Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

What does DIRECTV's Protection Plan cover?


  • Please log in to reply
28 replies to this topic

#1 OFFLINE   A_Bear

A_Bear

    AllStar

  • Registered
  • 82 posts
Joined: Jun 16, 2011

Posted 19 June 2011 - 04:54 PM

The protection plan covers:

Labor and hardware to restore service, including:
Receiver replacement.
Replacing worn fittings or cable.
Replacing cables, broken splitters, or multi-switches.
Realigning dish.
Realigning off-air antenna ONLY if customer got the antenna through the HD or HD-DVR Equipment Offer.
Dish relocation for line of sight problems or to improve signal strength.
Does not apply if customer wants dish relocated for cosmetic reasons or if customer builds additional structures or plants trees on their property.


Does not include:

Damage due to neglect or abuse.
Upgrades such as additional outlet installations.
Add-on or custom equipment.
Running additional cable for products such as TiVo or Spanish-language programming.
Realigning off-air antenna for analog channels.
Realigning off-air antenna for digital (HD) channels if customer did NOT get HD or HD-DVR Equipment Offer.
Additional custom work is paid directly from the customer to technician.


also when addin the protection plan with a service call, replacement receiver, replacement remote, that item is free of charge

also note that Protection Plan coverage and billing will begins in 1 month from the day you add it (after the 30-day No Claim period.)

...Ads Help To Support This SIte...

#2 OFFLINE   Kevin F

Kevin F

    Hall Of Fame

  • Registered
  • 1,128 posts
Joined: May 09, 2010

Posted 19 June 2011 - 05:00 PM

We should make this a sticky
Kevin

Good TV (Cable). Better TV (Dish Network). DirecTV.

My Setup

#3 OFFLINE   matt

matt

    Hall Of Fame

  • Registered
  • 4,858 posts
Joined: Jan 11, 2010

Posted 19 June 2011 - 08:51 PM

What about the AM21? It seems hit and miss, depending on who/how you ask.
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#4 OFFLINE   MrShowtime

MrShowtime

    Legend

  • Registered
  • 244 posts
Joined: Apr 08, 2009

Posted 20 June 2011 - 05:04 AM

also includes replacement remotes

And the dish realignment after roof replacement seems hit or miss. Some people say it was covered and others have said they got charged the $50...

#5 OFFLINE   Mike Bertelson

Mike Bertelson

    6EQUJ5 WOW!

  • Moderators
  • 13,919 posts
Joined: Jan 24, 2007

Posted 20 June 2011 - 06:02 AM

also includes replacement remotes

And the dish realignment after roof replacement seems hit or miss. Some people say it was covered and others have said they got charged the $50...

I had a dish moved under the PP due to LOS issues. I've also had an alignment problem (apparently not everything was properly tightened after the dish was moved) and it was covered. I would think an alignment would always be covered.

However, I'll bet having a dish moved for non-technical reasons would likely not be covered. e.g. if having a roof replaced and need the dish put reinstalled I don't think would be covered on PP.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#6 OFFLINE   kevinwmsn

kevinwmsn

    Hall Of Fame

  • Registered
  • 1,346 posts
Joined: Aug 19, 2006

Posted 20 June 2011 - 07:17 AM

I know it covered replacing power injectors. I don't know if it covers DECA units?
my setup here

#7 OFFLINE   Mike Bertelson

Mike Bertelson

    6EQUJ5 WOW!

  • Moderators
  • 13,919 posts
Joined: Jan 24, 2007

Posted 20 June 2011 - 07:38 AM

I know it covered replacing power injectors. I don't know if it covers DECA units?

IIUC, is covers all DirecTV related equipment. That would include DECA adapters.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#8 OFFLINE   The Merg

The Merg

    1*

  • Registered
  • 10,265 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 20 June 2011 - 08:21 AM

What about the AM21? It seems hit and miss, depending on who/how you ask.


The AM21 is considered an accessory and is technically not covered.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#9 OFFLINE   The Merg

The Merg

    1*

  • Registered
  • 10,265 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 20 June 2011 - 08:25 AM

I know it covered replacing power injectors. I don't know if it covers DECA units?


They will be covered as they are necessary for the operation of the system.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#10 OFFLINE   wingrider01

wingrider01

    Hall Of Fame

  • Registered
  • 1,764 posts
Joined: Sep 09, 2005

Posted 21 June 2011 - 05:25 AM

have had a couple of DVR's replaced due to near miss of a lighting strike also - owned replaced with owned

#11 OFFLINE   Mike Bertelson

Mike Bertelson

    6EQUJ5 WOW!

