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My first Dish Bill & Customer Service
Posted 23 April 2002 - 02:56 PM
Then about 10 days after the system was installed I get a bill from Dish Network for $150+! I was outraged to say the least! So I immediately called. I talked with one rep who was of absolutely no help. She claimed that the $150 was for the activation of the PVR dish. I was like "NO it was not!". I was never told of such a charge. She said "that's all I can do", so I had her patch me to a manager.
He was not of much help either. He also said the $150 was for the activation of the PVR. I told him that was BS and that I was never told of such a charge & never would have agreed to the PVR if I had been aware of such a charge in the first place. I would have stayed w/DirectTV & bought a Tivo if I wanted to spend $250 on a PVR, at least a Tivo would have been my own property. So this went on & on & I told him I wanted a 301 receiver to replace the 501 with it's absurd "activation fee". He said he could not do that as it had been more than 3 days since my equipment was installed. I said well I don't intend to pay this charge & I want it erased from my bill. He said he could not do that and that the only thing I could do was terminate the contract (which by the way would have cost me $250 as well).
This went on & on for about 10 minutes and I told him how disappointed I was in their business practice & that I would never refer anyone to Dish & I would be switching back to DirectTV or even digital cable as soon as my contract ran out. Then he put me on hold & came back saying that somehow I wasn't credited for the first 3 months of free programming & that my bill was now $50 some odd dollars, which was to pay for my first month of paid service (the month of July in other words, since my first 3 months of free programming were for March, April and June) & that I wouldn't have another bill to pay now until August. He said it was their standard practice to charge for the first month of service upfront. I do not know that I believed him or was hearing the entire story, and am waiting to see if a bill arrives prior to my bill for the month of August.
Has anyone had any similar experiences with Dish?
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Posted 23 April 2002 - 03:08 PM
neil dot derryberry at gmail dot com
Posted 23 April 2002 - 06:21 PM
Originally posted by neilster1
Every commercial I've ever heard of for the "up to 4 recievers" deal has mentioned the $49.99 activation fee, plus $99 = $148.99... That adds up to me. Was the bill total $150, or did I miss something?
That's correct. However, I paid the 50 bucks up front, then paid the 99 bucks for the PVR when I ordered it. They <b>STILL</b> tried to hit me up for another $150 claiming that it was an activation fee for the PVR. After about 20 minutes of B.S. from them they finally said that I didn't get my discount for the 3 free months of programming. I'm still a bit skeptical and hope they don't try to nail me again. I definitely won't be doing the auto pay thing with them that's for sure.
Posted 23 April 2002 - 08:12 PM
neil dot derryberry at gmail dot com
Posted 23 April 2002 - 09:14 PM
Posted 24 April 2002 - 07:06 AM
Posted 24 April 2002 - 08:02 AM
Posted 24 April 2002 - 09:22 AM
Posted 29 April 2002 - 08:08 AM
Posted 29 April 2002 - 08:13 AM
Dish does not care as long as the bill is paid.
Posted 29 April 2002 - 08:17 AM
"Dish Channel Chart"
"Local Channels available and coming to Dish"
"TV Market Maps"
Posted 29 April 2002 - 08:58 AM
Originally posted by Art Van Delay
Rob, when did you sign up? Have you had to pay for the first month of service (when your 3 free months finishes up that is).
I have only been up and running for 2 weeks. I paid my $149 to the installer then set up my account online at dishnetwork.com. Last time I checked, my May payment due amount was $0.00. I'll check again today and let you know if it has changed.
I just checked online and my balance was $0.00, the interesting thing was the activity. I paid $149 but it shows up on the bill like this......
DIGITAL HOME PLAN WITH AT150, 4 RCVRS, LOCALS