Training is the main problem.
Techs that want to do a good job have to really struggle to get the information they need and techs that don't care as much, well....
This forum works with DirecTV engineering so we may know more and sooner than the rest of DirecTV.
Well, it sounds like if I can get the CCK, then all will be well. I can undo the mess behind my receivers and tidy up the attic. I'll call the installer back on Monday and explain what I need. If he can get it, great. If not then I'll call back to DTV and ask for it.
I'll post the next update when something happens.
I really appreciate it!
Edited by Rik756, 17 July 2011 - 11:25 AM.