  • Moderators
  • 13,919 posts
Joined: Jan 24, 2007

Posted 21 June 2011 - 05:40 AM

have had a couple of DVR's replaced due to near miss of a lighting strike also - owned replaced with owned

Owned replaced as owned with the Protection Plan. Otherwise owned is replaced with leased.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#12 OFFLINE   Mike Bertelson

Mike Bertelson

    6EQUJ5 WOW!

  • Moderators
  • 13,919 posts
Joined: Jan 24, 2007

Posted 21 June 2011 - 05:43 AM

The AM21 is considered an accessory and is technically not covered.

- Merg

Don't quote me on this but I seem to remember that if the AM21 is necessary for locals in HD (i.e. DirecTV doesn't carry the HD locals) it is covered. I'm gonna have to searching to verify.

Mike

Edited by Mike Bertelson, 21 June 2011 - 05:59 AM.

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#13 OFFLINE   Impala1ss

Impala1ss

    Godfather

  • Registered
  • 280 posts
Joined: Jul 22, 2007

Posted 21 June 2011 - 08:06 AM

Suggest that this should be a "sticky."

#14 OFFLINE   matt

matt

    Hall Of Fame

  • Registered
  • 4,858 posts
Joined: Jan 11, 2010

Posted 21 June 2011 - 10:46 PM

I read a thread once where someone tricked the PP CSR into replacing it:

Poster: "What does the PP cover?"
CSR: "Dish, cables, receiver...."
Poster: "So everything in the system then?"
CSR: "Yes."
Poster: "Good, because my AM21 has quit working."

IIRC they replaced it. Could have been a generous CSR no HD local thing, as we know mileage may vary.
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#15 OFFLINE   georule

georule

    Hall Of Fame

  • DBSTalk Club
  • 1,590 posts
Joined: Mar 31, 2010

Posted 21 June 2011 - 10:59 PM

And the dish realignment after roof replacement seems hit or miss. Some people say it was covered and others have said they got charged the $50...


If that's "official language" in Post #1, then I'd say its got to be covered. The scope is unqualified in the "giving language" section and nothing in the "taking away" language section covers it. Tho having said that, there must be some unstated qualification on Realign Dish having to do with signal strength --otherwise they'd be on the hook for the types who try to insist on a truck roll to improve a 95% signal strength.

#16 OFFLINE   wingrider01

wingrider01

    Hall Of Fame

  • Registered
  • 1,764 posts
Joined: Sep 09, 2005

Posted 22 June 2011 - 05:09 AM

Owned replaced as owned with the Protection Plan. Otherwise owned is replaced with leased.

Mike


I knew that own was replaced with owned, but in another post the OP stated "Acts of God" was not covered. Meant to replay there but hit the wrong chain. Have had units replace by the PP becauase of near lighting strikes

#17 OFFLINE   The Merg

The Merg

    1*

  • Registered
  • 10,265 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 22 June 2011 - 05:17 AM

Don't quote me on this but I seem to remember that if the AM21 is necessary for locals in HD (i.e. DirecTV doesn't carry the HD locals) it is covered. I'm gonna have to searching to verify.

Mike


I suppose in that case you could articulate that the AM21 is necessary for the operation of the system in order for the subscriber to receiver local channels as otherwise they would not have locals.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#18 OFFLINE   CCarncross

CCarncross

    Hall Of Fame

  • Registered
  • 7,058 posts
  • LocationJackson
Joined: Jul 19, 2005

Posted 22 June 2011 - 08:52 AM

I suppose in that case you could articulate that the AM21 is necessary for the operation of the system in order for the subscriber to receiver local channels as otherwise they would not have locals.

- Merg


Locals at all, or locals in HD? I don't think that argument flies if its just for HD when you have SD locals...

#19 OFFLINE   The Merg

The Merg

    1*

  • Registered
  • 10,265 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 22 June 2011 - 11:44 AM

Locals at all, or locals in HD? I don't think that argument flies if its just for HD when you have SD locals...


I would probably say "no locals at all". I agree that you'd have a hard time articulating the "absolute" need for the AM21 if you had any form of locals.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#20 OFFLINE   billsharpe

billsharpe

    Hall Of Fame

  • Registered
  • 2,271 posts
  • LocationSouthern California
Joined: Jan 25, 2007

Posted 22 June 2011 - 03:20 PM

I would probably say "no locals at all". I agree that you'd have a hard time articulating the "absolute" need for the AM21 if you had any form of locals.

- Merg


Two neat features of OTA, either with the AM21 or HR20:

You can see the program listings for the OTA stations easily, at least for the ones Tribune displays in the guide.

You can record from these channels -- nice to have during rain fade even if you've got the channels via DirecTV already.

I'd be pretty unhappy to be stuck with SD locals if I owned an HD TV set.
Bill

Family room: Sony Bravia KDL-40SL130
Living room: Sceptre 32 inch




Protected By... spam firewall...And...