As DirecTV customer service can't answer this question, I thought I'd ask you guys.
I recently wanted to add an additional HD DVR to my Whole Home DVR Network. I was actually replacing a standard definition receiver in the spare bedroom with an HD DVR.
Obviously, my preferred choice would have been an HR24 DVR, because they have an onboard DECA adapter, but I would have been fine with an older model DVR, if D* would send me a DECA adapter with it which they are welcome to charge me for.
The CSR told me that it was really 'pot luck' as to what I would get, and that they couldn't add a DECA adapter with the order?
So the D* business model for leasing additional receivers for MRV, is that you'll only know if you need to order a DECA adapter when you open the box and see what's in there?
I went straight to Solid Digital and ordered an HR24-500. It arrived two days later, and it was activated and working perfectly on my Network about ten minutes after I took it out of the box.
There are many things I really like about D*, but this method of selling leased receivers/DVRs seems crazy. Why not say 'if you want the latest model DVR, it will cost you $199, and if you are happy with an older model, it will cost you $99, and you can also order a DECA adapter for $20?
Presumably D* earns nicely off Solid Digital anyway, but why create an environment where you are effectively telling your customer to go to an authorized dealer?
The DECAs are available for free. As long as you have whole home active on your account we can order replacements or new ones if you have a box without one.
Note: my comments and opinions are mine and not that of DirecTV