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Guest Message by DevFuse

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No guide after Friday 10/28/11


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144 replies to this topic

#26 OFFLINE   FarmerBob

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Posted 03 December 2011 - 01:12 PM

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#27 OFFLINE   Grandude

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Posted 04 December 2011 - 10:47 AM

Yeah, that's part of the behavior pattern I was referring to when I said Everyone should respond to Dish Internet Response Team member MaryB@DishNetwork. If I'm right about it being a code problem, I don't envy the engineer assigned to find the source. We need to get that poor soul started.

Shucks, I guess I have been lucky since I haven't had any short guide problems.
However I was paging through my new 2012 calender and discovered that December isn't complete. It ends on the 21st instead of the 31st. Hmm, maybe it was published by the "Ancient Indian" publishing company.:D

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#28 OFFLINE   tampa8

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Posted 04 December 2011 - 12:00 PM

Hmm, maybe it was published by the "Ancient Indian" publishing company.:D


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#29 OFFLINE   Stewart Vernon

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Posted 05 December 2011 - 04:31 PM

I have been asked to help Dish with getting in contact with some of you regarding this problem if you are still experiencing it.

Can anyone who is still experiencing the problem with guide info as discussed in this thread please send me a PM. I will then follow up on how to get you guys in touch with the appropriate person who may want to collect additional data (like receiver logs) to help diagnose what is going on.

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#30 OFFLINE   FarmerBob

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Posted 05 December 2011 - 04:36 PM

Is that the missing guide or the sad state the guide is in general?

#31 OFFLINE   Stewart Vernon

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Posted 05 December 2011 - 05:48 PM

Is that the missing guide or the sad state the guide is in general?


Not sure I understand you here... This thread is about a particular episode guide data issue. If there are other shortcomings in the guide, that would be a topic for a different thread and not a receiver bug.

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#32 ONLINE   Henry

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Posted 23 December 2011 - 10:41 AM

Normally, unplugging the receiver for 10 seconds and rebooting will take care of the issue or running a check switch. If either doesn't work, it probably a hard drive issue. Thanks.


Ray C;

If others are having this problem, is it still in your mind that the hard drive may be signaling an impending failure? I ask because my 722k is doing the same thing. I've had this 722k for a month. I've experienced the problem two or three times in the last week as well as unrequested re-boots.

Last night I forced a download of the EPG (cold boot, followed by a Check Switch at around 10PM (M)). As usual(and after a long, long wait) I was able to see beyond the 22nd of December. When I checked it again this morning (8AM) I found no programming info beyond the 23rd (today). Somehow, the EPG shed everything beyond the 23rd. I don't really know when this happened. I can only assume it happened when the 722k performed its usual update at 4AM.

My wife is currently recording an event, but as soon as this is finished, I will force another EPG download.
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#33 OFFLINE   phrelin

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Posted 23 December 2011 - 11:39 AM

Supposedly Echostar engineering is working on the software related program guide issue that seemed to have come along with the changes made for the Blockbuster menu items on the 622/722/722(k) issues.

It is possible that the loss of guide or a failure to fully load a guide is drive related, but if that's the case, it is a different problem than the widespread guide problem reported in this Forum.

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#34 ONLINE   Henry

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Posted 23 December 2011 - 01:29 PM

Supposedly Echostar engineering is working on the software related program guide issue that seemed to have come along with the changes made for the Blockbuster menu items on the 622/722/722(k) issues.

It is possible that the loss of guide or a failure to fully load a guide is drive related, but if that's the case, it is a different problem than the widespread guide problem reported in this Forum.


Thanks, phrelin. I agree with your Blockbuster time frame although I'm still running on L6.90. As usual, we won't be holding our collective breaths waiting for a promised software solution. :sure:

I also agree with your premise regarding impending hard drive failure. To me, when the behavior of a device is predictable, I too, lean towards a software bug.

I just forced a guide download and restored the rest of the nine days that were missing. I suspect (and will confirm) that those days will be gone by morning except perhaps 12/24.
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#35 OFFLINE   TimCoh

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Posted 24 December 2011 - 01:38 PM

Merry Christmas.


I am also having the same problem with the Guide going away. the one thing I am going to try is disconnect the INTERNET from the 722. I also think it is something to do with Blockbuster firmwares.


Happy New Year

#36 ONLINE   Henry

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Posted 24 December 2011 - 02:21 PM

Merry Christmas.


I am also having the same problem with the Guide going away. the one thing I am going to try is disconnect the INTERNET from the 722. I also think it is something to do with Blockbuster firmwares.


Happy New Year


Same to you, Tim!

I don't have my 722k connected to the internet ... never have. But others may find your proposed diconnect results useful.
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#37 OFFLINE   olds403

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Posted 24 December 2011 - 07:00 PM

Noticed an interesting thing with the guide on my 722 today. I forced a download of the guide yesterday, today on the guide only some of the channels showed "no information" and then that was intermittent. I could scroll forward in the guide and the same channel would show "no information" for some time slots and would have information for others, there did not seem to be a pattern to it.

#38 ONLINE   Henry

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Posted 26 December 2011 - 10:03 AM

Noticed an interesting thing with the guide on my 722 today. I forced a download of the guide yesterday, today on the guide only some of the channels showed "no information" and then that was intermittent. I could scroll forward in the guide and the same channel would show "no information" for some time slots and would have information for others, there did not seem to be a pattern to it.


I've seen that too, olds. My guess is that the content of the EPG changes every time the 722 tries to update, be it automatic or forced.
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#39 OFFLINE   phrelin

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Posted 26 December 2011 - 03:30 PM

Just for the record, I had to force a guide update on my 722 today as it was downtown two days.

