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Guest Message by DevFuse

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Congress to Tell TelCo Crammers to Cram it.

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6 replies to this topic

#1 OFFLINE   SayWhat?


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Posted 13 July 2011 - 01:17 PM

Mysterious fees and services crammed onto phone bills are a “nationwide epidemic” for U.S. consumers, but a reliable source of revenue for some of America's biggest telecommunications companies, a year-long congressional investigation has found.

A report issued Wednesday by Sen. John Rockefeller, D-W.Va., says that three firms -- Verizon, AT&T and CenturyLink/Quest -- earned $650 million as their cut of cramming charges levied by third-parties since 2006.

Cramming charges -- such as unwanted $10-per-month voicemail or Web design services -- have been frustrating phone customers for more than 15 years, thanks in part to ill-considered rules designed to enhance competition in local phone markets. Consumers often don't spot the small monthly fees, but even when they do getting refunds can be a nightmare: The telephone provider that sends the bills often refuses to issue refunds, instead referring consumers to the third-party firms, which are often unresponsive. The Federal Communications Commission estimates that 15 million to 20 million consumers are crammed every year. Rockefeller’s report says cramming could cost U.S. consumers $2 billion annually.


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#2 OFFLINE   Drucifer


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Posted 13 July 2011 - 01:21 PM

A lot of those fee additions are government. Think one is so old, it can trace back to the Spanish-American War.

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#3 OFFLINE   davring


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Posted 13 July 2011 - 01:48 PM

They will find a way to replace the lost revenue just like the banks have after credit card regulations went into effect.

#4 OFFLINE   P Smith

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Posted 13 July 2011 - 02:46 PM

They will find a way to replace the lost revenue just like the banks have after credit card regulations went into effect.

It doesn't mean we should swallow the fee now !

Keep scrutinized them all the time !

#5 OFFLINE   Tom Robertson

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Posted 13 July 2011 - 03:31 PM

A lot of those fee additions are government. Think one is so old, it can trace back to the Spanish-American War.

Actually many of the fees that "appear to be" government are labeled that way solely to look like government. They really aren't.

Like "federal paperwork recovery fee". Bogus, it is just a fee to offset their government paperwork they've had to file for 50 years and now they want to break that out--for more money.

The details won't bother them, as people notice the total cost, they will switch to other providers.


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#6 OFFLINE   James Long

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Posted 13 July 2011 - 04:12 PM

And the charges being discussed are not government fees nor fake government fees.

They are fees for services that were not requested.

#7 OFFLINE   Davenlr


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Posted 13 July 2011 - 04:23 PM

When I had AT*T, they used to do that to me at least every other month. They refused to block people from adding charges to my phone, so I solved it myself, I signed up for Vonage, had them transfer my number, and once transferred, told AT*T what they could do with THEIR bill as well as the charges they added to it. Will not ever have a phone again while anyone can add charges to it without my permission.

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