Just yesterday during chat their agent told me that ALL of their machines are the 500 gig hard drives now, that that is all they have. I guess they will tell you anything to get you to sign up. I am sure glad I found this thread.
And right this minute my husband is on the phone with a CSR who is promising him a 500 gig hard drive. It will be interesting to see what really happens.
Mine did the same thing, and forgot to mention the extra $10 HD fee. That's the problem with this thread -- it represents D*'s POLICY, but it's not what is actually DONE.
It's sad that they have a "third-party" agent go over your order after the D* agent is done with you. But it is the right thing to do. It makes the terms of the lease clearer (well, sort of). And the third-party agent did tell me about the $10 HD fee. But she did NOT correct the promise of the HR24.
It's OK, I called the installation company directly, they noted there was NO promise anywhere in their notes, and I had them put in a request for an HR24. It was granted. This is the best way to get what you want, but even that is not guaranteed unless you are firm.
So far, my experience with the HR24 is much better than my experience with the HR20 and HR21 models two years ago. So it is worth a try.