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VIP722 slow guide response


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112 replies to this topic

#26 OFFLINE   Presence

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Posted 08 October 2011 - 09:19 PM

I also experience this issue. Resetting every evening is becoming a routine.

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#27 OFFLINE   Nina

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Posted 08 October 2011 - 09:26 PM

I also experience this issue. Resetting every evening is becoming a routine.


Same here. Having the slow guide issue for past two weeks. Only resetting helps for half hour. problem comes back. I have 722k with L866 software..

#28 OFFLINE   Inkosaurus

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Posted 08 October 2011 - 10:39 PM

..

Edited by Inkosaurus, 11 November 2011 - 05:58 PM.


#29 OFFLINE   sparky28

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Posted 09 October 2011 - 10:49 PM

My 722K recently went bonkers on HD channels. Called Dish and got a replacement receiver (refurbished) about 10 days ago. Had no problems with the old receiver but now having the same problem as others with a very slow guide at times. Seems to come and go, works fast at times, at other times the guide is VERY slow. Very frustrating!!!!

#30 OFFLINE   fuzzface

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Posted 11 October 2011 - 12:59 PM

new software for the 722k starting to roll out tonight. Hopefully this will fix it! I think the new 722 software started last night...

#31 OFFLINE   P Smith

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Posted 11 October 2011 - 01:39 PM

new software for the 722k starting to roll out tonight. Hopefully this will fix it! I think the new 722 software started last night...

And your source is ?

Check this time official page here https://rweb.dishnet...oftwarelist.asp

#32 OFFLINE   brewsky

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Posted 11 October 2011 - 01:53 PM

As a DNS tech ive seen this problem alot here latley ...Alot of the new tv's these days have a "light sensor" which adjust the brightness of your tv depending on how much light is coming into the room....Turn this feature OFF ....It is known to have interference with our remotes.....Some cases turning the #1 remote into uhf is a fix too

#33 OFFLINE   fuzzface

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Posted 11 October 2011 - 02:40 PM

And your source is ?

Check this time official page here https://rweb.dishnet...oftwarelist.asp


I saw it over here: http://www.satellite...22-l-721-a.html

In response to someone getting L.721 on their 722 last night and not seeing anything about it...

"Only 100K 722 units are getting the software today. The rest are scheduled for Thursday.

In addition to the 722 release today the following upgrades are also going out today and continuings on Thursday.

ViP211K L550
ViP222 L505
Vip722k L689

The 211/411 will get L564 on Friday but only for new installs (and this one is tentative)

No release notes as of yet for any of them."

#34 OFFLINE   P Smith

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Posted 11 October 2011 - 02:49 PM

Thanks. I see it as mixed bag - half of these mentioned FW spooling for days or weeks already.

#35 OFFLINE   phrelin

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Posted 11 October 2011 - 03:26 PM

Hmmm. My 722 has L7.21 and usually is near the end of the process. I guess I should do a hard reboot, but I'll wait until tomorrow.

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#36 OFFLINE   P Smith

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Posted 11 October 2011 - 04:18 PM

Hmmm. My 722 has L7.21 and usually is near the end of the process. I guess I should do a hard reboot, but I'll wait until tomorrow.


According official page (see URL above) it's out from 9/29/2011.

#37 OFFLINE   dishman1999

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Posted 11 October 2011 - 05:09 PM

http://images.search...umb=1uX8GCqsUF6

As a DNS tech ive seen this problem alot here latley ...Alot of the new tv's these days have a "light sensor" which adjust the brightness of your tv depending on how much light is coming into the room....Turn this feature OFF ....It is known to have interference with our remotes.....Some cases turning the #1 remote into uhf is a fix too

or getting a harmony 1100 is the best!!!

