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Is 922 Going Away?


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101 replies to this topic

#26 OFFLINE   356B

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Posted 30 August 2011 - 10:57 AM

This cloak of silence really sucks! Remote Access seemingly eliminated by proxy, and reports of discouraging new Dish subscribers from getting the supposed latest equipment. Dish should just come clean......
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#27 OFFLINE   peano

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Posted 31 August 2011 - 04:20 AM

Another poster here who works for Dish says the 922 has been discontinued. I will try to find the post.

No offense to the DIRT Team, but I think they are being kept in the dark about the end of the 922.

#28 OFFLINE   olguy

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Posted 31 August 2011 - 06:46 AM

If the 922 has been discontinued someone forgot to update the web site. It's at the top of the Dish HD DVR - Digital Video Recorders page.
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#29 OFFLINE   brucegrr

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Posted 31 August 2011 - 10:34 AM

I have one 922. I wanted to upgrade our 612 to a 922. (and I knew there would be an upgrade fee) The CSR said she couldn't do that. If I wanted a 922 I would have to buy it. That wasn't going to happen so I got a 722 for free. This happened last week...

#30 OFFLINE   olguy

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Posted 31 August 2011 - 11:16 AM

I have one 922. I wanted to upgrade our 612 to a 922. (and I knew there would be an upgrade fee) The CSR said she couldn't do that. If I wanted a 922 I would have to buy it. That wasn't going to happen so I got a 722 for free. This happened last week...

I seem to recall that there was a limit of 1 leased 922 per account. At least that was the topic of several discussions last year when the 922 first appeared.
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#31 OFFLINE   356B

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Posted 31 August 2011 - 12:16 PM

I seem to recall that there was a limit of 1 leased 922 per account. At least that was the topic of several discussions last year when the 922 first appeared.

Ditto, they told me the same thing. One lease per account, I find it curious though...money is money, even for Dish TV.
Thank you and
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#32 OFFLINE   Stewart Vernon

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Posted 31 August 2011 - 01:43 PM

Another poster here who works for Dish says the 922 has been discontinued. I will try to find the post.

No offense to the DIRT Team, but I think they are being kept in the dark about the end of the 922.


I don't recall seeing such a post... at least not by a credible source.

They seem to still be developing the 922... and I've seen no evidence of anything about-to-release that would take its place as the flagship receiver... so I can't imagine Dish has any current plans to stop making this receiver at this time.

I could be wrong... but it would be a VERY odd thing.

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#33 ONLINE   P Smith

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Posted 31 August 2011 - 01:57 PM

Well, I wouldn't say so if you're expecting XiP813 this fall or winter ...

#34 OFFLINE   Inkosaurus

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Posted 31 August 2011 - 04:26 PM

Im a dish CSR :D

So heres the low down on the 922 situation and whats been happening since about Late april/May-ish if i remember correctly. Take what you will with this info and make your own opinions ^^

-In early Late april/may direct sales agents started reporting in the dish network internal forums that they no longer had the option to set up new accounts with a vip922 receiver. Of course the first assumption was it was a bug, after many posts of sales agents confirming the issue the final response from the higher ups was. That it was not a bug and that the 922 was purposely removed from sales agents when creating accounts.

-About a week later an update surfaces in the thread that if a new customer wants to sign up with a 922 they have to do so through a retailer as its no longer possible through a CSR on the phone.

-The Sling adapter Rebate goes live to get customers the same functionality as a 922 for pretty much free*after redeeming the 99$ gift card*.

-Front line agents are told to sell a vip722+sling adapter+rebate to a customer if they bring up the "Dish tv everywhere" commercial rather then bringing up the vip922. We are specifically told to only sell a vip922 if the customer specifically asks about it. Aka, the customer needs to do the name drop first.

Ive asked several times and the consensus is, we are not discontinuing the 922... just walking away for awhile.

#35 OFFLINE   peano

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Posted 31 August 2011 - 04:41 PM

Thanks Inkosaurus. It was your post in another thread I was referring to. Thanks for the additional info.

#36 OFFLINE   Stewart Vernon

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Posted 31 August 2011 - 04:45 PM

Well, I wouldn't say so if you're expecting XiP813 this fall or winter ...


But do we? I think the 922 was actually shown at CES two consecutive years before it actually became available.

The XiP hasn't been shown anywhere yet has it? We might still be a ways off before that sees the light of day.

