So, it's a stupid business decision yet it's profitable? How's a higher profit stupid business?
It's not, but there is more to running a business than just making profit. Sure charging people full price for refurb models is profitable, how can it not be? Does that mean it is the right decision in the long run? Of course not, I'm sure a lot of people have dumped DTV because of it.
That avenue exists...Solid Signal, Weakknees, etc.
I'm sure the average customer knows they have to go on to solid signal and mail order a box because dtv can't make any promises.
Why not use existing ways to guarantee a HR24? You're obviously willing to pay the $199.
It's principal. Here is a clue, a brand new HR24 & a refurb HR22 are NOT the same. Do DTV gets to decide who to give the "GT" model to and who not to and charge the exact same price? It's bad business.
Correction...it makes a few people upset. You even acknowledged it's a "very small % of customers who request a certain model."
It is a small %, so why not give those customers what they want? It wouldn't cost them that much more if anything to small % that wants it. Let's say they piss a customer off because they want to give them a refurb hr22 instead of a hr24. That customer walks because of it. Kiss the monthly income goodbye. Sure they are a huge company is it worth it to loose a customer possibly forever over a box model? Stupid, your talking thousands of dollars in revenue over the life of the average customer.
I always felt the best idea would be:
If you're paying the standard lease fee of $99 (H) or $199 (HR), then you should be able to specify the model.
If you receive any discount, then you get whatever you get.
You could at least justify that, people that are paying should certainly be able to pick the model.
Businesses always do what is profitable for them, whenever a small percentage of customers has an impact on the profits, then policies change. Not just with this issue, but with any business, the needs of the many outweigh the complaints of a few. So if you really want to get this policy changed, get yourself and everybody else that doesn't like the policy and email the office of the president so he knows your upset. Just don't expect the industry to change unless the majority of customers for all the carriers start expressing complaints.
I agree, if enough people leave and complain it will change. The problem you have people here that stand by the horrible policy and try and justify DTV's actions even know it's complete bs. DTV has such a bad reputation, "F" rating BBB, yea that's great for your company imagine. I don't need to hear trolls saying the BBB is stupid bla bla. I actually kinda agree it is, but the bottom line people use the bbb all the time and trust them. The BBB understands a business will have complaints. If complaints are properly resolved, there is no way you will have an "F" rating. Clearly they are not doing something right.
I don't know how you guys can sit here and defend an "F" rated company. The policy is wack and you guys know it. This policy by no means helps the business rating.
Edited by Sim-X, 19 April 2011 - 04:21 PM.