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Guest Message by DevFuse

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DVR Drama


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4 replies to this topic

#1 OFFLINE   decapad

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Posted 15 July 2011 - 10:12 AM

Hi - I bought a HR21 from a third party. Directv told me (orally) it was owned & I could activate it. When I rcvd it & I went to order the new access card, Directv changed their story & said it was leased & I could not activate it. So - ALWAYS get it in writing from them via their Customer support email.
Anyway, now I have this HR21 that can't be activated. Is this thing worth anything? Someone offered me $35 for it, I really don't know how to value it. Thank you, D:)

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#2 OFFLINE   hilmar2k

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Posted 15 July 2011 - 10:16 AM

Front line CSR's cannot acuurately tell you if it is owned or not. You have to get to the access card team.

#3 OFFLINE   mini1

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Posted 15 July 2011 - 10:52 AM

You need to talk to the access card dept to verify RID#'s before you purchase them. I would call back in and talk with a regular CSR, then immediately be asked to be transferred to the access card dept. Verify 100% with them that this is leased before you get rid of it.
If it is leased, you could either do the right thing and send it back to its owner (D*) or you could do the wrong thing and sell it to someone else and rip them off.

#4 OFFLINE   decapad

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Posted 15 July 2011 - 11:10 AM

Hello - I'm not trying to rip anyone off. I would tell them it can't be activated.
To reiterate, my first part of the post - I was just trying to help the readers of this forum to be sure they get it in WRITING from Directv that a rcvr can be activated.
Now my question (which still hasn't been answered) was the value of such a rcvr. Thank you

#5 OFFLINE   mini1

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Posted 15 July 2011 - 11:14 AM

Hello - I'm not trying to rip anyone off. I would tell them it can't be activated.
To reiterate, my first part of the post - I was just trying to help the readers of this forum to be sure they get it in WRITING from Directv that a rcvr can be activated.
Now my question (which still hasn't been answered) was the value of such a rcvr. Thank you


Have you called into the access card dept? If not, then do it now. If it is leased, the receiver has no value, $0, because it is stolen property.




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