Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Can high heat affect signal strength?


  • Please log in to reply
45 replies to this topic

#26 OFFLINE   David MacLeod

David MacLeod

    Hall Of Fame

  • Registered
  • 5,689 posts
Joined: Jan 29, 2008

Posted 03 July 2011 - 04:12 PM

well you have to call and ask them.
Dave MacLeod
S.I.H.

...Ads Help To Support This Site...

#27 OFFLINE   sigma1914

sigma1914

    Hall Of Fame

  • DBSTalk Club
  • 14,203 posts
  • LocationAllen, TX
Joined: Sep 05, 2006

Posted 03 July 2011 - 04:12 PM

Is there any way to ask them to come out and not end up with a several hundred dollar bill to have the dish relocated to another spot tho?

I'm kind of broke lately.


Times are tough, so maybe they'll work with you. I take it that you don't have the Protection Plan?
If you stop responding to them or put them on ignore, then eventually they'll go away.

#28 OFFLINE   Avder

Avder

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,395 posts
Joined: Feb 06, 2010

Posted 03 July 2011 - 04:38 PM

Times are tough, so maybe they'll work with you. I take it that you don't have the Protection Plan?


Nope. All my receivers are leased, so it never even came to mind.

#29 OFFLINE   Avder

Avder

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,395 posts
Joined: Feb 06, 2010

Posted 03 July 2011 - 04:39 PM

Also, since heat has basically been ruled out, could a mod, add something like "It was a tree all along" to the title of this thread or something?

#30 OFFLINE   west99999

west99999

    Icon

  • Registered
  • 992 posts
Joined: May 11, 2007

Posted 03 July 2011 - 04:46 PM

a relocate will only cost u $49

#31 OFFLINE   CrazyHeartz

CrazyHeartz

    New Member

  • Registered
  • 3 posts
Joined: May 28, 2011

Posted 03 July 2011 - 05:27 PM

You can still add the Protection Plan, and the service call will be waived for the sfss. It if turns out to be a line of sight problem, I am sure that D** will work with you. You won't be billed for the Protection Plan for 30 days, so no funds immediately out of pocket. :-)

#32 OFFLINE   P Smith

P Smith

    Mr. FixAnything

  • Registered
  • 20,217 posts
  • LocationMediterranean Sea
Joined: Jul 25, 2002

Posted 03 July 2011 - 05:36 PM

Heat is one of the major enemies of electronics but most electronic equipment (such as satellite equipment) is most often designed and tested for extreme conditions (down to at least -20 degs F and up to at least 120 degs F at least). I know because I am an Electrical Engineer. I would check all coax connections, dish connection to your home, etc.


If you work for CE, then you should know hand handled devices (PDA, smartphones, eBooks) usually tested in env. chambers up to 50 degree C and 95% humidity. Lower range usually depend of a components, Li-Ion battery cannot go to freezing temp.

#33 OFFLINE   JimAtTheRez

JimAtTheRez

    Legend

  • Registered
  • 232 posts
Joined: May 08, 2008

Posted 03 July 2011 - 08:28 PM

I feel your pain. My signal strengths go from 97 to 0 and back. I am getting pixelation and 771 on both locals and nationals, HD and SD. D has been out here once, and repaired a loose connection, but it is back again. This situation comes and goes, but it happens on all 4 of my HD DVR's. I do have the protection plan, so there is no cost to me (unless you count the time...you know 8-12 means 1:15....or the aggravation of going to watch a recorded program (I watch nothing live except news or sporting events) only to see a partial recording or a recording that is closer to a slide show. Anyway, any ideas? D is coming back out next Friday, but I would accept any advice. TIA.

“The problem with quotes from the internet is that you cannot always verify the authenticity.”

---------Abraham Lincoln


#34 OFFLINE   Avder

Avder

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,395 posts
Joined: Feb 06, 2010

Posted 03 July 2011 - 10:24 PM

So it sounds like my best option is to add the protection plan and then ask for them to come look at a line of sight issue.

#35 OFFLINE   P Smith

P Smith

    Mr. FixAnything

  • Registered
  • 20,217 posts
  • LocationMediterranean Sea
Joined: Jul 25, 2002

Posted 03 July 2011 - 11:44 PM

Yeah. And get chainsaw ready :).

#36 OFFLINE   azarby

azarby

    Hall Of Fame

  • DBSTalk Club
  • 4,080 posts
Joined: Dec 15, 2006

Posted 04 July 2011 - 12:17 PM

I feel your pain. My signal strengths go from 97 to 0 and back. I am getting pixelation and 771 on both locals and nationals, HD and SD. D has been out here once, and repaired a loose connection, but it is back again. This situation comes and goes, but it happens on all 4 of my HD DVR's. I do have the protection plan, so there is no cost to me (unless you count the time...you know 8-12 means 1:15....or the aggravation of going to watch a recorded program (I watch nothing live except news or sporting events) only to see a partial recording or a recording that is closer to a slide show. Anyway, any ideas? D is coming back out next Friday, but I would accept any advice. TIA.


Since it is common to all receivers, It could be the LNB or a bad cable, not just a bad connector.

#37 OFFLINE   Avder

Avder

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,395 posts
Joined: Feb 06, 2010

Posted 04 July 2011 - 07:35 PM

Yeah. And get chainsaw ready :).


Its the top of my neighbors tree. I'm not doing anything illegal, and if I did, it sure wouldnt be that loud.

#38 OFFLINE   P Smith

P Smith

    Mr. FixAnything

  • Registered
  • 20,217 posts
  • LocationMediterranean Sea
Joined: Jul 25, 2002

Posted 04 July 2011 - 08:29 PM

You could ask his permission ...

