''About that estimated job time? Who does the estimate and what does it mean?''
Meany years ago, back in the cable days, a survey was done on what an average time a install/service call took to do. This system was set to a 'points' base, (IE 32 points=30min). There was no drive time factored into a tech's route, it was all set that the route had a TOTAL of 190-200 pts = 6 hours JOB TIME, NO TRAVEL.
Now you have to remember that the guy that started DTV< was the guy that stared TCI Cable and had been involed with other cable company's before that and this is when this survey took place.
Along with the points survey, the survey also took into count what the price per job was worth to the tech, this included BOTH a company tech and a contractor. This is how the pay system still works.
When Mr. M started DTV, he carryed over ALL the dispatch infor with him, to include the works, how you where routed, the computer data base, the pay rate, the whole works.
To this day, the system is set on this points per day routing and NOT HOURS.
Ask me how I know? I have worked for the cable systems since 1970 and was in on the transfer from a 'local' cable to TCI and was in on the dispatch training that took place back in the day and I have worked with DTV since 1995. I have also worked with Cox, Viacomm, Charter and Comcast cable systems.
SO< BEEN THERE< DONE THAT<HAVE THE SHIRT
I have seen that too,
I guess the reason it doesn't work is that with cable you can go from pole to pole along the "route" until you run out of poles.
With Directv there is no "route." You start the day either at home with a faxed pile of work orders and start for the first scheduled job..or sitting around a warehouse waiting for eq & WOs.......so it goes.
So every tech is either running behind........faxes don't arrive until noon, no equipment, long waits etc..... so there goes the morning. OR with several NLOS deals in a known forest....you are done early and ahead but not paid anything.
The silly team player will then hit the road way the hell out of his area, be late, be back charged and quit when he sees his checks. Then he tries cable.
Edited by joe diamond, 19 August 2011 - 07:51 PM.