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Guest Message by DevFuse



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25 replies to this topic

#26 OFFLINE   dmurphy


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Posted 18 July 2011 - 10:34 AM

One suggestion is to suspend DIRECTV for a few months while you test time warner. You might decide you want to switch back and this would be the easiest way to switch back.

Indeed, Tom!

As you know, I recently bought a new home and it just so happens to be in a FiOS area.

After "running the numbers", changing from a Cable Internet+Phone & DirecTV bundle to a FiOS bundle will save me $100/month for very similar services (as far as channels, # of DVRs, etc.)

That was a few weeks ago, and I did exactly as you mentioned - I suspended my DirecTV account, because after a dozen+ years, I still LOVE DirecTV and think it's the best TV service in the business.

... and I still do.

The FiOS DVR is oodles better than anything Cablevision has, but I still think DirecTV's DVR+ is a better DVR. DirecTV's box is slower (even the HR24 series), but much more functional and a whole lot easier to use.

My big issue so far has been with FiOS customer service. It's awful! I mean, awful, awful, AWFUL!

If it weren't for the $1200/year savings (and, the bigger mortgage payment on the other side to balance it out!) I'd already be on the phone with the DirecTV Movers' Connection program.

It's still very possible. I'm going to give them about another week to sort out the rest of my issues before I tell FiOS to go scratch.

But anyway, this thread isn't about me, it's about James Kelly.

My point is that equal isn't always equal. Numbers are just numbers; as Mark Twain said, "lies, damned lies, and statistics." It's all about the EXPERIENCE, and even when you have a "premier" product like FiOS, if they bungle the install, the experience can be less than stellar. If it's a second-tier provider (like I consider T-W Cable), it can be even worse. Or, you can be happy with it.

My $0.02 - if you've got DirecTV, you're used to the best-of-the-best.

As the old commercial used to say, "Anything else would be uncivilized" ... that can even include FiOS.

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