Posted 07 June 2011 - 05:51 PM
This screensaver issue could be a corrupted file issue.
After living with two R15's for almost 4 years, I've seen some pretty bizzare behavior. But if you are really serious about resolving these issues, you can reformat the hard drive and suddenly everything seems to start working perfectly!
Of course, you'll have to kiss goodbye to your recordings, settings, and favorites lists and you'll also have to give DirecTV a call. If you're willing read on...
To begin, restart the DVR. When the message "running receiver self-check" appears, press the SELECT key. This will bring up a diagnostic menu. Choose to do a FULL REFORMAT on the hard drive. This takes a couple hours so don't worry about it. Just let it complete. After the reformat, you exit the diagnostic menu and the DVR restarts. You then have to enter your dish type afterwhich it checks out the signals.
Then you will get a screen telling you that you have to activate it. It even offers a box where you can enter your order number! (Not necessary)
To get the DVR back online you HAVE to CALL DirecTV customer service and have a live person send a refresh signal to the unit. Doing this on DIRECTV.COM or doing this using the voice response (computer voice) phone system WILL NOT WORK!!! Apparently, having a CSR reactivate (refresh) the DVR is quite different when it has lost everything.
As soon as the CSR does this, the unit will instantly begin collecting guide data and your problem(s) will undoubtedly be gone.
3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K