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Positive install/upgrade experience in Seattle
Posted 29 March 2011 - 06:48 PM
However, when the installer arrived, he took a look at my homerun panel and said he could upgrade my whole system to be SWM-based. I said I'd already received permission to use MRV over Ethernet, and had enough coax runs for 2 inputs everywhere, so I didn't really need it, but he said it would not be any additional charge (beyond the $49 install fee I'd already agreed to pay). Okay.
So the guy went on to not only replace the multiswitch with a SWM8, he added the internet inserter, recapped every single coax cable in the house (more than 20 all up), repointed my dish, added support bars to it, and brought my average signal strength up more than 10 points across the board (from low 80s to mid-90s!).
Took him about 2 hours all in, with zero up charges, and he fully configured the new HR24-200 and HR24-500 as well, and made sure my other HR20-100 worked correctly with the new SWM switch.
All in all, I was really happy with the work, which I never would have asked for/expected up front.
Anyhow, put me in the very happy DTV customer category.
Posted 29 March 2011 - 07:14 PM
Today's problems don't worry me, I haven't solved yesterday's yet.
Verizon FIOS (25/25)
TiVo Roamio Pro / Vizio M55i-B2 HDTV / Family Room
TiVo Mini / Samsung HCM5525W HDTV / Master Bedroom
Posted 02 April 2011 - 01:30 AM
I am a cop, and i'm sure, like installers, our supervisors only hear about the really bad situations, are really never about the good situations.
When my movers connection went outstanding, i emailed and called about 3 people to tell them how good of job they did.
Spring Hill, TN (Nashville DMA)
Receiving Equipment: SWM 3 Slimline | Full DECA cloud
Living Room: Mini C31 | LG 55" LED
Bonus Room: HR44-700 | Sharp 70" 3D LED | Sony STR-DN1040 | PS3 | Slingbox Pro-HD | Slingbox SOLO
Master Bedroom: HR24-500 | Westinghouse 40"
Man Cave: Mini C31 | LG 55" LED
Computer/Networking: Windows 7 /WMP12 | Netgear R6300 | 50/5 Charter HSI
Mobile Phones Verizon - Droid Razr MAXX, Rooted 4.1.1