to upgrade to the "latest and greatest" every time something new comes out.
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#25 OFFLINE   RobertE

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Posted 21 January 2011 - 10:54 AM

So the bottom line is that anyone with active HD service who requests a DVR from D* should automatically recieve an HR24? We know that's not the case! Are HR20,21,22,and 23's considered "legacy" recievers now too?

Are they going to send external DECA's with those recievers, assuming I already have a SWiM system with MRV, or do I have to be "competent" enough to know I have to order them seperately?

If and when external DECA's get phased out too, just like BBC's, then I assume Hr24's, or whatever comes next, will be the only recievers sent out.

Not everbody reads forums like this, and has pertenant information readily available. Nor is everyone fortunate enough to be able to upgrade to the "latest and greatest" every time something new comes out.


Where are you getting that automatic HR24 stuff? I never said that, in fact, my post history is quite the contrary.

As for getting a deca shipped with a non-Hx24. That I can't say, as I don't know. I would like to think that if all the applicable flags are set in ones account, then the system should be smart enough to send it out. But, I don't think it is.

Next, I'm not making a general case here. I'm talking about people that DO read this site, know what they are doing, know how DirecTv and Dish do things, and yet are somehow surprised when it happens to them. Crazy.

Frankly, I wish they wouldn't drop ship any receivers other than replacements for bad boxes. Fixing DIY'ers mess gets old.
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