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Guest Message by DevFuse


Whole Home Upgrade

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4 replies to this topic

#1 OFFLINE   HDJulie



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Posted 06 September 2011 - 05:36 PM

My brother is finally upgrading his last TV to HD & is getting the Whole Home service installed. He's made the appointment & got a nice deal. I want to be sure the upgrade goes well so I'll be there for it. He already has a Slimline dish. However, he has 4 DVR's & 1 Receiver so he will need a SWM16. When these upgrades first started, there seemed to be a lot of people who needed a SWM16 but the installer didn't have one. Has that gotten better now -- are they coming prepared with SWM16's?

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#2 OFFLINE   litzdog911


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Posted 06 September 2011 - 05:37 PM

Provided that the number of Receivers & DVRs was made clear when your brother placed his WHDVR Upgrade order, then the installer should be all set with a SWM16.

HD DVRs: HR44 + AM21; HR24
Receivers: H25-500 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

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#3 OFFLINE   harsh


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Posted 06 September 2011 - 05:44 PM

... and the installer will almost certainly have a CCK with them...
Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK

#4 OFFLINE   HDJulie



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Posted 06 September 2011 - 06:05 PM

My brother asked for the CCK just in case. He did not, however, mention the number of receivers -- after all, it is right there on the account. I'll have him call back tomorrow & ask to have it specifically mention a SWM16.

#5 OFFLINE   trh


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Posted 06 September 2011 - 06:18 PM

When I did my upgrade recently, the work order had the SWiM16 on it and the installer had it on his truck. And I had no discussion with the CSR about number of tuners. I think the system knows.

It is the installers that sometimes don't know/understand.

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