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HR20/21/22/23/24, H21/23/24/25 & R22 (National Release) - Issues/Discussion


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619 replies to this topic

#601 OFFLINE   Golfman

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Posted 10 July 2011 - 05:00 PM

The HR21-100 went from 0x4A6 to 0x4A7 on 07/07 3:30 AM EDT.

Not every HR get the same software version number. As you can see in some of the posts in this thread, some HR are getting NR 0x4AA which is a higher number then 0x4A7.


After going back and looking at Doug Brott's posts I see that 0x4A6 was listed as the NR for the HR21 back on 5/11 and was being pushed on a staggered release. That post also listed 0x4A7 as being pushed to the HR24.The CE 0x4A6 hosed my eSATA drive playlist so I rolled back to the then NR in May.

In early June 0x4A6 was pushed to my unit as the next NR and the issues I posted began. At that time 0x4A7 was still listed as the NR for the HR24 as far as I know. I looked at the firmware watcher after the push of 0x4A7 and it still listed 0x4A6 for the HR21-100.

Anyway I'll give 0x4A7 a chance to stabilize and see how it works out. Maybe I can hook up my eSATA drive and see if the playlist is recoverable. That would be a big plus.

Edited by Golfman, 10 July 2011 - 05:18 PM.

HR34-700, AM21, Samsung PN64E550 OnkyoTX-NR515 receiver 5.1 surround FIOS 50/25 high speed Internet
HR21-100,Fantom 2TB eSATA Toshiba 32AFX62, SWM, DECA, Whole Home
AT9-5LNB


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#602 OFFLINE   bobcamp1

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Posted 11 July 2011 - 08:48 AM

since the last release my 3 receivers will show their screensavers while im veiwing. pressing ok will clear it but it leaves behind an error message code 721 even though i can veiw the picture again. rebooting gets that fixed but it does the screen saver thing again in a day, a few days whatever. i hope this new release fixes this problem. dan


The leaving-behind of error messages was a bug I found when they introduced the new banner. To work around it:

1. Bring the guide up.
2. Change the channel in the picture-in-menu in the upper-right to a channel you definitely get.
3. Exit the guide. You'll be on the channel you just changed to, but the error message will be gone.

#603 OFFLINE   Bill Broderick

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Posted 12 July 2011 - 09:12 PM

Since the update, I have been having issues with MRV on my HR22-100. I keep getting the circle with the dash that tells you that you can’t play from this DVR because too many other people are streaming content from it (or whatever the official message actually says). If I reboot the DVR, I can start streaming from it again. I've gone through the house and put all other DVR's in standby, including the HR22-100, and I still have the issue. The only thing I've found that will let me stream again is to reboot the HR22-100.


I'm having the same problem. But in my case it's my HR20 that I can't play from. So far, the only thing that resolves this is to reboot the HR20.

It's happened once a week for the last three weeks.

#604 OFFLINE   oldengineer

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Posted 14 July 2011 - 07:17 AM

I am happy to report that 1 week after getting 4a7 and 6 days after doing a double RBR reset my HR21-200 is back to pre-4a6 performance and, in fact, may be a little better than it was.

2H/1J


#605 OFFLINE   lwilli201

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Posted 14 July 2011 - 06:12 PM

TV Apps are not working on my HR21-100. When I push the right arrow the black bar where the apps are supposed to be comes on then goes off and I get error message "Service Unavailable". Internet connection is ok but Network Services will not connect.
1-HR21-100, 2-HR21-700, 1 w/eSATA, all networked, unsupported MRV. AT9 Dish(110 & 119 disabled) and SWM8.

#606 OFFLINE   Athlon646464

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Posted 15 July 2011 - 05:29 AM

TV Apps are not working on my HR21-100. When I push the right arrow the black bar where the apps are supposed to be comes on then goes off and I get error message "Service Unavailable". Internet connection is ok but Network Services will not connect.


Try 'Repeat Network Setup' from the 'Network Setup' choice on your 'System Setup' menu. If that does not work, try the 'Restore Defaults' choice.

The next step would be to do a menu restart of your DVR.

The last thing to try if all of the above fail would be to re-boot your router and modem.

1 HR34-700, 1 C31-700, 1 HR24-500
Original install on April 20, 2008 - HR34 & C31 installed on August 24, 2013 - HR24 installed on July 23, 2010

Press any key to continue, or any other key to cancel.


#607 OFFLINE   mikeny

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Posted 16 July 2011 - 08:49 AM

Receiver: H25-500
Software: 0x4a8
Report Key: 20110716-2FC6

Issue: Lost ability to view either of 3 DVR PlayLists ..I realized this when I turned it on out of standby this morning.

Resolution: Rebooted H25 through menu..It then found all 3 DVRs immediately.
SL3 SWM, 3 HR24-500s, H25-500, DECA

#608 OFFLINE   billgrayny

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Posted 18 July 2011 - 04:56 PM

My HR20-700 received 04AA on July 7. I was not having response issues prior to that nor am I having response issues now.

But I do have playback freeze issues when watching recorded programs that I do not believe I had before 04AA. They seem to be triggered by fast forwarding or 30 sec skipping. Pausing the playback usually will clear up the issue.