#38 OFFLINE   Inkosaurus

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Posted 11 October 2011 - 08:27 PM

As a DNS tech ive seen this problem alot here latley ...Alot of the new tv's these days have a "light sensor" which adjust the brightness of your tv depending on how much light is coming into the room....Turn this feature OFF ....It is known to have interference with our remotes.....Some cases turning the #1 remote into uhf is a fix too


I kind of doubt the issue we are experiencing is light based interference as its only persisting when using the guide. If it was IR interference the problem would also surface when using other functions on the remote, like using the menus, changing channels , ect.

This problem is also persisting when using the front panel to access the guide (menu>Program guide).
Great suggestion though, thats the first thing i checked when i noticed it on my set but really doubt that its the case now.

#39 OFFLINE   dasjman

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Posted 12 October 2011 - 07:45 AM

My guide was very slow, as well as the jump feature on the DVR. Well, I tried to figure out what was wrong and I might have screwed something up.

Now my VIP612's remote in the bedroom is changing channels on both televisions. The VIP722 remote still works, but when my wife changes channels in the bedroom, I get to ahve my channel changed in the living room as well.

Help!

#40 OFFLINE   Ray C@DISH Network

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Posted 12 October 2011 - 07:52 AM

dasjman,

I provided you instructions on readdressing your remote to your receiver on the other thread you created. Thanks.

#41 OFFLINE   dasjman

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Posted 12 October 2011 - 07:57 AM

Got it. Thanks for the help. I'll give it a try when I get home. Is this something that would just randomly happen or did I somehow cause this issue when I was messing with it?

#42 OFFLINE   Inkosaurus

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Posted 13 October 2011 - 04:29 PM

..

Edited by Inkosaurus, 11 November 2011 - 05:58 PM.


#43 OFFLINE   MattG@DISH Network

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Posted 13 October 2011 - 04:40 PM

Hey guys a quick update, its now in our Known Product Issue database for the 722(k) family, ill just copy and paste some info from it :)


This has been a known issue. See post #11

A slight correction to my post (#11): The front panel buttons will also have the same delay

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#44 OFFLINE   fuzzface

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Posted 18 October 2011 - 08:29 PM

I noticed something that may or may not be relevant. In my counters screens, I show 24) Status Scheduled 10/18/11 7:30pm NT NA. The date or course changes every day. My receiver controls go back to "normal" at exactly 7:30pm every day...

#45 OFFLINE   Kerry71

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Posted 30 October 2011 - 04:38 PM

Glad to see I am not the only one with this issue. Very frustrating.

#46 OFFLINE   conradv

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Posted 01 November 2011 - 11:17 AM

This is driving me nuts! I have a Vip722k and end up doing the front panel reboot once a week. I've tried the unplug method but the slow guide comes back whether I do that or the front panel.

I can't believe that Dish Network hasn't solved this yet. It's very frustrating to pay good money for something that is this slow.

(rant off)... lol

#47 OFFLINE   Ray C@DISH Network

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Posted 01 November 2011 - 11:27 AM

I apologize for this inconvenience. I show that a software update is still scheduled to resolve this issue - don't know the exact release date. Thanks.

This is driving me nuts! I have a Vip722k and end up doing the front panel reboot once a week. I've tried the unplug method but the slow guide comes back whether I do that or the front panel.

I can't believe that Dish Network hasn't solved this yet. It's very frustrating to pay good money for something that is this slow.

(rant off)... lol



#48 OFFLINE   BodyshotsByDan

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Posted 02 November 2011 - 03:52 AM

My 722(L721) has been doing the slow guide for a long time now, Plus when first hitting the power button it could take up to 5min to respond to Any commands, remote or panel, and if it does not respond after 5min it will reboot, which gives me big holes in my recordings. I have to find the shows somewhere else because I could be missing half the show.
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#49 OFFLINE   conradv

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Posted 08 November 2011 - 11:04 AM

Just like clockwork, last night another reset. Woo.

#50 OFFLINE   conradv

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Posted 16 November 2011 - 02:31 PM

*sigh* - Same ole same ole.

Directv is looking better and better.

:(




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