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Guest Message by DevFuse

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On Demand channels not available


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3 replies to this topic

#1 OFFLINE   espo72

espo72

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Posted 11 March 2011 - 10:01 AM

I am no longer able to access my OnDemand (CinemaPlus). The channels appear in the guide, but if I tune to them, I get a black screen and a message that says channel is currently unavailable.

My HD DVRs are connected to the internet, and I have done reboots.

Also, all OnDemand listings are not showing up when I do a smartsearch of a particular show.

This is happening on two of my DVRs, I haven't checked the other two yet.

Anyone else having this problem?

PS> my only recent account activity has been activating two new receivers.

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#2 OFFLINE   WestDC

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Posted 11 March 2011 - 10:13 AM

Have you an System test on the reseivers? Since you updated two new receivers a reboot my be in order if you haven't done that yet.
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#3 OFFLINE   The Merg

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Posted 11 March 2011 - 11:47 AM

You can also refresh your services via your on-line account. While the channel is in the Guide, you might still need to wait 24 hours before the channel is available.

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#4 OFFLINE   espo72

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Posted 11 March 2011 - 02:31 PM

Got it...

doing a couple reauthorizations online did the trick.

Thanks for the help!




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