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Receiver keeps losing ability to see DVRs

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163 replies to this topic

#151 OFFLINE   veryoldschool

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Posted 04 March 2011 - 12:38 PM

Both the SWM8 & SWiM-16 have the same output levels, so more than likely what they did was to move/change the splitter connected to the output.
You'll increase the power to the receiver if you change from an 8-way splitter to a 4-way. Since you only have 5 receivers, you don't have a need for any 8-way splitters.
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#152 OFFLINE   The Merg

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Posted 04 March 2011 - 12:46 PM

Both the SWM8 & SWiM-16 have the same output levels, so more than likely what they did was to move/change the splitter connected to the output.
You'll increase the power to the receiver if you change from an 8-way splitter to a 4-way. Since you only have 5 receivers, you don't have a need for any 8-way splitters.


So, basically a 4-way off of the SWM1 output and connected directly to the SWM2 output.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#153 OFFLINE   veryoldschool

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Posted 04 March 2011 - 12:49 PM

So, basically a 4-way off of the SWM1 output and connected directly to the SWM2 output.

- Merg

That, or maybe they both had 8-ways, because installers seem to think these are better [when they're not].
This all kind of goes back to the stickies at the top of this forum about how splitters work.
A.K.A VOS

#154 OFFLINE   dennisj00

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Posted 04 March 2011 - 12:52 PM

Not to offend any installers on the forum, the two that I had were good at making coax jumpers / connections, one was good at dish alignment, and one was 18 and very proud that he had slept through all the training sessions. But this was very early in the installations of Whole Home / DECA last June.

From the information here on the forum, I had pictures and diagrams of the SWim 16 / Deca / Broadband connection that needed to be done. They installed the DECA and HR24 in the living room and I installed the DECAs for the 3 in the Bedroom.

They both thanked me and said they had learned more in the installation than any of the training courses as they left. I also tipped them for letting me do most of the configuration / installation.

It was somewhat ironic that the next week I had roto-rooter out for a stopped drain for $225 for about an hour. I'm sure both of the installer didn't make anything close to that combined!

Spending to stimulate the economy as fast as the credit cards will allow!

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#155 OFFLINE   The Merg

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Posted 04 March 2011 - 01:01 PM

That, or maybe they both had 8-ways, because installers seem to think these are better [when they're not].
This all kind of goes back to the stickies at the top of this forum about how splitters work.


Sorry. I was referring to how it probably should be hooked up as opposed to using 8-ways...

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#156 OFFLINE   veryoldschool

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Posted 04 March 2011 - 01:04 PM

Sorry. I was referring to how it probably should be hooked up as opposed to using 8-ways...

- Merg

Someday, I'd like to teach the trainers how to work with splitters and coax lengths, so they can then teach the installers how best to keep all receivers at the strongest signals levels they can be.

An example of this:
http://www.dbstalk.c...=1&d=1299127744

Edited by veryoldschool, 04 March 2011 - 01:15 PM.

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#157 OFFLINE   coit

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Posted 04 March 2011 - 02:15 PM

Well, they are finally gone, so I could actually come into the office for a few hours.

They terminated a few connections on the power injector and I think on the SWiM, they actually swapped out for a second one, but it was no different in power levels. Ultimately, they said they gained about 6-7 dB, so that's probably a pretty good amount.

Receiver was still flaking out, so they put the new one in, and it was working well. I streamed a couple of HD programs on it, and it worked fine.

I'm not sure what they learned in total, but it seemed to me that the installers need much better training than they have. The Mastec supervisors that were there were very knowledgeable.

#158 OFFLINE   dsw2112

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Posted 04 March 2011 - 02:55 PM

I think it is somewhat strange that some folks here seem to think that they know more than the guys that designed these systems.

How could that possibly be?.


I don't know; have we not been helpful so far?

And why do you put "they" in quotation marks?.


Because in many cases customers are told that a specialist will be on-site to review their system, and in most cases they are neither a specialist or someone who designed the system. Since I didn't know who the "they" was in your case it was put in quotes.
SL3-Slimline to SWM16 - DECA
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#159 OFFLINE   coit

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Posted 04 March 2011 - 03:04 PM

I don't know; have we not been helpful so far?



Well I didn't say that you weren't helpful. I was just asking about an attitude that I perceive.

And again, I recognize that some folks here think I've been making all of this up, but Doug knows who came to visit today. I'm not one to name drop.

#160 OFFLINE   veryoldschool

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Posted 04 March 2011 - 03:09 PM

Five people, 5-6 hours: changed one receiver, check connectors, terminated opens as needed, and swap a splitter. :eek2:
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#161 OFFLINE   The Merg

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Posted 04 March 2011 - 04:02 PM

Well I didn't say that you weren't helpful. I was just asking about an attitude that I perceive.

And again, I recognize that some folks here think I've been making all of this up, but Doug knows who came to visit today. I'm not one to name drop.


I believe the issue is that we were getting frustrated. We provided input and suggestions on things to check and you didn't want to do that. You also wouldn't answer our questions completely and provided us with conflicting information.

While I am glad that your issue appears to be resolved, I think it could have been taken care of within the first week of you posting here.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#162 OFFLINE   DrummerBoy523

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Posted 04 March 2011 - 04:48 PM

I think it is somewhat strange that some folks here seem to think that they know more than the guys that designed these systems.

How could that possibly be?

And why do you put "they" in quotation marks?

And of course they have run the coax tests. All of those check out as I posted before.


because it is true. my last installers didn't know about the network test you can peform on the 24s.
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#163 OFFLINE   coit

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Posted 04 March 2011 - 05:26 PM

You also wouldn't answer our questions completely and provided us with conflicting information.



Look, we've been through that before. I answered with what I thought was the right answers. Been learning as I went along I guess.

At least I have the satisfaction of knowing my initial hunch was correct, right? :D

#164 OFFLINE   veryoldschool

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Posted 04 March 2011 - 07:09 PM

We expect everyone to be learning as they go here, but at the same time we kind of expect suggestions to be taken too, or if not understood, asked about.
Stubbornness didn't help anyone here, so I wouldn't give much credit to anyone"s "hunch", when it could have been found out/proved so much sooner. :nono:
A.K.A VOS





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