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D11-100 lost closed captioning
Posted 04 July 2011 - 02:08 AM
Every satellite channel that has used closed captioning previously including Weather, CNN, Disney, etc were working fine until 2 days ago. I would understand sloppy station if it was just a few channels but it's nearly 100 channels I checked that did have working caption previously. It's as if the pass through caption feature was disabled on the receiver.
I poked around D11-100 setting and checked the manual, no mention of closed captioning anywhere. So why is the closed captioning not working anymore?
I am deaf and I completely depend on CC to get me through the important programs. Where is the setting to re-enable CC pass through?
Posted 04 July 2011 - 08:04 AM
If you have not done so yet, try a red button reset. There is a small red button under the cover to the access card. Push it and it will reset the receiver.
If that does not help, you need to contact DirecTV. Their TTY service is at 1-800-779-4388 or by email via their main web site http://www.directv.c...ent/contact_us? to work this issue.
There are CC options available on high-definition receivers. If you cannot get a resolution to the problem with the D11, an upgrade to HD would give you a solution.
Posted 04 July 2011 - 10:35 PM
I'll try the phone number tomorrow and see what else can be done.
Posted 05 July 2011 - 08:19 AM