I am still experiencing the playback freeze/audio dropout on my HR20-700. Previously I thought pausing during playback would fix the situation, but in heavy use yesterday I experienced many freezes and dropouts and the pause didn't remove the issue.

I never saw this before in 4.5 years with the HR20-700, and never before 04AA was loaded.

AU9S SlimLine to SWM8
HR44-700 HDMI to VIZIO VW42LF, Native ON
1.5 TB WD15EARS eSATA HDD
DD5.1 Audio via optical to AV Rcvr
DECA, TVersity
H21-100 HDMI to VIZIO VX37L, Native ON


#609 OFFLINE   billgrayny

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Posted 18 July 2011 - 05:00 PM

My HR20-700 with 04AA got into a mode 1 week ago where I could not rewind into the buffer and play back. If I attempted to skip back or fast back, the status bar would show me moving back into the buffer, but the actual playback stayed at real time at the end of buffer.

I managed to get proper performance back by doing a Menu Reset. Never experienced this before 04AA.

AU9S SlimLine to SWM8
HR44-700 HDMI to VIZIO VW42LF, Native ON
1.5 TB WD15EARS eSATA HDD
DD5.1 Audio via optical to AV Rcvr
DECA, TVersity
H21-100 HDMI to VIZIO VX37L, Native ON


#610 OFFLINE   GordonT

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Posted 28 July 2011 - 09:03 PM

On 07/07, I got 0x4a8 installed on both my HR24-500 DVRs. I was out of town for 12 days and when I returned I saw that the same release (0x4a8) was installed on both DVR's on 7/21. I looked in the History on both boxes and sure enough, there were software downloads on 07/07 and 07/21 (actually 2 downloads on the 21st). Is this "normal"? Is it possible that the newer release (can't remember the version number) tried to get pushed and failed?

I'm not having any issues; just curious about the repeated installations of 0x4a8.

#611 OFFLINE   Derwood

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Posted 28 July 2011 - 10:42 PM

On 07/07, I got 0x4a8 installed on both my HR24-500 DVRs. I was out of town for 12 days and when I returned I saw that the same release (0x4a8) was installed on both DVR's on 7/21. I looked in the History on both boxes and sure enough, there were software downloads on 07/07 and 07/21 (actually 2 downloads on the 21st). Is this "normal"? Is it possible that the newer release (can't remember the version number) tried to get pushed and failed?

I'm not having any issues; just curious about the repeated installations of 0x4a8.


I believe that was the day that an erroneous DL was pushed to the HR24's. I think it was called 0x8000 and had no discernible difference to 0x4a8. There were many posts on here about it and then someone realized that the wrong switch was thrown and 0x4a8 was re-pushed to all HR24's.
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H25-500
Sharp LC-70LE735U
LG 55LW5700
LG 32LK50
DirecTV since 5/2001

#612 OFFLINE   djrobx

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Posted 09 August 2011 - 11:16 PM

HR24-500

Our DVR appears to have recorded all 2 hours of last week's America's Got Talent, but we can only play the first 45 minutes of it. It gets to a certain spot and gives us the delete prompt. Tried rebooting and it does the same thing.
There were no messages about a loss of signal. We ended up deleting it.

#613 OFFLINE   balboadave

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Posted 10 August 2011 - 03:41 AM

I just got 0x4d1 on my two HR24-500s. Where are the release notes? :D

#614 OFFLINE   mthompso105

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Posted 10 August 2011 - 09:29 AM

I just got 0x4d1 on my two HR24-500s. Where are the release notes? :D

I too got 0x4d1 on my HR22/100 early this am. It least it does not seem to have done any harm.

#615 OFFLINE   MarkEHansen

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Posted 11 August 2011 - 07:21 AM

Are there any release notes for 0x4d1? I've looked all through this thread and can't find them.

#616 OFFLINE   hiker

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Posted 11 August 2011 - 07:42 AM

Hello! Anybody there? The board must be on auto pilot, everyone on vacation? :sure:

5 of 7 HR20s got 0x4d1 here. What's up?
DirecTV customer since 1994
DirecTV H23-600 0x462c
DirecTV HR20-100 (qty 4) 0x62c
DirecTV HR20-700 (qty 5) 0x62c
TiVo Series 3 Comcast

#617 OFFLINE   Stuart Sweet

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Posted 11 August 2011 - 07:46 AM

The only difference is under-the-hood improvements.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#618 OFFLINE   murry27409

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Posted 11 August 2011 - 07:49 AM

My HR20-100 got it as well, but not my HR22-100.
HR20-100
HR22-100

#619 OFFLINE   hiker

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Posted 11 August 2011 - 08:06 AM

The only difference is under-the-hood improvements.

Could this update be a fix for Excruciatingly slow DVRs: a potential fix?
DirecTV customer since 1994
DirecTV H23-600 0x462c
DirecTV HR20-100 (qty 4) 0x62c
DirecTV HR20-700 (qty 5) 0x62c
TiVo Series 3 Comcast

#620 OFFLINE   Stuart Sweet

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Posted 11 August 2011 - 08:10 AM

First of all, no. That fix was on the backend.

Second of all, please continue discussion on the new national release in the new thread at the top of this forum.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.




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