Also, the 922 like other receivers didn't come out of the gate firing on all cylinders... so usually Dish likes to have something else stable around when they introduce the next big thing.

As for the CSRs and not pushing the 922... I honestly wouldn't be surprised if there has been customer backlash from two areas:

1. the $200 upgrade fee
2. poorly informed installations

That fee isn't a cheap one... so people expect a lot... then they can't use their receiver right for a couple of days... and not all the installers apparently are informed about what to expect with the 922. We also have reports of customers who receive replacement 922 receivers having difficulty activating them and taking the first firmware update.

I wouldn't be surprised if Dish is taking a step back to isolate their internal problems... before going back to pushing the 922 once they figure out how to fix those customer issues.

It may also be worth considering... Echostar makes the 922. Dish is essentially buying the 922 from Echostar... Echostar could sell that receiver to cable or other satellite companies... and at one point I thought we were hearing that part of the split of Echostar and Dish was to pursue just that sort of thing... Echostar making hardware not just for Dish. Maybe that plays a part sometimes too.

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#37 OFFLINE   Inkosaurus

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Posted 31 August 2011 - 05:08 PM

..

Edited by Inkosaurus, 11 November 2011 - 06:08 PM.


#38 OFFLINE   garygaryj

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Posted 31 August 2011 - 07:52 PM

I'm one of those who called up Dish (walking away from DirecTV after 14 years) and asked specifically for the VIP 922 by name on May 1, for a June 1 installation.

Good installation. Good equipment. Somewhat good software - needs some improvement, but really, it is everything that I need, and with the lower prices of Dish in general, I'm very happy.

I know they have a ways to go in software development, and I have tried to take the tack of being positive, rather than negative, feeling that this is the best way to break through that 'wall of silence.' I've had some limited success, and there is good indication that one or two of the easier items suggested may make it into the next software release. I do know that they are still working on new future software releases for the 922 - something that would not be too common for something being discarded.

So my impression is that they *do* plan to keep the 922, and may be doing some re-grooming, so in the end, they can have a big "win" on their hands. The XiP series may be great, but it won't be the right fit for everyone. I think the 922 will become better, and will "win" in the marketplace, and will stick around for some time. At least I hope that very much.

#39 ONLINE   P Smith

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Posted 31 August 2011 - 08:04 PM

Oh, you just remind about other 'nail in the coffin' - new SW - we didn't get it for long time if you count intervals between last few versions.
Bad sign !

#40 OFFLINE   Stewart Vernon

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Posted 31 August 2011 - 09:22 PM

I feel like I should say that I'm very pleased with my 922... but I'm also an early-adopter and fairly technical... so I can live through some of those initial installation glitches that most customers would rightfully freak out about.

I grant you that most customers who pay $200 for the right to get the 922 should be expecting more than they are getting on day 1... day 2... and sometimes day 3.

I think at least half of those customers, though, would be patient on those initial glitches IF they were given a one-sheet describing "what to expect with your new 922" and if the installer goes over it with them. I've always found it odd that the 922 is one of those receivers that required a truck roll, but we were reading stories about customers whose installer said it was the first 922 they had seen.

I know my father had a similar experience with his cable company and those older cablecards. They wouldn't let him self-install... but sent a guy out who had never installed one before! The guy had lots of trouble, and my father had to help... and he reamed out the cable company for saying it needed a "trained" person as the reason why he couldn't do it... then sending an untrained person.

Dish isn't alone... I find a lot of companies where I have worked really drop the ball on internal communications AND on training service people for their products.

Most companies don't see the value in this kind of communication, and yet they are probably losing millions on disgruntled customers and higher-than-normal call volume for things that could have been avoided.

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#41 OFFLINE   MaryB@DishNetwork

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Posted 31 August 2011 - 09:52 PM

Another poster here who works for Dish says the 922 has been discontinued. I will try to find the post.

No offense to the DIRT Team, but I think they are being kept in the dark about the end of the 922.


Again, the VIP922 Sling loaded DVR is our newest receiver and it is not going away. There is a marketing campaign that now has our sales associates pushing the VIP722 with Sling Adapter Rebate as a high priority. The VIP922 is an awesome receiver and DISH Network is still improving on it features. :)

The entire DISH Internet Response Team was given the Advanced Broadband Training for Troubleshooting Sling and Sling related Broadband issues.

Edited by MaryB@DishNetwork, 31 August 2011 - 10:05 PM.

