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Guest Message by DevFuse

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Caller ID switches to "Name unavailable"

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51 replies to this topic

#51 OFFLINE   TulsaOK


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Posted 05 August 2011 - 08:51 PM

I got a call today from Ooma; not sure if it was a technical support person or not as she was rather vague as to her function. I explained the issue I had been reporting and she didn't seem to think it was an Ooma issue. I further explained that it only happened on the Telo and not the Hub and perhaps Engineering could determine what the difference in the two units might be. She told me if I wanted that feature to work I should buy the Hub. I politely thanked her and ended the conversation. I don't see this issue getting much traction with Ooma. I was rather disappointed in the response.
I'm still convinced it's an Ooma issue.
I also notice, on a separate issue, that the 722k does not recognize incoming calls on my second line.
<span style='font-size: 10px;'>“Life is hard; it's harder if you're stupid.”<br /> - John Wayne</span><br /><br />Avatar: Tanner 1992 - 2009

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#52 ONLINE   harsh


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Posted 06 August 2011 - 12:44 AM

I also notice, on a separate issue, that the 722k does not recognize incoming calls on my second line.

Does the service/device support CID on line 2?

IIRC, some of the "free second line" offerings don't support incoming calls on the second line and you're forced to use call waiting on line 1.
Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK

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