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Guest Message by DevFuse

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I want Redzone without Sunday Ticket


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83 replies to this topic

#1 OFFLINE   Spazzman

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Posted 25 September 2011 - 11:51 AM

I am annoyed here. I called D* twice today trying to get just Red Zone without having to subscribe to full NFL Sunday Ticket. Both times I was told no and they want boo koo bucks for me to sub to full Sunday Ticket. I know others have done this (by reading other posts). Can someone help me and tell me who I need to talk to at D*. I am tired of being told No. Thanks everyone.

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#2 OFFLINE   FenixTX

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Posted 25 September 2011 - 11:53 AM

Call and say cancel service and then cancel service again at the voice prompts. That will get you to retention and they will help you out.
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#3 OFFLINE   Spazzman

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Posted 25 September 2011 - 12:07 PM

they are still telling me no... $334.95... they offered... me half off on ST. annoying.

#4 OFFLINE   bixler

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Posted 25 September 2011 - 12:11 PM

they are still telling me no... $334.95... they offered... me half off on ST. annoying.


Did you tell them you want to cancel your account? Tell them you want to cancel your account because you can get Redzone through Dish Network for MUCH MUCH cheaper than half off of the Sunday Ticket price.
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#5 OFFLINE   Spazzman

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Posted 25 September 2011 - 12:13 PM

Did you tell them you want to cancel your account? Tell them you want to cancel your account because you can get Redzone through Dish Network for MUCH MUCH cheaper than half off of the Sunday Ticket price.


she told me "that would be the way to go." by going to dish.

#6 OFFLINE   tsduke

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Posted 25 September 2011 - 12:21 PM

she told me "that would be the way to go." by going to dish.


Wow...now that's a great CSR to have on your team Directv.

#7 OFFLINE   Laxguy

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Posted 25 September 2011 - 12:33 PM

Wow...now that's a great CSR to have on your team Directv.


In some cases, that's absolutely the right answer. I don't think it was in this case, but only the OP knows the full circumstances.
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#8 OFFLINE   tsduke

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Posted 25 September 2011 - 12:41 PM

In some cases, that's absolutely the right answer. I don't think it was in this case, but only the OP knows the full circumstances.


I can't think of why telling a customer to take there money elsewhere is the "right" thing to do.

#9 OFFLINE   kikkenit2

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Posted 25 September 2011 - 12:43 PM

In some cases, that's absolutely the right answer. I don't think it was in this case, but only the OP knows the full circumstances.

Not everybody gets the best deal. I got the full ticket for free first call. Definitely do the cancel twice, be nice and give several convincing reasons you deserve a good deal. I always call in July though. Call back and good luck.

#10 ONLINE   sigma1914

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Posted 25 September 2011 - 12:52 PM

I can't think of why telling a customer to take there money elsewhere is the "right" thing to do.


I can...

Doesn't pay their bill.
Has received enough freebies.
Complains constantly about things that can't be changed.
Harasses employees.
etc.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#11 OFFLINE   JACKIEGAGA

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Posted 25 September 2011 - 12:59 PM

How long are you with DirecTV

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#12 OFFLINE   tcusta00

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Posted 25 September 2011 - 01:05 PM

You have to threaten to cancel to go to a provider that has RZC for free and they'll do it. It's the most ridiculous thing ever.

#13 OFFLINE   tsduke

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Posted 25 September 2011 - 01:05 PM

I can...

Doesn't pay their bill.
Has received enough freebies.
Complains constantly about things that can't be changed.
Harasses employees.
etc.


Customer is always right.:D

#14 OFFLINE   Davenlr

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Posted 25 September 2011 - 01:25 PM

You have to threaten to cancel to go to a provider that has RZC for free and they'll do it. It's the most ridiculous thing ever.


I just called retention and asked for it. They added it after trying to sell me Sunday Ticket.

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#15 OFFLINE   Inkosaurus

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Posted 25 September 2011 - 01:37 PM

Customer is always right.:D


Right doesnt mean there entitled to every freebie :P
Considering the fact they just keep saying no and that a CSR even stated that a better option would be going to Dish probably means that the OP probably doesnt qualify for promotions anymore (presumably for having received to many, or maybe not being a great customer).

#16 OFFLINE   tcusta00

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Posted 25 September 2011 - 02:10 PM

I just called retention and asked for it. They added it after trying to sell me Sunday Ticket.


That's what it took for me, too, after 3 different people in the regular channels told me it was impossible. (even though I had it last year.)

I get that they want to drive NFLST traffic but this is bordering on absurdity. They're shooting themselves in the foot and as soon as fios pulls fiber down my street I'm done playing games.

#17 OFFLINE   csrrocks2011

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Posted 25 September 2011 - 08:38 PM

*sigh* it's calls like these that just irritate the heck out of us CSRs. "I wanna talk to retention because you won't give me what I want." wow, really? *sigh*
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#18 OFFLINE   Davenlr

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Posted 25 September 2011 - 08:46 PM

*sigh* it's calls like these that just irritate the heck out of us CSRs. "I wanna talk to retention because you won't give me what I want." wow, really? *sigh*


Well, you can insert whatever applies in the following list: (wont/cant/arent authorized/dont know about it/pretend you dont know about it).

I dont ever talk to a CSR. I go directly to retention when I call in. Last time I talked to a regular CSR I was calling to have my spare receiver turned back on. They managed to do that, and at the same time managed to remove my DVR service and whole home MRV. I ended up with no DVR service for two days while the presidents office got it straightened out. No more of that.

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#19 OFFLINE   csrrocks2011

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Posted 25 September 2011 - 08:52 PM

Well, you can insert whatever applies in the following list: (wont/cant/arent authorized/dont know about it/pretend you dont know about it).

I dont ever talk to a CSR. I go directly to retention when I call in. Last time I talked to a regular CSR I was calling to have my spare receiver turned back on. They managed to do that, and at the same time managed to remove my DVR service and whole home MRV. I ended up with no DVR service for two days while the presidents office got it straightened out. No more of that.


not all CSRs are like that. And to group us all together is asinine.
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#20 OFFLINE   Davenlr

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Posted 25 September 2011 - 08:53 PM

I get that they want to drive NFLST traffic but this is bordering on absurdity. They're shooting themselves in the foot


I agree. Both of the last two years, I offered to PAY for the Red Zone channel, but they refused to charge me, and told me they would give it to me free because I was such a good customer (?)

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