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#42 OFFLINE   BenJF3

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Posted 01 September 2011 - 02:44 AM

I am actively looking at going back with Dish after about 6 years. Had them prior to moving to a new area and upon relocating, liked what cable was offering and got a killer new sub deal. However, the new hardware and DVR software they foisted upon us leaves MUCH to be desired and I'm having continued issues with the other services as of late. The 922 would be my choice for receiver, so I'm glad to hear they are not getting rid of it. That said, I'm extremely concerned about an install. Last time I had issues was due to a shoddy subcontractor. I'll continue to hunt the forum for further info.
BAN the FCC!

#43 OFFLINE   Ray C@DISH Network

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Posted 01 September 2011 - 08:14 AM

BenJF3,
Unless you are located in a rural area, most of the times we have our DNS technician who perform our installations. We will use contractors if we are too busy or if the customer is located in a rural area. I had a contractor install my service. He was actually very good. I haven't had any problems with my installation since it was installed. If you have any questions, please PM me. Thanks.

#44 OFFLINE   khearrean

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Posted 09 September 2011 - 02:12 PM

Again, the VIP922 Sling loaded DVR is our newest receiver and it is not going away. There is a marketing campaign that now has our sales associates pushing the VIP722 with Sling Adapter Rebate as a high priority. The VIP922 is an awesome receiver and DISH Network is still improving on it features. :)

The entire DISH Internet Response Team was given the Advanced Broadband Training for Troubleshooting Sling and Sling related Broadband issues.


I asked this in another thread a few weeks ago and again would like to ask. I have been a Dish customer for 16 years & currently have (2) 211k's. I have never had a DVR, but keep hearing how much I'm missing. I am one of these that like all the bells & whistles and was wondering if the 922 would be the better choice for me? I do not care about the sling capabilities, but have read in several places that the 922 has a better interface, faster channel response and plain & simply a better looking EPG, etc. But for the add'l $200, would it be worth it for me? That's the question I'm still struggling with. Any add'l suggestions?

Ken
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#45 OFFLINE   356B

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Posted 09 September 2011 - 02:23 PM

It was worth it for me.......that said it was a process, the Sling in particular, which is relatively stable with Dish Online.....lately. Aside from that I think it's great, some don't seem to think it's worth the extra expense, maybe because they don't have it, each their own.
I have had no serious issues but some have......how's that for a disclaimer?
If you want vanilla get the 722K, I have it too, it's a good unit but not as interesting as the 922....at least for me.
Thank you and
Best of luck

#46 ONLINE   P Smith

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Posted 09 September 2011 - 02:33 PM

For me it would be simple - if a person bring to the table a $200 word, no deal (adding no Sling interested).
The 722k has same power (less RAM) and could be next successor of 922's graphic interface. Look what is coming (read engadget site for the news) to less powerful DTV DVRs soon.

#47 OFFLINE   big boot

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Posted 09 September 2011 - 04:34 PM

Any of the dvr's will be a huge step up if you never had one before. You can't lose either way.

#48 OFFLINE   Jhon69

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Posted 10 September 2011 - 09:15 AM

For me it would be simple - if a person bring to the table a $200 word, no deal (adding no Sling interested).
The 722k has same power (less RAM) and could be next successor of 922's graphic interface. Look what is coming (read engadget site for the news) to less powerful DTV DVRs soon.



I would like the 922's guide,or something similar on my 722k.;):D

#49 OFFLINE   Jhon69

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Posted 04 October 2011 - 08:31 AM

For me it would be simple - if a person bring to the table a $200 word, no deal (adding no Sling interested).
The 722k has same power (less RAM) and could be next successor of 922's graphic interface. Look what is coming (read engadget site for the news) to less powerful DTV DVRs soon.



So since my last post it has been reported that Dish Network would make the 922 available to certain customer's for a 24 month commitment after Oct.1st.

I called in to request an upgrade and was denied,but in all honesty Dish Network did upgrade me to the 722k/wMT2 in Jan.2011.The main reason I wanted to upgrade to the 922 was the updated GUI,otherwise I am totally happy with my 722k/wMT2.So hopefully Dish Network will realize that updating their GUI on their 722k will help reduce the requests for the 922.:)

#50 OFFLINE   bnewt

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Posted 04 October 2011 - 09:17 AM

Does the 922 function like the 722 with respect to the home distribution?

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