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Guest Message by DevFuse

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2 recievers problem

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3 replies to this topic

#1 OFFLINE   alex36


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Posted 18 July 2011 - 08:42 PM

Hi I have 4 recievers connected to a 16swm and everything worked fine for a while. I upgraded to the 16 swm myself. 1 reciever is getting a error code 14 and the other reciever is getting stuck at performing reciever self check. If I hit the power button it goes to checking settings from satellite and freezes again. It goes through to the end after a few hours. This is a refurb that I just recieved 4 days ago from directv. Directv management said a tech has to come and check the wiring because 2 recievers failed at the same time. I know its not a wiring issue but what shoud i expect when the tech shows? Prob just new boxes.

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#2 OFFLINE   jdspencer


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Posted 19 July 2011 - 07:08 AM

I assume that there is a SWM splitter being used. So try bypassing it and connect the problem unit directly to the SWM16.
DirecTV since '96, Waivers for ABC, CBS, NBC, & Fox, HR23-700 & HR24-500/AM21, using ethernet based MRV.

#3 OFFLINE   satguy801


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Posted 21 July 2011 - 10:03 PM

Sounds like the SWM signal is not getting back to the head, check all the passives in line.

#4 ONLINE   veryoldschool


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Posted 21 July 2011 - 10:42 PM

Sounds like the SWM signal is not getting back to the head, check all the passives in line.

Read up on your error codes:
On Screen Text: “Internal Storage Error Detected. A problem was detected reading your internal storage device. Please call Customer Service at 1-800-DIRECTV and report the diagnostic code displayed below. Diagnostic Code: 14” }

What to do: Select "Reboot" to reset Receiver. If still a problem: Do NOT try to reformat from the front panel. Replace Receiver.

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