...DirecTV requires a 2-year programming commitment, starting from the activation date of any leased receiver...
...DirecTV does NOT promise, advertise, or guarantee that you will receive any particular model or submodel of receiver.
...in markets that don't have HD locals available via satellite, if you plan to use an OTA antenna for HD locals, you can advise DirecTV that you need your receiver to have OTA capability, and they will send you a refurb H20 or HR20, which are the only models to have built-in OTA tuners...
I'm sure we all appreciate the amount of work that went in to your post.
Unfortunately, and I really don't want to be a skunk at your garden party here, but some of the information is just not accurate.
For example, a 2-year commitment is typical for new customers or for customers moving from SD to HD (even though they gouge us another $10 for that privilege), but adding a new receiver does not necessarily restart the clock, whether you are within the 2-year period or already out of it. I am living proof of both of those scenarios not causing further commitment.
It is also not true that they don't promise; they sometimes do, yet fail to keep that promise. It appears that quite often (if the forums are any guide) poorly-informed CSRs may innocently promise and then be later over-ruled by the shipping department (CSRs should read your post more than anyone).
They also promise and sometimes keep the promise: and requesting (successfully) a HR20 is also possible even if you live in a "served" market. I am fond of the HR20 (comparatively speaking) and have requested the HR20 twice as a replacement, been promised an HR20, and had them follow through on that promise each time. And I live in a top-5 city with 18 locals including all that carry HD available on sat (this is not DISH, after all), so it is unlikely that I just got lucky twice (with 5 models available, odds are 25 to 1 against). Again, living proof. I was
careful to mention that the reason I wanted an HR20 was because I wanted to receive subchannels that DTV does not carry; maybe that is the key. Each time the CSR indicated they would write that on the order and assured me it would not likely be a problem to get the HR20. And each time, the HR20 was what showed up (they even doulble shipped me once, so I have replacement parts available on the shelf).
But never fear, the forum has editing capability.
Edited by TomCat, 19 April 2011 - 07:46 PM.