Apology accepted, thank you.
The only time I've e-mail the quality team I got a reply that OTA wasn't their concern. Kind of makes you not want to try. Much the same type of response I got in the forums (before DIRT). We'll see what happens, but I certainly won't hold my breath.
Wooh! if I got an email like that I would forward that email to the executive office of DISH email@example.com just to see what kind of heat they would bring down to the originator of that email,you just don't talk to a customer that way!,remember you always have recourse,you just have to know how to use it.
Remember email the station manager too!.Good Luck!