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#40 OFFLINE   Mike109

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Posted 05 January 2012 - 01:34 AM

I was just looking at the guide and it did not go through Friday night, 1-6-2012. And of course looking at future recordings displayed nothing for Friday night. Yet 5 days ago the data was there. The system asked if I wanted to update & I did do & now my scheduled timers re-appeared along with a filled in grid.

This also happened about about a week or two ago. I could understand if something missed an update cycle, but what would cause existing guide information to get deleted?

I also just unplugged/plugged the DVR, so I'll see if that eliminates this problem in the future. But it seems this is a recurring problem with other people.

#41 OFFLINE   jpeckinp

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Posted 05 January 2012 - 06:05 PM

The problem is getting weird.

Today I have no guide info for after 6pm when yesterday it was all there because I had setup two auto-tunes for tonight.

#42 OFFLINE   Jim5506

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Posted 05 January 2012 - 09:10 PM

Sounds like your nightly download of guide data is failing.

Force a guide download by running check-switch or doing a power cord reboot.

Receiver may need replacing if this behavior continues.
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#43 OFFLINE   jpeckinp

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Posted 05 January 2012 - 10:45 PM

Sounds like your nightly download of guide data is failing.

Force a guide download by running check-switch or doing a power cord reboot.

Receiver may need replacing if this behavior continues.


Who are you replying to?

#44 OFFLINE   olds403

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Posted 06 January 2012 - 04:21 AM

Sounds like your nightly download of guide data is failing.

Force a guide download by running check-switch or doing a power cord reboot.

Receiver may need replacing if this behavior continues.


I thought this thread was discussing a known issue with guide data not being updated(or disappearing), seems kind of odd that all the people discussing this problem would have the same problem show up at the same time. I am kind of leaning towards this being a software issue. As has been stated, when a forced download is done all guide data is there. The next day or two, data starts disappearing from the guide. The weird thing is that data is disappearing from random places in the middle of the guide in my case(not from the end of the guide as you would expect if it was just not being updated).

#45 OFFLINE   Ray C@DISH Network

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Posted 06 January 2012 - 08:10 AM

I checked our 722k receiver here and it shows Guide information for 8 days, which is what it should show. It is also not a known issue with the receiver. It may be a hard drive issue with the receiver if you continue to have this problem. Please let me know. Thanks.

I thought this thread was discussing a known issue with guide data not being updated(or disappearing), seems kind of odd that all the people discussing this problem would have the same problem show up at the same time. I am kind of leaning towards this being a software issue. As has been stated, when a forced download is done all guide data is there. The next day or two, data starts disappearing from the guide. The weird thing is that data is disappearing from random places in the middle of the guide in my case(not from the end of the guide as you would expect if it was just not being updated).



#46 OFFLINE   CeeWoo

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Posted 06 January 2012 - 10:57 AM

My 722k is working fine also Ray (except for the issue of the broadband going to sleep when trying to stream-I hope they're working on that, I'm just about ready to give netflix another try). I'm on system L7.50 just in case that make a difference to the guide problem

I checked our 722k receiver here and it shows Guide information for 8 days, which is what it should show. It is also not a known issue with the receiver. It may be a hard drive issue with the receiver if you continue to have this problem. Please let me know. Thanks.


Edited by CeeWoo, 06 January 2012 - 11:10 AM.


#47 OFFLINE   olds403

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Posted 06 January 2012 - 05:37 PM

I have a 722(not 722k) receiver and have been having the disappearing guide information. Others have said they noticed the problem around the time that the moviepass upgrade showed up. That is consistent with my experience also, seem odd to me that we would all have hardware problems show up at the same time. I have been having no other issues with my 722. Yesterday my 722 was down to 1 day in the guide so forced a download, I am up in the morning and see my 722 reboot every day so I know it is rebooting when it is supposed to.

Edited by olds403, 06 January 2012 - 05:44 PM.


#48 OFFLINE   phrelin

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Posted 06 January 2012 - 06:08 PM

The problem is a firmware problem with the 722 and MaryB@DishNetwork did accept my report as of this post and PM info. It's intermittent and therefore cannot be simply reproduced and IMHO it did come with the BB menu changes.

It happened to my 612 twice right after the BB menu changes, but hasn't happened since.

I don't have a 722k.

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My AV Setup
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#49 OFFLINE   eichenberg

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Posted 10 January 2012 - 07:10 PM

Well most of my channels say No info after 6:30 PM MT and I will be willing to bet that some of my timers will get all jacked up to. It seems evertime this happens I have afew timers that record old shows even though they are set to record new, all becuase the guide data is messed up and shows generic info for shows so the DVR software thinks it is a new show...or it has info but shows a original date of current date, but the program is actually from last year. I have a 722k and a 625. The 625 does not have No info at 6:30, just the 722k.
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#50 OFFLINE   eichenberg

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Posted 10 January 2012 - 07:51 PM

Well most of my channels say No info after 6:30 PM MT and I will be willing to bet that some of my timers will get all jacked up to. It seems evertime this happens I have afew timers that record old shows even though they are set to record new, all becuase the guide data is messed up and shows generic info for shows so the DVR software thinks it is a new show...or it has info but shows a original date of current date, but the program is actually from last year. I have a 722k and a 625. The 625 does not have No info at 6:30, just the 722k.


I went ahead and did a check switch and the guide is fixed...timers are all fubared at the moment. Not sure if related or coinsidense but about an hour before i noticed the no info problem i had selected Blockbuster Movie Pass and did a search for a movie.
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