#39 OFFLINE   RobertE

RobertE

    Hall Of Fame

  • Registered
  • 8,024 posts
Joined: Jun 09, 2006

Posted 04 July 2011 - 08:31 PM

I'm not quite sure how hot/cold or day/night is going to make a difference with a tree. :confused:
Have an Error or Diagnostic code? Find out what it means and how to fix it here: Click Me
Having issues with your HD locals? Report them here: Click Me
Is your receiver compatible with MRV? Check Here

#40 OFFLINE   Rich

Rich

    Hall Of Fame

  • DBSTalk Club
  • 22,054 posts
  • LocationPiscataway, NJ
Joined: Feb 22, 2007

Posted 05 July 2011 - 06:01 AM

So it sounds like my best option is to add the protection plan and then ask for them to come look at a line of sight issue.


Amazing how many folks see no need for the Protection Plan until...

Rich

#41 OFFLINE   maartena

maartena

    Hall Of Fame

  • Registered
  • 2,826 posts
Joined: Nov 01, 2010

Posted 05 July 2011 - 03:07 PM

Is there any way I can get a free tech visit and dish relocation out of this? Aren't installers supposed to ensure X amount of years before trees or whatever grow and get in the dish's way?


No. The installer is not there to "guesstimate" the growth rate of a certain tree. Your neighbor could have planted a fast growing tree a few days before install, and some trees can grow up to 10 to 15 feet per year.

They only have to get LOS at the time of the install. If nature gets in the way 3 years later because something grew, its all on you.
[Disclaimer] The definition of "soon" is based solely on DirecTV's interpretation of the word, and all similarities with dictionary definitions of the word "soon" are purely coincidental and should not be interpreted as a time frame that will come to pass within a reasonable amount of time.

I am the Stig.

#42 OFFLINE   Avder

Avder

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,395 posts
Joined: Feb 06, 2010

Posted 06 July 2011 - 01:21 PM

So how soon after I add the protection plan do you guys think I should call them?

#43 OFFLINE   lesz

lesz

    Legend

  • Registered
  • 216 posts
Joined: Aug 03, 2010

Posted 06 July 2011 - 02:03 PM

So how soon after I add the protection plan do you guys think I should call them?


If it was my system, I'd take a different approach.

I'd call DIRECTV and use the automated system to ask for tech support. I would then tell them that my signal levels are fluctuating and go through whatever troubleshooting hoops that they make you go through. Since I am not 100% certain, from what you have said, that the problem is a line of sight issue, I wouldn't even mention anything about trees. If you do this, there is a very good chance that they will set up a truck roll for you at no cost even without the protection plan. They have done so for me, and, if your account is in good standing, chances are very good that they will do so for you.

On the other hand, the approach that you are currently considering doesn't seem to me to be the best. You are considering signing up for the protection plan and committing yourself to one year of the protection plan and at least $84 in protection plan charges to avoid a service call that might well be free but that, at worst, is going to cost you $49. And, while you are delaying in calling them, you are continuing to add days when you are not getting the full benefit of the programming for which you are paying.

Also, if you want to make a rough check on your own to confirm whether or not line of sight is the problem, take a yardstick to the dish. Place one end of the yardstick at the base of the dish where the LNB arm is attached, and rest the other end of the yardstick on top of the array of LNBs. This will not give a perfect indication of your pointing, but it will give a rough approximation. As you look toward the direction that the top of the yardstick is pointing and if there are no obstructions in the arc between 99 and 103 degrees, it is unlikely that pointing is your issue.

#44 OFFLINE   Avder

Avder

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,395 posts
Joined: Feb 06, 2010

Posted 06 July 2011 - 06:30 PM

If it was my system, I'd take a different approach.

I'd call DIRECTV and use the automated system to ask for tech support. I would then tell them that my signal levels are fluctuating and go through whatever troubleshooting hoops that they make you go through. Since I am not 100% certain, from what you have said, that the problem is a line of sight issue, I wouldn't even mention anything about trees. If you do this, there is a very good chance that they will set up a truck roll for you at no cost even without the protection plan. They have done so for me, and, if your account is in good standing, chances are very good that they will do so for you.

On the other hand, the approach that you are currently considering doesn't seem to me to be the best. You are considering signing up for the protection plan and committing yourself to one year of the protection plan and at least $84 in protection plan charges to avoid a service call that might well be free but that, at worst, is going to cost you $49. And, while you are delaying in calling them, you are continuing to add days when you are not getting the full benefit of the programming for which you are paying.

Also, if you want to make a rough check on your own to confirm whether or not line of sight is the problem, take a yardstick to the dish. Place one end of the yardstick at the base of the dish where the LNB arm is attached, and rest the other end of the yardstick on top of the array of LNBs. This will not give a perfect indication of your pointing, but it will give a rough approximation. As you look toward the direction that the top of the yardstick is pointing and if there are no obstructions in the arc between 99 and 103 degrees, it is unlikely that pointing is your issue.


Good plan. I think I'll go with that. Thanks for the detailed post!

#45 OFFLINE   Avder

Avder

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,395 posts
Joined: Feb 06, 2010

Posted 20 July 2011 - 04:15 PM

Just wanted to let anyone interested know that I finally got a tech to come out to look at this, and the first thing he said when I opened the door is "your neighbors tree is in the way".

He moved the dish close to the apex of my roof. No idea how long that will keep said tree from getting in the way, since when I had it installed 18 months ago it wasn't a problem.

#46 OFFLINE   P Smith

P Smith

    Mr. FixAnything

  • Registered
  • 20,217 posts
  • LocationMediterranean Sea
Joined: Jul 25, 2002

Posted 20 July 2011 - 06:01 PM

Talk to an owner of the tree - perhaps you could trim it in your favor ?




Protected By... spam firewall...And...