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Guest Message by DevFuse

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Hard Drive Failed on 622


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12 replies to this topic

#1 OFFLINE   randavis

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Posted 22 July 2011 - 04:22 AM

I got that message last night when I turned on my tv. Who do I call to get this resolved quickly?

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#2 OFFLINE   gtal98

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Posted 22 July 2011 - 05:23 AM

Dish Network

#3 OFFLINE   randavis

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Posted 22 July 2011 - 06:25 PM

Who do I call to get this resolved quickly?

I know I can call Dish. I would like it resolved without screwing around with clueless csr's.

The last time I dealt with them, they sent me the same wrong receiver I had.

Thank you

#4 OFFLINE   MaryB@DishNetwork

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Posted 22 July 2011 - 08:10 PM

Who do I call to get this resolved quickly?

I know I can call Dish. I would like it resolved without screwing around with clueless csr's.

The last time I dealt with them, they sent me the same wrong receiver I had.

Thank you


If you would like to PM your account information (name, and 4 digit security code) we can get the replacement set up for you ASAP! Just let me know!

Mary Catherine Brady
Team Lead- Dish Internet Response Team

Sunday-Wednesday 2:30pm-11:00pm, Thursday 1:30pm-10:00pm (MST)

 


#5 OFFLINE   randavis

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Posted 23 July 2011 - 07:37 PM

I need one more post to be able to pm you.

#6 OFFLINE   P Smith

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Posted 23 July 2011 - 10:09 PM

I would replace the drive - most quickest way to make it work again. If you OWN it.

#7 OFFLINE   randavis

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Posted 24 July 2011 - 08:23 AM

It is a leased unit. I was told that I would have to pay shipping charges of $15.00 or pay $6.00 per month for the protection plan.

wtf, it is their equipment.

#8 OFFLINE   P Smith

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Posted 24 July 2011 - 11:16 AM

that's why they dictating

#9 OFFLINE   Stewart Vernon

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Posted 24 July 2011 - 05:36 PM

True a lease is their equipment... but if you got a free installation, then you didn't pay to have it shipped to you originally.

The shipping charge might be high... that's a different debate. but even for owned technical devices under warranty, most times that warranty doesn't cover shipping costs.

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#10 OFFLINE   TBoneit

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Posted 25 July 2011 - 01:08 PM

Some places charge for warranty returns. I hear Newegg does not pay for the return of DOA stuff for example. OTOH HP did include a return shipping label via FedEx, However I had to drop it off at FedEx.

Toshiba is good, They ship warranty or purchase parts overnight. Any returns have a return label, Just hand the box to the UPS driver when he's here and done.
Remember when your kids were the TV set's remote control?

#11 OFFLINE   P Smith

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Posted 25 July 2011 - 02:18 PM

Dell is good for replace broken part and charging $0 shipping fee for their customers.

#12 OFFLINE   jcrobso

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Posted 15 August 2011 - 10:20 AM

When the HD died on my receiver I just called and Dish sent me a new one.

#13 OFFLINE   P Smith

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Posted 15 August 2011 - 10:33 AM

When the HD died on my receiver I just called and Dish sent me a new one.


New drive to replace old failed HDD ?




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